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Palace Downtown

5.0 star property
Guests float above the city in a rooftop pool, recharge with aromatherapy treatments at the spa, and step out to explore Dubai's most iconic landmarks

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Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge) - Palace Downtown (Dubai)
Creator video - submitted by lana__creator
Lobby lounge - Palace Downtown (Dubai)
Lobby - Palace Downtown (Dubai)
Restaurant - Palace Downtown (Dubai)
Palace Downtown, steps from Dubai Fountain and Burj Khalifa, offers a luxurious base for exploration. Enjoy an outdoor pool with private cabanas, an onsite spa, and convenient shopping and dining. Families love the helpful staff and free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

View all photos for Palace Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Lake View Room

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

9.4 out of 10
Exceptional
(44 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Diplomatic Suite with Lake View

Diplomatic Suite with Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

9.2 out of 10
Wonderful
(10 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on a lake, Palace Downtown is in Downtown Dubai neighborhood and is connected to a shopping center. The area's natural beauty can be seen at Jumeirah Beach and Dubai Creek, while Dubai Aquarium & Underwater Zoo and Wild Wadi Water Park are popular area attractions. Dubai Fountain and Dubai Mall are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Dubai travel guide
Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Dubai Fountain
    Dubai Fountain
    3 min walk - 0.2 miles
  • Dubai Mall
    Dubai Mall
    4 min walk - 0.3 miles
  • KidZania
    KidZania
    6 min walk - 0.4 miles
  • Burj Khalifa tower in Dubai
    Burj Khalifa
    12 min walk - 0.7 miles
  • Dubai Aquarium & Underwater Zoo
    Dubai Aquarium & Underwater Zoo
    14 min walk - 0.8 miles

Getting around

  • Dubai Trolley Station 2 Tram Station
    4 min walk
  • Dubai Intl. Airport (DXB)
    25 min drive

Restaurants

  • Günaydın
    9 min walk
  • Abdel Wahab Restaurant
    9 min walk
  • Beirut Khanum
    3 min walk
  • Bohox
    4 min walk
  • Il Borro Tuscan Bistro
    4 min walk

About this property

Palace Downtown

Luxury family-friendly hotel near Dubai Mall
Located close to Dubai Fountain and Burj Khalifa, Palace Downtown provides a poolside bar, shopping on site, and a coffee shop/cafe. Treat yourself to a manicure/pedicure, a body scrub, or a detox wrap at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and a library.
Other perks include:
  • An outdoor pool and a children's pool, along with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and ATM/banking services
  • Coffee/tea in the lobby, concierge services, and multilingual staff
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 242 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and bidets
  • 42-inch LCD TVs with satellite channels
  • Balconies, LED light bulbs, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 588614

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Palace Downtown?

Check-out is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

This family-friendly Dubai hotel is located on the boardwalk/promenade, within a 10-minute walk of Dubai Mall and Dubai Fountain. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palace Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 805 out of 1000 reviews
Rating 8 - Good. 123 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Ranya

Liked: Cleanliness, property conditions & facilities
This is a very special hotel. The staff are incredible, the hotel itself is immaculate, and the location is perfect. Thank you so much for an unforgettable stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Shreya

Liked: Cleanliness, amenities, property conditions & facilities
The hotel’s location is just breathtaking. Staff was lovely and took care of everything really well. They even help us celebrate our anniversary and made our trip memorable. Had more than enough supply of amenities throughout our stay.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Good sized rooms.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, clean, great service great location!!!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Farid

Liked: Cleanliness, staff & service
great location
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location - central to everything. Fantastic staff.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Nancy

Liked: Amenities
We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious! The room was spotless and the staff was exceptional. Perfect location. Loved the morning buffet.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Isao

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the fountain show from the room we stayed; the facilities were old but maintained properly. The staff were friendly and processed the check-in and -out.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful. The hotel was beautiful. The location was superb
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

NEEMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous, well appointed, clean, and had a nice view. The only issues were that the shower leaked water onto the bathroom floor creating a slipping concern, and the balcony was wonderful with nice furniture but there were a lot of mosquitoes. So we couldn’t use the balcony. All of the house keepers and the rest of the staff did an excellent job! Coffee and patisserie in the lobby was amazing, along with an outstanding buffet breakfast.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Accommodating for a family of 4 with extra beds .
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Fariba

Staff/Services needs improvements. Thank you!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great location
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. The staff are very friendly and make you feel at home. We moved to the palm after staying at palace and we both thought palace had the most amazing staff. Shout out to Nur, James and Frederick
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities
I want to really commend Saad from the staff for taking such good care of us!! Literally every wish we had, he was so attentive! The kindness, politeness and hospitality of his service are impressive! Also we loved having a view over the Burj Khalifa. Beds were extremely soft, gym well equipped
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was nothing if not the perfect vacation spot for exploring Dubai and the mall! There were a ton of food options both in and around the hotel. The pool was relaxing and all staff went above and beyond what I expected. This is the height of service and comfort wrapped into the perfect location. This will be my go-to spot from now on!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

NEEMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning architecture with a perfect blend of traditional Arabian design and modern luxury. The atmosphere was peaceful and luxurious, ideal for a relaxing family gateaway.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jawaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Didn’t receive any benefits of VIP Access and also at times during the night it was noisy. Great hotel and easy access to so many places
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

William

Liked: Amenities
Great property and location.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Ben y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Excellent service.
Stayed 4 nights in Feb 2025