Is Coastlands Musgrave Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Coastlands Musgrave Hotel?

Self parking is available for ZAR 50 per day. Limited spots are available.

What time is check-in at Coastlands Musgrave Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Coastlands Musgrave Hotel?

Check-out is at 11 AM. Late check-out is available for ZAR 350.

Does Coastlands Musgrave Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 450 per vehicle applies.

Where is Coastlands Musgrave Hotel located?

Located in Musgrave, this spa hotel is within a 15-minute walk of The Internet Cafe, St. Thomas' Church, and Musgrave Centre. Killie Campbell Africana Library and Durban Botanical Gardens are also within 1 mi (2 km).

10/10 Excellent

MR

Sep 28, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 2 nights in Sep 2023

8/10 Good

Mark

Jul 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was recommended due to its proximity to the UKZN main campus. This is relative as the hills of Durban and distances mean walking is a no-no. The hotel is comfortable and clean, just note the lower-priced rooms overlook an outdoor common open space. Also, there is no real logic to the placement of light switches. It took me 10 minutes to turn off the lights in the room, as some stitches are in the strangest of places. The staff are pleasant and courteous.

Stayed 4 nights in Jul 2024

6/10 Okay

tamara

Dec 26, 2023

Liked: Cleanliness

Disliked: Staff & service

The hotel is amazing and so is the vibe . However the receptionist Lola is very rude and has poor customer service. She refused to send someone up to clean the room . We had stayed over 2 nights. The phone in the room doesn't work . The management and service from the receptionist at at the restaurant was horrible. The place is amazing the staff though treat the guests terrible. Love the Spa tho 😇

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Jul 4, 2025

Liked: Cleanliness, staff & service

It was a little noisy, you can hear your next door neighbours in the other room. Other than that the room was clean, the breakfast was fabulous and the spa experience was amazing

Stayed 2 nights in Jun 2025

8/10 Good

Michelle

Apr 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

After a few initial hiccups with admin and maintenance - we enjoyed the Coastlands experience that we had become accustomed to. The GM and fontline manager went out of their way to ensure that the remainder of our stay was comfortable.

Stayed 2 nights in Apr 2025

10/10 Excellent

Motalane

Dec 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything wa so beautiful and coordinated. Would love to come back again. The stuff was amazing friendly and cooperative.

Stayed 4 nights in Dec 2024

6/10 Okay

John

Nov 17, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

I’d booked a specific room (upper floor, balcony etc). I’d stayed in this hotel before and know its layout. On check-in, reception attempted to palm me off with an inferior room (without offering me a price reduction). When I insisted on the class of room I’d booked, was told it would be ready in 15 mins. It wasn’t! Reception staff didn’t seem able to communicate with the cleaning staff. After an hour of waiting, I finally accepted a room slightly worse than I’d booked because I just couldn’t wait any longer. Room was fine. The buffet breakfast also had some issues. First by SA standards it’s quite expensive at R230pp. For this I expect a good standard buffet. It was so-so, but in particular the coffee was awful. Essentially left sitting for a very long time in a flask, it was undrinkable. Freshly brewed coffee should be standard these days.

Stayed 1 night in Nov 2024

10/10 Excellent

Ophila

Oct 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff are super friendly

Stayed 7 nights in Sep 2024

10/10 Excellent

tamara

Jan 12, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing

2/10 Terrible

Mrs N

Jun 13, 2022

Disliked: Cleanliness, property conditions & facilities, room comfort

BAD SERVICE AT CHECK IN

very bad check in expirence staff not willing to help booking was changed but they didnt know what was going on will not be booking here AGAIN

Stayed 2 nights in Jun 2022

2/10 Terrible

Obey

Jan 10, 2022

Liked: Property conditions & facilities

Disliked: Staff & service

The front of house staff (the lady) was very passive and not welcoming. even on check out, she wasn't even interested in us at all. Dinner Buffet is over priced for non-classy food. The Bar has sells what is supposed to be cheap wine at a very high price

Stayed 2 nights in Jan 2022

2/10 Terrible

Abdoul

Nov 18, 2021

Disliked: Staff & service, amenities, property conditions & facilities

Very old property and staff not welcoming. AC not working and my room was dirty. This is not 1 start hotel. Orbitz shall remove this property from the platform.

