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Grand Hyatt Dubai

5.0 star property
Travelers find a perfect balance between relaxation and energy at this Dubai oasis, with spa treatments to unwind and a poolside bar for socializing

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Photo gallery for Grand Hyatt Dubai

Exterior - Grand Hyatt Dubai (Dubai)
Creator video - submitted by lana__creator
Lobby - Grand Hyatt Dubai (Dubai)
1 bedroom, premium bedding, minibar, in-room safe - Grand Hyatt Dubai (Dubai)
Restaurant - Grand Hyatt Dubai (Dubai)
Located in the heart of Dubai, Grand Hyatt Dubai offers a family-friendly retreat with aromatherapy and spa services. Guests can cool off in either of two pools, dine at two restaurants, visit the cafes for coffee, and enjoy shopping without stepping outside the property.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Club Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds (Skyline View)

1 bedroom, premium bedding, minibar, in-room safe

Club Room, 2 Twin Beds (Skyline View)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • Garden view
  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Room

1 bedroom, premium bedding, minibar, in-room safe

Grand Room

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Grand Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • City view
  • 39 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Suite, 1 Bedroom, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Grand Suite, 1 Bedroom, Garden View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Superior)

1 bedroom, premium bedding, minibar, in-room safe

Club Room, 1 King Bed (Superior)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club room , 2 Twin Bed( Superior)

1 bedroom, premium bedding, minibar, in-room safe

Club room , 2 Twin Bed( Superior)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Grand Deluxe Family Suite

1 bedroom, premium bedding, minibar, in-room safe

Grand Deluxe Family Suite

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • City view
  • 66 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Prince Suite with Garden View

Prince Suite with Garden View | 1 bedroom, premium bedding, minibar, in-room safe

Prince Suite with Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • Garden view
  • 176 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (Skyline View)

1 bedroom, premium bedding, minibar, in-room safe

Grand Room, 1 King Bed (Skyline View)

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Twin Beds (Skyline View)

1 bedroom, premium bedding, minibar, in-room safe

Grand Room, 2 Twin Beds (Skyline View)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • City view
  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed (CONNECTING ROOM)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed (CONNECTING ROOM)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • City view
  • 78 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Royal Suite, 2 Bedrooms

Royal Suite, 2 Bedrooms | 1 bedroom, premium bedding, minibar, in-room safe

Royal Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • Garden view
  • 264 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

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About the neighborhood

Located in Bur Dubai, a neighborhood in Dubai, Grand Hyatt Dubai is near the airport and near a metro station. City Centre Deira and Gold Souk are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Dubai Creek and Kite Beach. Traveling with kids? Don't miss Dubai Garden Glow. Visit our Dubai travel guide
Map
Riyadh Street, Sheikh Rashid Road, Dubai Healthcare City, Dubai

What's nearby

  • Sharjah Creek Park. United Arab Emirates
    Creek Park
    9 min walk - 0.5 miles
  • EyeEm Custom Shoots Q4 2018
    Wafi City Mall
    9 min walk - 0.5 miles
  • Dubai Creek showing a bay or harbor, boating and a city
    Dubai Creek
    2 min drive - 1.5 miles
  • Mohammed Bin Rashid University Of Medicine and Health Sciences
    11 min walk - 0.6 miles
  • American Hospital Dubai
    2 min drive - 1.7 miles

Getting around

  • Health Care City Station
    9 min walk
  • Dubai Intl. Airport (DXB)
    13 min drive

Restaurants

  • Night Bridge Cafe & Restaurant
    7 min drive
  • Somaya
    6 min drive
  • Streat Culture
    7 min drive
  • Sea Shell Cafeteria
    5 min drive
  • Delat Cafe
    9 min walk

