Does Point Waterfront have a pool?

Yes, this property has an outdoor pool.

Is Point Waterfront pet-friendly?

No, pets are not allowed at this property.

How much is parking at Point Waterfront?

Self parking is free at this property.

What time is check-in at Point Waterfront?

Check-in start time: 2 PM; Check-in end time: midnight.

Does Point Waterfront provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Point Waterfront located?

Located in Durban Point, this beach apartment building is within a 15-minute walk of Harbour and uShaka Marine World. Addington Beach and Golden Mile are just steps away.

6/10 Okay

Verified traveler

Jul 3, 2017

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness, staff & service

Need to service the apartment everyday.

I just could not understand why the are no cleaners to come and clean the apartment, why must I pay R250 extra for cleaning service? That is not on.

Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveler

Mar 29, 2017

Liked: Room comfort

Disliked: Property conditions & facilities

Great view but such bad management.

Very disappointed. No communication from FutureBound. Emailed 5 days before we arrive and asked about the Jacuzzi specifically and was advised all good. Arrived - nothing worked and it was so dirty. We phoned and was advised it has not been working - why did no one advise us as we paid for the bigger apartment specifically for this reason and I questioned it!? We were told someone will come out that day still but no one came, no one phoned back. The braai's bottom was so broken the ash fell through on the tiles. Some condiments will also me a nice touch such as sugar/salf/ braai casserole. There was no parking at all even though advised this is included. No one answered emergency phone about check out etc. I emailed on 22 March already with feedback and queering our deposit.. still no feedback it is 29 March - email sent twice again since that. NO one even bothers to make an effort to just reply to you. I WILL BE VERY CAREFUL in booking this. It is the most amazing apartment and the view is incredible .. it has so much potential and being in travel myself, I would have loved to sent all my clients to you as I really loved the view and apartment is great for family and all my business clients but the management is so unbelievably poor and the service is just shocking. We got to check in earlier then expected which was great - I appreciate that but the rest was just downhill from there. Please can someone advise on our refund of our deposit as well. Thank you!

2/10 Terrible

Richard

Jan 17, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid if possible!

We stayed at the Point Waterfront 3 nights. Normally every stay through hotels.com is exactly as it appears and is always top quality, unfortunately this was not the case here. The apartment was dirty, there was broken cupboards, a green hot tub, nobody to meet us and show us where to park, so my car was clamped, the windows were loose, the patio doors wouldn't lock, the shower leaked so we had to use towels to mop up and nobody came to replace them. There was an inventory in place for the whole apartment which we were supposed to sign for and leave a deposit to cover, however the majority of the items were missing, such as glasses. There was supposed to be tea and coffee in the room, but none was left, batteries in tv remotes were dead, there was nails sticking out of one of the broken kitchen units, lights in one room flashed and in another room did not switch on at all. No wifi either. Overall it was thoroughly disappointing. I contacted the management team and the chairman who had left a welcome letter, but nobody replied to my emails and despite me calling a number of times, the management team did not come out to the apartment to see what my issues were. There were 3 parking spaces, all occupied by the apartment owner. The lack of any willingness to see why I was complaining just compounded the overall poor feeling towards the place. Zero service, dirty apartment, thoroughly disappointing.

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