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Hotel Carlton Mayfair

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Photo gallery for Hotel Carlton Mayfair

A buffet setup with a variety of breads and pastries in a basket, a person serving food, and a glass display case with more items. - Hotel Carlton Mayfair (Düsseldorf)
A laptop on a wooden desk with a cup and some papers. - Hotel Carlton Mayfair (Düsseldorf)
A hallway with a checkered floor, a staircase, and a door on the right. - Hotel Carlton Mayfair (Düsseldorf)
A double bed with a wooden frame, two bedside tables with lamps, a chair, and a picture on the wall. - Hotel Carlton Mayfair (Düsseldorf)
A dining area with two round tables, chairs, and a painting on the wall. - Hotel Carlton Mayfair (Düsseldorf)
Close to Messe Düsseldorf and Merkur Spiel-Arena, Hotel Carlton Mayfair provides a terrace, a playground, and dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

A double bed with a wooden frame, two bedside tables with lamps, a chair, and a picture on the wall.

Double Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Single Room

A hotel room with two beds, a small seating area, and a window with curtains.

Single Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Triple Room

A hotel room with two single beds, a desk with a computer, a TV, and artwork on the walls.

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

About the neighborhood

Located in Stockum, a neighborhood in Düsseldorf, Hotel Carlton Mayfair is near the airport and on a river. Tonhalle Duesseldorf and Tonhalle Concert Hall are cultural highlights, and some of the area's landmarks include Rochus-Kirche and Theatermuseum Dusseldorf. Nordpark Japanese Garden and Rheinufer are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Düsseldorf travel guide
Map
Stockumer Kirchstrasse 3, Düsseldorf, NW, 40474

What's nearby

  • An aerial view of a city with a river, a large stadium, and surrounding greenery.
    Messe Düsseldorf
    6 min walk - 0.4 miles
  • Aquazoo-Löbbecke-Museum
    7 min walk - 0.4 miles
  • Nordpark Japanese Garden
    10 min walk - 0.6 miles
  • Congress Centre Duesseldorf
    10 min walk - 0.6 miles
  • Merkur Spiel-Arena
    4 min drive - 1.1 miles

Getting around

  • Messe Ost-Stockumer Kirchstrasse U-Bahn
    1 min walk
  • Hubert-Hermes-Straße Düsseldorf Station
    7 min drive
  • Düsseldorf Intl. Airport (DUS)
    12 min drive

Restaurants

  • Sportsbar
    5 min drive
  • The ASH Düsseldorf
    2 min drive
  • Otto's Skybar
    6 min drive
  • Restaurant Otto
    6 min drive
  • Restaurant Classico
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: EUR 12 per person
  • Coffee and tea in common areas

Things to do

  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In a regional park
  • On a river
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Ceiling fan
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 25.0 per day
Cribs (infant beds) are available for EUR 8.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 per person
  • Crib (infant bed) fee: EUR 8.0 per day
  • Rollaway bed fee: EUR 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Carlton Mayfair pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Hotel Carlton Mayfair?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM.

What time is check-out at Hotel Carlton Mayfair?

Check-out is at 11:00 AM.

Where is Hotel Carlton Mayfair located?

Located in Stockum, this hotel is within 1 mi (2 km) of Messe Düsseldorf and Merkur Spiel-Arena. Congress Centre Duesseldorf and Aquazoo-Löbbecke-Museum are also within 10 minutes. Messe Ost-Stockumer Kirchstrasse U-Bahn is only a 2-minute walk and Nordpark-AquaZoo U-Bahn is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Carlton Mayfair Reviews

8.0

Very Good

8.4

Cleanliness

7.4

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 24 out of 81 reviews
Rating 8 - Good. 39 out of 81 reviews
Rating 6 - Okay. 10 out of 81 reviews
Rating 4 - Poor. 3 out of 81 reviews
Rating 2 - Terrible. 5 out of 81 reviews

Reviews

Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly service in a very clean and quiet hotel. It was nicer than represented in the photos. The breakfast was as exceptional as well:)
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauberes Zimmer, ganz nah zur Messe Düsseldorf.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Bashkim

slitet
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Daniela

Disliked: Cleanliness, amenities, property conditions & facilities
Einrichtung nicht mehr zeitgemäß (in die Jahre gekommen), verschliessene schmutzige Gardinen, kein Fahrstuhl, sehr steile schmale Treppe in untere u. obere Etagen, Frühstück nicht zu empfehlen, Instant-Kaffee ungenießbar
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
Sehr netter Empfang und flexible Anreise trotz Bahnverspätung. Alles unkompliziert. Schöne Unterkunft für unsere Zwecke (hauptsächlich auf dem Messegelände, kaum im Hotel gewesen). Frühstück haben wir nicht in Anspruch genommen.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Sauberes Zimmer. Alles da, was man braucht. Es gibt sogar einen Wasserkocher und Kaffee/Tee im Zimmer. Trotz Hauptstraße vor dem Haus, war es bei geschlossenem Fenster sehr leise.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Personal, sauberes Zimmer