About this property

Grand Hyatt Dubai

Luxury family-friendly hotel near Dubai Creek
Located close to City Centre Deira and Dubai Frame, Grand Hyatt Dubai provides free water park access, a poolside bar, and a grocery/convenience store. Treat yourself to a body scrub, a deep-tissue massage, or a body wrap at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with shopping on site and 2 coffee shops/cafes.
You'll also find perks like:
  • An indoor pool and an outdoor pool, along with a lazy river, a waterslide, and cabanas
  • Free self parking and valet parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Express check-out, express check-in, and babysitting (surcharge)
  • Guest reviews give top marks for the helpful staff
Room features
All 710 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Childcare services and free extra beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • 40-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:00 AM for a fee: AED 142 for adults and AED 71 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Free water park
  • Full-service spa
  • Health club
  • Indoor pool
  • Lazy river
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Free rollaway/extra bed
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 16 floors
  • 4 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed during Ramadan:
  • Bar/lounge

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: AED 1900
  • New Year's Eve (December 31) Gala Dinner per child: AED 800 (from 6 to 11 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AED 142 for adults and AED 71 for children
  • Airport shuttle fee: AED 265 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: AED 265.00 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Dubai Grand Hyatt
Grand Hyatt Dubai
Grand Hyatt Dubai Hotel
Hyatt Dubai Grand
Dubai Hyatt
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Grand Hyatt Dubai Hotel
Grand Hyatt Dubai Dubai
Grand Hyatt Dubai Hotel Dubai

Frequently asked questions

Does Grand Hyatt Dubai have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 10:00 AM–8:00 PM.

Is Grand Hyatt Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Grand Hyatt Dubai?

Check-in begins at 2:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Hyatt Dubai?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hyatt Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 265 per vehicle applies.

Where is Grand Hyatt Dubai located?

This family-friendly Dubai hotel is located near the airport, within 3 mi (5 km) of Dubai Creek and City Centre Deira. Dubai Frame and Dubai Garden Glow are also within 6 mi (10 km). Health Care City Station is 9 minutes by foot and Al Jadaf Station is 29 minutes.

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Reviews

Grand Hyatt Dubai Reviews

9.2

Wonderful

9.6

Cleanliness

8.4

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 730 out of 1000 reviews
Rating 8 - Good. 163 out of 1000 reviews
Rating 6 - Okay. 59 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

Reviews

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd vacation at the Grand Hyatt and it didn’t disappoint.. amazing staff & service , facilities and food .. Club level lounge was wonderful and the hotel now has the bonus of its own on site Water Park.
Stayed 9 nights in Nov 2025

10/10 Excellent

Ho Laam

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and helpful. Complementary unlimited access to the waterpark included in room charge makes it a very good deal. My 6 and 10 yo boys loved the waterpark very much.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and enjoyed for my kids. Recommended for family.
Stayed 2 nights in Oct 2025

6/10 Okay

Andrew William

Liked: Cleanliness, amenities, property conditions & facilities
Our room and housekeeping were excellent. The restaurant staff were lovely- particularly Lissa, Mohit, Ajmal, Kumar & Faiz who looked after us well all week and gave us a lovely send off for our last meal. The Christmas Day spread and activities there were amazing, although not cheap. The waterpark was brilliant and we made full use of it - not sure we would have visited so frequently had it not been included in our package. The only downside to the hotel, for us with a 7 year old, was a lack of activity in the evenings and no obvious lounge/relaxing space inside or outside in the evening. The outside bar area closed relatively early and the one time we wanted a drink there, we left because no-one came to take our order.
Stayed 7 nights in Dec 2025

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
This was a truly beautiful stay from check-in to check-out. We arrived just after 6 a.m., and the receptionist, Tahura, was incredibly helpful and managed to get us a room within a very reasonable time which we really appreciated after a long journey. The room was exceptional: spacious, comfortable, and with stunning city views. We dined at the international restaurant and the food was excellent. The service was outstanding, especially from Faquel (or was he Fariquel?) and Sumon, who went above and beyond to make us feel welcome and well cared for. Although this is clearly a very busy hotel, everything was impeccably maintained , the pools were clean, the grounds were well kept, and everything was just beautiful. Special mention also to the two African gentlemen (from Uganda and Cameroon) at the Waterpark station in the hotel lobby; they were friendly, professional, and very knowledgeable. Overall, an outstanding experience. 10/10 - highly recommended.
Stayed 2 nights in Jan 2026

10/10 Excellent

Adebayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. All the staff are good people
Stayed 3 nights in Sep 2025

10/10 Excellent

Husna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome place

Amazing room all the amenities awesome pool sauna plenty of surprises within.
Stayed 1 night in May 2025

10/10 Excellent

Eliisa Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service, clean an nice hotel
Stayed 7 nights in Feb 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff , clean and good size rooms , fantastic facilities both indoor and outdoor . Thank you so much to the staff to make our stay more enjoyable.
Stayed 10 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay!

