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Dreams Playa Esmeralda Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Dreams Playa Esmeralda Resort & Spa - All Inclusive

3 outdoor pools, open 7:00 AM to 6:30 PM, pool umbrellas, sun loungers - Dreams Playa Esmeralda Resort & Spa - All Inclusive (Miches)
Preferred Club Presidential Suite Ocean Front | Terrace/patio - Dreams Playa Esmeralda Resort & Spa - All Inclusive (Miches)
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy - Dreams Playa Esmeralda Resort & Spa - All Inclusive (Miches)
Lobby - Dreams Playa Esmeralda Resort & Spa - All Inclusive (Miches)
Exterior - Dreams Playa Esmeralda Resort & Spa - All Inclusive (Miches)
Consider a stay at Dreams Playa Esmeralda Resort & Spa - All Inclusive and take advantage of a free breakfast buffet, free water park access, and a swim-up bar. With a beachfront location, a beach bar, and sun loungers, this resort is the perfect place to soak up some sun. Indulge in a massage, reflexology, and a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. Enjoy the gym, as well as activities like snorkeling, beach volleyball, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a shopping mall on site.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly
  • Parking included

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Junior Suite Tropical View - King

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Tropical View - King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View - DBL

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Tropical View - DBL

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View - King

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Pool View - King

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Pool View - DBL

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Pool View - DBL

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View - King

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Partial Ocean View - King

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View - DBL

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Partial Ocean View - DBL

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King Bed

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Ocean View King Bed

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Swimout - King

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Swimout - King

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Swimout - DBL

Minibar, in-room safe, laptop workspace, free WiFi

Junior Suite Swimout - DBL

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club JR Suite Partial Ocean View - King

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club JR Suite Partial Ocean View - King

  • Partial ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club JR Suite Partial Ocean View - DBL

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club JR Suite Partial Ocean View - DBL

  • Partial ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View - King

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club Junior Suite Ocean View - King

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View - DBL

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club Junior Suite Ocean View - DBL

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swimout - King

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club Junior Suite Swimout - King

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout - DBL

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club Junior Suite Swimout - DBL

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front - DBL

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club Junior Suite Ocean Front - DBL

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club Master Suite Ocean Front

  • Ocean view
  • 110 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Swimout

Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club Master Suite Ocean Front Swimout

  • Ocean view
  • 110 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Presidential Suite Ocean Front

Preferred Club Presidential Suite Ocean Front | Minibar, in-room safe, laptop workspace, free WiFi

Preferred Club Presidential Suite Ocean Front

  • Ocean view
  • 165 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Miches, Dreams Playa Esmeralda Resort & Spa - All Inclusive is on the beach. Playa Limón is another place to visit that comes recommended. Take an opportunity to explore the area for water adventures such as fishing. Visit our Miches travel guide
View more Resorts in Miches
Map
Camino a Costa Esmeralda, Playa Esmeralda, Miches, El Seibo

What's nearby

  • Aerial drone view of paradise beach with palm trees, blue water and mountains at the Esmeralda beach, Miches, Dominican Republic
    Playa Esmeralda
    13 min drive - 2.6 miles
  • Refugio de Vida Silvestre Lagunas Redonda y Limón
    18 min drive - 3.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ)
    100 min drive

Restaurants

  • Batey
    6 min drive
  • Yuca Beach Grill
    6 min drive
  • Market Cafe
    7 min walk
  • Coco Café
    8 min walk
  • Cayuco Restaurant
    10 min walk

About this property

Dreams Playa Esmeralda Resort & Spa - All Inclusive

Luxury all-inclusive resort on the waterfront
A free breakfast buffet, free water park access, and a swim-up bar are just a few of the amenities provided at Dreams Playa Esmeralda Resort & Spa - All Inclusive. This resort is a great place to bask in the sun with a beachfront location, a beach bar, and sun loungers. Treat yourself to a massage, reflexology, or a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. Enjoy the gym, as well as activities like snorkeling, beach volleyball, and kayaking. In addition to a poolside bar and a shopping mall on site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • 3 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, babysitting (surcharge), and wedding services
  • Luggage storage, beach umbrellas, and multilingual staff
Room features
All 500 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
More amenities include:
  • Separate tubs/showers, hair dryers, and shampoo
  • 55-inch LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 1844 Dominican Cuisine
  • Bluewater Grill
  • El Patio
  • Himitsu
  • World Cafe