Stayed 2 nights in Nov 2021

2/10 Terrible

Moutie

Aug 5, 2021

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointed

For a 4 star hotel, our stay was very very disappointing.We booked this hotel because of the high reviews!We checked in on Friday night. When we got to our room, the locking mechanism was loose.& they had used nails to keep it in.The aircon was not working.We called reception to ask for a remote for the TV. It never arrived!On Saturday, the banging started at 7am. My hubby left at 8.30am. He stopped at reception.He told them about the TV remote & the aircon not working.He told them that the filter looked clogged with dust.I was still in bed relaxing.I put the 'Do Not Disturb' sign on the door. About 15 mins later there was a knock at the door. A man was at the door. He didn't greet me? He was dressed like a labourer. He asked me if we got the remote? I replied No?? He took it out of his pocket and gave it to me... About 5 mins later, I received a call from House keeping. The lady said, "you asked for your room to be made up. But u have the" Do Not Disturb sign on the door". I replied that we never asked for house keeping. She replied to me, "do u expect us to wait outside your door???" I replied "excuse me? Who do u think u r speaking too?" She replied "sorry!!" & ended the call. That was really rude. No one came to fix the aircon at all. The room was clean. The towels were old and thread bare. The curtains had holes. There was an ironing board but No Iron.The only positive experience was the Spa!.The ladies were friendly and accommodating. We will Never stay here again.

Stayed 2 nights in Jul 2021

10/10 Excellent

Nadia

Aug 3, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

It was lovely, hotel just needs more porters and need to allocate higher floor rooms to those who book them because i was given a lower floor when i booked highest, but other than that was amazing :)

Stayed 2 nights in Jul 2021

10/10 Excellent

Thembeka

Jun 6, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Amazing hotel indeed a place to be, will visit again

Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Feb 24, 2021

Disliked: Property conditions & facilities

Durban Business stopover

Sadly a little tired of a property. Shower had no pressure. Was a little disappointed with the whole set up.

Stayed 1 night in Feb 2021

8/10 Good

Felicia

Jan 27, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five star quality

Everything was amazing, i will definitely go back.

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Dec 28, 2019

Liked: Cleanliness, room comfort

Upgrade the tv and channels,generic

The hotel is quite classy and u expect everything to be classy in the rooms.The tv channels and tv in the room must be upgraded. If you have kids they get bored. Remotes dont work. Tv channels dont work. Airconditioning is very noisy. The room plugs trip very easily. They are aware of the electricity tripping issue, upto them to resolve it. Otherwise a good hotel. Comfortable in the room. Very clean and the staff are ever willing to help. Good service

Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Dec 2, 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Appaulling

1stly, when we arrived from jozi, my husband had to sit in the vehicle until there was parking available so basically waiting there for some1 to decide to leave. When we did reach da room, we opened the door and was hit with a stench, it came from the toilet. We had to open windows to get rid of it.. the room itself was really small but I guess its wat was meant by a standard room but the condition of it was terrible. There were stains on the wall and on the lampshades. The curtains were ripped in certain places, the bed totally uncomfortable, and there was a globe just laying around on my pedestal.. I awoke in da morning with serious back pains n so did my husband.never again.. What kind of made up for the terrible experience was the breakfast and the staff serving there plus the helpful security guards. Thank you guys. I gave it a 2 star cos of you guys.

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Nov 4, 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel requires a revamp. Looks tired.

I stayed at the hotel due to its convenient location and price point. I have stayed at the hotel before. It has been a while since my last stay and I found that the hotel has deteriorated quite a bit. It seems to lack any sort of maintenance. Very run down and not 4 definitely star. Room safe was not working, but I was too tired to call and have my privacy invaded while they repair it. Couldn't get hold of reception telephonically to enquire about a different matter. Had to call a few times. Breakfast service was good. Generally hotel requires a revamp.

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Oct 18, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing place

Stayed 1 night in Oct 2019

10/10 Excellent

Mohamed Riaz

Oct 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

we had a lovely stay,Manager farouk was very hospitable,Thanks we will be back

Stayed 2 nights in Sep 2019

10/10 Excellent

Tebogo

Sep 3, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Accomodation

It was awesome

Stayed 4 nights in Aug 2019

10/10 Excellent

Bongani

Jul 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely ambience

Lovely, clean and tidy rooms. Wonderful, helpful hotel staff. Quiet neighbourhood too. An awesome experience overall.

Stayed 2 nights in Jun 2019

10/10 Excellent

LAMBREY

Jun 12, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm welcome at the majestic coastland Musgrave ho

We enjoyed our stay and the staff was fantastic... i understand that our stay happened during the Hotel renovation and there were some unavoidable dirt affecting some parts of the reception area and the exit but the hotel staff and management made sure that is kept to the minimum. The carpets also needed some thorough cleaning also the shower glass was not cleaned properly. Besides those blemishes I would recommend the stay to anyone who wants to book at the hotel... I also loved the view from the balcony, magnificent.

Stayed 3 nights in Jun 2019

Coastlands Musgrave Hotel

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Deluxe Room Balcony lower Floor (1-3) with Shower.

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Deluxe Rooms with Balcony, upper floors (4-5) with Shower

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Coastlands Musgrave Hotel

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Coastlands Musgrave Hotel Reviews

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7.8