Great hotel with everything you need and then some plus wonderful service. Would recommend!
Stayed 2 nights in Feb 2025

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Again great stay at Grand Hyatt. Very friendly staff and great food at Market Place.
Stayed 8 nights in Jan 2025

10/10 Excellent

Dennis Poblete

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to most points of interest. Hotel is clean, staff friendly & room is spacious, clean & furniture & appliance all worked.
Stayed 4 nights in Mar 2025

8/10 Good

Bastiaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very family orientated accomodatation, great breakfast buffer, extensive and spacious gym facilities (even instructors present, although they are pretty much useless
Stayed 1 night in Apr 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, location for us was ideal and the staff were brilliant especially with the kids.
Stayed 5 nights in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Fourth visit to this hotel, it’s fantastic. The hotel and rooms are fabulous, spotlessly clean. However it’s the staff that really make this hotel special, especially at the market place.
Stayed 8 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very big rooms, great spa and pool.. theybare building water slides so should get even better
Stayed 4 nights in Sep 2024

10/10 Excellent

Harjinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service overall
Stayed 4 nights in Mar 2025

10/10 Excellent

Katy

Liked: Staff & service
Staff are amazing - so kind, helpful and service was next level. Jana & team at breakfast made our stay special
Stayed 1 night in Oct 2024

10/10 Excellent

ANISLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super nice, it was clean beautiful and quiet.
Stayed 6 nights in Jul 2023

10/10 Excellent

Emma

Liked: Amenities
The staff and service were fantastic. The beautiful atrium garden was wonderful. The room was spacious and lovely with amazing amenities.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, especially excellent service from concierge team: Zain, Ram, Rehim, and Roshan.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mossamod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time coming back here, the service at the hotel is always great. We never have any issues at grand Hyatt. We tried once a different hotel and we said there’s no comfort and service like the way you get it here. Also the waterpark that will be opening soon looks amazing already so cannot wait to come back when that is done! Even when we were checking out the hotel was really busy at the lobby due to a conference happening but no staff missed greeting and giving their best service to us and going out their to approach us to say bye which was nice. Hotel is always clean and has great facilities.
Stayed 7 nights in May 2025

6/10 Okay

Anesha

Liked: Cleanliness, staff & service, amenities
The hotel is beautiful and the staff was very nice and pleasant. The restaurant Panini was awful. The service was bad and the people were very rude. Food was not great at all. Remove Panini restaurant and all else was great.
Stayed 6 nights in Apr 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family leisure holiday

I cant find a bad word to say about this hotel.its excellent location near to the airport offered easy access to all of dubai, with taxis available to and from the hotel day and night.the hotel itself, with its stunning interior, offered an excellent range of restaurant's which easily met our half board needs with flexible meal times.A lovely swimming pool with plenty of sunbeds and very safe for our 10 year old son, i also have to give a big shout out to every member of staff who were so friendly and professional with some taking time to stop for a casual social conversation taking a genuine interest in the welfare of their guests.would recommended this hotel 100% and hope to stay again soon
Stayed 9 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT Hotel

Wonderful hotel with lots of restaurants to choose from. Tried 3 restaurants and all of them were amazing. Very friendly staff. The location is great because it is close to the airport and Mall of Emirates. The man-made river and botanical garden inside the hotel was dreamy ! SPA and jacuzzi pool was very nice. Outdoor pool is good if you have kids, but was a bit crowded and old-looking. Breakfast was very nice,with lots of different food options. My only concern was peacock sanctuary: they could had a bigger space, rather than a zoo-like cage.
Stayed 8 nights in Mar 2025