Things to do

  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Padel
  • Piano
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Tennis lessons
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • 6 buildings
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Playa Esmeralda
Dreams Esmeralda & Spa Miches
Dreams Playa Esmeralda Resort & Spa Resort
Dreams Playa Esmeralda Resort & Spa Miches
Dreams Playa Esmeralda Resort & Spa Resort Miches

Frequently asked questions

Does Dreams Playa Esmeralda Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 7:00 AM–6:30 PM.

Is Dreams Playa Esmeralda Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Playa Esmeralda Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Dreams Playa Esmeralda Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Playa Esmeralda Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, sailing, and more.

Where is Dreams Playa Esmeralda Resort & Spa - All Inclusive located?

Nestled on the beach, this Miches resort is 15 mi (24.1 km) from Playa Limón.

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Reviews

Dreams Playa Esmeralda Resort & Spa - All Inclusive Reviews

8.2

Very Good

8.8

Cleanliness

8.6

Amenities

8.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 41 out of 76 reviews
Rating 8 - Good. 12 out of 76 reviews
Rating 6 - Okay. 12 out of 76 reviews
Rating 4 - Poor. 6 out of 76 reviews
Rating 2 - Terrible. 5 out of 76 reviews

Reviews

Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfectly clean and the service was amazing.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean and the food was great! We had a wonderful time and would recommend this place to anyone.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing and attentive. The entire resort was clean and felt very safe. It was my first time traveling outside of the United States and I would definitely return!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented, friendly staff.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Erika

Liked: Cleanliness, amenities, property conditions & facilities
The property, beach, and kids club were amazing. Be careful booking on expedia. We booked a preferred ocean front swim out with two double beds. Apparently this room doesn't exist. When we got there we were put in a room with a King size bed and a pull out couch. We made it work but that is not what we booked. The room was also the farthest room away from the preferred club. Again we made this work but was not what was booked. This isnt the first time somwthing like this has happened to us using expedia. Also be prepared to tip the staff, especially the bar tender. Basically if you didnt have money in your hand he would not serve you. Food and service not the greatest and actually fell slightly below my already low expectations.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Kateryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, comfortable resort with excellent service and beautiful nature around!
Stayed 6 nights in May 2025
Verified

8/10 Good

Gensley J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice for family trip for short trips say max 5 days stays if you only want to stay in the Hotel.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The option of restaurant was great the food was amazing. Staff was nice and kind.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities
Goof is great. Room are excellent. Pool is ok, can be better. Lazy river is great. Beach is totally covered withdrawal beach, one cannot swim at all, I understand it is out of the resort control
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful the staff was amazing would like to mention that Nilvio was a awesome host and that Adrian and Cassandra at the pool bar are two of the best bartenders ive ever met as well as wonderful people,the only disappointment was that the resort had advertised 11 restaurants did not mention that only 2 or 3 were open each evening not all 11 daily kind of false advertising..but overall love this resort. Tom Passmore
Stayed 8 nights in Sep 2025
Verified

6/10 Okay

Laritza

Liked: Staff & service
The hotel is very nice and the staff was super nice ready to serve. However, the restaurants and the bars were missing the small details and were not ready for our large group, which we reserved well in advance. Some of our rooms had damaged furniture, rooms smelled and the views were subpar. And then we were charged for an upgrade, when we had paid for a specific room in advance. Not sure if we will return.
Stayed 7 nights in Jun 2025
Verified

