Ratings based on 1,630 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from GUELPH
Posted Mar 27, 2024 on Expedia
We like using the Sheraton Centre Hotel downtown for so many reasons. It is connected to the PATH, easy parking, next to Four Seasons Centre, Chinatown Eatonn Centre etc.
Comment from Hotel Management
Mar 28, 2024 by General Manager, Hotel Management
Dear Edward, Thank you for letting us know that your return visit to the Sheraton Centre Hotel downtown was fantastic. We are glad our location in the heart of downtown Toronto once again enhanced your experience by offering convenience and accessibility for your needs. We appreciate your feedback and look forward to welcoming you back for yet another enjoyable stay. Tim Reardon, General Manager
by A verified traveler
Posted Mar 26, 2024 on Expedia
Centeral location
by A verified traveler
Posted Mar 26, 2024 on Expedia
A great property and the staff goes above and beyond. Amazing customer focus and service.
The security staff went out of it's way to secure a phone that was left in our room by accident. We will be back! Thank you for looking out for us!
Comment from Hotel Management
Mar 27, 2024 by General Manager, Hotel Management
Dear Debra, We are thrilled you had a great stay at Sheraton Centre Toronto Hotel. Knowing that our exceptional customer service left a positive impression on you is truly rewarding. It is also heartening to know that our security team helped retrieve your misplaced phone and ensured it was returned to you promptly. Your kind words mean a lot to us. It is always a joy to see our guests excited about returning; we look forward to it.Tim Reardon, General Manager
by A verified traveler
Posted Mar 26, 2024 on Expedia
Culture is lovely
by A verified traveler
Posted Mar 25, 2024 on Expedia
Property was immaculate! Staff was friendly and helpful. My new, go to when in Toronto
Comment from Hotel Management
Mar 25, 2024 by General Manager, Hotel Management
Dear Deanna, Thank you for reviewing your stay at Sheraton Centre Toronto Hotel. We are delighted to read you loved our well-maintained property and that our associates took excellent care of you. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Tim Reardon, General Manager
by A verified traveler
Posted Mar 21, 2024 on Expedia
Very friendly staffs
by A verified traveler
Posted Mar 21, 2024 on Expedia
Great staff
by A verified traveler
Posted Mar 21, 2024 on Expedia
I used to stay at this hotel on a regular basis as part of my work life. I’ve been retired for several years now and recently went back and stayed at this hotel again after several years. I was very happy to discover that a relatively recent updating had completely rejuvenated the whole property. I’m not overstating things when I say that the hotel and staff are outstanding and I enjoyed my stay there more words can adequately convey. I can’t wait to go back for another stay.
Comment from Hotel Management
Mar 22, 2024 by General Manager, Hotel Management
Dear Fred, Thank you for your return visit to the Sheraton Centre Toronto Hotel and for sharing your experience. We are thrilled to know you were pleased with our well-maintained property and courteous associates. It was a pleasure to host you, and we look forward to welcoming you back soon. Tim Reardon,General Manager
by A verified traveler
Posted Mar 20, 2024 on Expedia
Comment from Hotel Management
Mar 22, 2024 by General Manager, Hotel Management
Dear Danish, Thank you for choosing the Sheraton Centre Toronto Hotel and for sharing your excellent rating. We are delighted to know you enjoyed your stay with us and that we exceeded your expectations. It was a pleasure to accommodate you, and we look forward to your return visit. Tim Reardon,General Manager
by A verified traveler
Posted Mar 19, 2024 on Expedia
I can’t say enough good things about this hotel. I’ve stayed here over the years back to when I was a child traveling with my family. It’s convenient to the subway, downtown core, it’s well kept and clean and I appreciate the fact that they’ve maintained it the way they have.
Comment from Hotel Management
Mar 20, 2024 by General Manager, Hotel Management
Dear Ian, Thank you for choosing the Sheraton Centre Toronto Hotel and sharing your experience. We are thrilled to know you were pleased with our ideal location and well-maintained property It was a pleasure to host you, and we look forward to your next visit. Tim Reardon,General Manager