On first impression this is a charming, welcoming, comfortable, well located hotel.
The ‘state of the art’ electronics are a complete pain: lift operation, curtains in room, heating and air-con. After having our lift card replaced four times, we gave up and used the stairs to the 9th floor.
Staff in the breakfast room have no idea about table clearing, setting, re-stocking… The toaster takes 10 minutes and the plates on the hot buffet are stone cold.
We dined at North: excellent meal and service, until we vacated our table and tried to order further drinks at the bar - hopeless!
Sadly, despite its many good points, we won’t return or recommend this hotel.