6/10 Okay

kim

Liked: Cleanliness, property conditions & facilities
Beach was full of seaweed not cleaned until last day of our trip. Cheap alcohol was served, no basic condiments such as olives and grapefruit juice. Took too long to receive our food at the restaurants so we would miss the shows. We would arrive at 7 for dinner and by the time we received dinner it was 3 hours later. Staff was friendly and tried their best to make it up to us.
Stayed 7 nights in Jun 2025
Verified

4/10 Poor

Ian

Liked: Cleanliness
The resort is brand new and they don’t seem ready. The staff is clueless of what’s where, restaurant hours, and general directions. Like they have no experience or general knowledge outside of their responsibility. Made me wonder if they’ve even walked the grounds or seen a map. The food display was great but was way off. All the hot food was cold (unless it was grilled items), the cold food was at room temperature (ice cream and desserts), the mangu (smashed plantains, common dish in DR) was dried up as was the fried cheese. The airconditioning was on freeze mode which probably affected the food but also bars and general areas. People were in blankets and bundled together for body warmth and the staff even complained about it in the shopping areas. The servers brought out the wrong food at each meal and took forever to take orders. The shuttle drivers were great, poolside grills and pizza makers were great, overall staff very friendly, and the place looked great as long as you dint look closely or touched anything because it all looked like it was poor engineering and loosely held together. Not to mention it’s about 1.5 hours away from the airports. I went 10/2025, I’d say give it a year to work out the kinks before considering this place as it is beautiful and has lots of potential with proper management.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has potential, but there were several letdowns during our stay. For starters, the buffet wasn’t open every night for dinner, and when it was, the food variety was quite limited. There was no ice cream offered — not even basic flavors like vanilla, chocolate, or strawberry, which is something I think should be a must, especially for families with kids. The rooms were comfortable and clean — no complaints there. However, the drinks were disappointing. I tried a few different mixes, and unfortunately, none were good enough to enjoy, so I ended up skipping most of the cocktails. The overall vibe of the hotel is very quiet and relaxing, which could be a plus for those looking to completely unwind. But if you’re into ambiance, music, or more lively energy, you might get bored here. Entertainment was minimal, and the sports bar wasn’t even open every day. Out of all the dining options, the steakhouse was the best, though I’d rate it as just “ok” — not amazing, but decent. In summary, it’s a calm place to disconnect, but I wouldn’t return unless they improved the food, drinks, and entertainment options.
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing shout to Jheison at the front desk Leonel in the sports area.Food was amazing great service
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Chante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! We stayed for 3 days, it was perfect for a quick getaway. Keep in mind it’s about 90 minutes away from the airport so be sure to book transportation services, the resort itself does not provide it but Amstar is on the property. You have access to Secrets as well so overall everything was amazing.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

RONALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was beautiful, but the food was disappointing. We had electrical issues in our room that took several attempts to fix.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Margarita

Liked: Cleanliness, amenities, property conditions & facilities
Spotless brains clean rooms The staff is the best
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Maksym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Alesande

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property great entertainment great food
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Jeremiah Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, would definitely come back!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

yasniel hernandez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

ANULFO JOSE

Liked: Amenities, property conditions & facilities
First Room didn’t work AC. Smell to Humidity. Second were OK (cute) but small. Need more personnel in every area (Reception, Bars etc). Food need more improvements compared to others same or close area and similar prices.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

karen

Liked: Cleanliness, property conditions & facilities
The hotel facilities were very nice, the beach and pool were awesome. The staff was always friendly. The service was slow, often saying they would do something and then never doing the task (like bringing in a roller bed when they ran out of rooms that fit 3 people). The room smelled like smoke and we were told they would "spray the room" which wasn't helpful but also never happened. The lifeguards at the water slides were very hands off, even when a first aid issue came up under their watch. When asked for ice for the first aid issue, it never arrived. The food wasn't good.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Yeysi

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is brand new . Food and staff were great . The one thing that I didn’t like was the beach . The wave of the beach is too strong . If you go to this hotel just keep in mind that you will just in the pool no beach
Stayed 2 nights in Oct 2025