Kleines aber feines Zimmer mit allem was man so braucht, super freundliches Personal, wenn gewünscht jeden Tag Zimmerreinigung und Bettenreinigung möglich, sauberes Zimmer und Hotel; eigentlich werden nur Handtücher auf dem Boden getauscht, war bei mir doch auch mal anders, aber war okay, alles sauber und Zimmer wird nur gereinigt, wenn auch gewünscht; kann durch Schild an der Tür verneint werden; super freundliches Personal, grüßt immer und man kann jederzeit mit Wünschen und Fragen kommen, die bestmöglich beantwortet/umgesetzt werden; bin sehr zufrieden, würde wieder hingehen
Stayed 8 nights in Jul 2024
Verified review

8/10 Good

carole

Liked: Cleanliness, property conditions & facilities
J'avais réservé sur agoda J'ai eu la surprise de devoir payer 100 euros de plus a mon arrivée pour deux jours pas cool sinon le personnel est gentille petit hotel propre mais pas de distributeur de boisson ou nourriture a l interieur par contre a cote de l hotel deux snacks proche du magasin aldi ou pharmacie
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gern wieder

Gute Lage zu Messe und Altstadt, Ein kleines Haus mit aufmerksamen Mitarbeitern, sauber und für unseren Anspruch passend. Leider kein Lift, aber zu bewältigen.
Stayed 2 nights in Apr 2023
Verified review

8/10 Good

Sven - Ramona

Liked: Cleanliness, staff & service

Hotel sehr nah an den Messehallen

Direkt an der Messe (5 Minuten zu Fuß). Sehr schön ist der japanische Garten direkt vor dem Hotel. Gute Speiselokale in unmittelbarer Umgebung.
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and the old style building and rooms and keys. Very close to a nice authentic German restaurant and very authentic and quiet neighbourhood.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel leuk verblijf hier gehad in dit kleinschalig hotel. Dichtbij metro , restaurants op wandelafstand. Ruime kamer met goede bedden, veel opbergruimte. Kleine attentie op bed. Vriendelijk personeel en heel net. Gekoelde dranken eventueel beschikbaar in gang. Goeie douche met lekker warm water. Handdoeken ruiken aangenaam fris en zijn superzacht. Ontbijt in buffetvorm was beperkt maar heel lekker. Geen lift aanwezig.Gratis parking voor de deur.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Paula

Liked: Cleanliness, property conditions & facilities

Cerca del aeropuerto

Sirvió por estar cerca del aeropuerto que era nuestro objetivo. Si vas con equipaje es complicado que te envíen al 4to piso sin elevador
Stayed 1 night in Jul 2019
Verified review

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Don't advise

The accomodation was ok for the price, it was clean and so...not it's not in the city but a bit far. Regarding the services, this was the weirdest personal I see in my life (I'm frequent traveler): Well, I was supposed to come late, so I call the hotel 7pm to announce that I will arrive midnight, the lady was nice on phone she explained that I've to use the bell so the guy on the line will open the door and I should find the key in the reception. When I arrived, I bell , no one answering, so I had to call, but the guy on the phone was so angry and saying that I'm calling on mid-night !!! Then the day after, I went down for breakfast is was so poor with some market biscuits...no one there to ask... Then I got a cleaning lady on my table asking me to leave before 11am because she has to clean the room and go for other job...
Stayed 1 night in Jul 2019
Verified review

2/10 Terrible

Verified traveler

Expedia buchung war falsch, ich habe vom 20-21 6. gebucht, in dieser zEIT WAR GAR KEIN zIMMER VORHANDEN: bEI DER bUCHUNG IST DAS dATUM UMGESPRUNGEN; DA S SELBE HABE ICH AUCH BEI vALK HOTEL ERLEBT: nIE WIEDER eXSPEDIA: w: sCHALLMEY
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I liked the level of care the landlady gave us when we arrived. She was a very efficient and nice lady
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel proche de l'aéroport

Très bon hotel, réception fermé mais toujours un gardien pour vous ouvrir en cas d'arrivée tardive.
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Preis Leistung durch die Messe Nähe TOP. Altes hellhöriges Haus. Bad sehr alt, Schränke Ikea Style, Bett/ Matratze TIP TOP. Zum Übernachten reicht es. Würde wieder buchen aufgrund des günstigen Preises
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijk personeel. Dichtbij conference centre. De kamer is netjes en comfortabel
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carino pulito abbastanza confortevole colazione appena sufficiente
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klein und fein, sauber mit allem was man braucht. Freundliches Personal die sich engagieren für zufriede Gäste. Praktische Nähe zum Flughafen. Tramhaltestelle gleich um die Ecke.
Stayed 3 nights in Dec 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to airport. Could improve on breakfast...e.g English breakfast
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient for three family members.

We absolutely loved the fact that we could get a triple single- bed room as my sisters and I were traveling together. The room was spacious and clean and we enjoyed being able to share the expenses of one room versus two. The only thing that was a little inconvenient was the small shower. But, for one night, we endured it.
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
GOOD SERVICE AND LOOKED AFTER ME EVEN THO I ARRIVED LATE, THANKS...
Stayed 1 night in Oct 2017
Verified review

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities

Einfach, aber OK.

Sehr einfaches Hotel; der Preis ist durch die Nähe zur Messe wohl gerechtfertigt. Wir waren privat in Düsseldorf, und das Hotel war nur eine Straße von unseren Freunden entfernt. Die Zimmer nach hinten sind ruhig. Die Einrichtung ist schlicht und funktional. Die Straßenbahn fährt direkt vor der Tür.
Stayed 1 night in Jul 2017