Ratings based on 118 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
2.3 Room comfort
2.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 6, 2024 on Expedia
Decent motel - newly remodeled rooms are fine
Area on East Fremont sketchy - wouldn't walk at night
Staff was friendly and efficient
All transactions were through a security window
No Coffee or Breakfast
Good rate
Free Ice - nice TB
by A verified traveler
Posted Aug 8, 2023 on Travelocity
Arranged for a late check-in (9:30pm). Got there right in time… no one would answer the phone. I knocked so loud, the people across the street looked over, but the voices behind the door didn’t answer. Sent an email as well… finally got a response an hour later. Was told the doorbell was broken. I was already on my way to another place by then.
Comment from Hotel Management
Aug 9, 2023 by Michael Schwalbe, Hotel Management
Good evening Brian--this is the owner of the Desert Moon Motel, Michael Schwalbe. I'm terribly sorry for your inconvenience. This had to be immensely frustrating for you, and I'm extremely disappointed to hear of your experience. I've already spoken at length with staff to discover what went wrong to ensure it doesn't happen again. The intense heat lately apparently cooked the circuitry in our Ring doorbell, so that's just an unfortunate mishap, but if you knocked at the door the on-site manager (who lives on the premises) should have heard you and let you in. I've already seen her emails apologizing profusely, so please accept my apologies as well, and know that we both truly regret the incident.Should you decide to ever give us a try again, I'd be willing to offer you a free night's stay to attempt to make up for your inconvenience. Safe travels,Michael
by A verified traveler
Posted Jul 31, 2023 on Expedia
Great inexpensive place to stay in an expensive town. Room was clean & owners were friendly.
Comment from Hotel Management
Jul 31, 2023 by Michael Schwalbe, Hotel Management
Hey Robin, this is the Desert Moon's owner Michael Schwalbe. Thanks for staying with us! We're glad to hear that you had a positive experience. We pride ourselves on having exactly what you mentioned: friendly staff, inexpensive prices, and clean, quality rooms.Safe travels and we look forward to seeing you again soon!
by A verified traveler
Posted Jun 21, 2023 on Expedia
My tv. Had no volume I could not hear it at all. There is no where to walk dog. But all in all it is a nice place. The woman that works in the office could not be nicer. It was a pleasure dealing with her.
Comment from Hotel Management
Jun 21, 2023 by Michael Schwalbe, Owner, Hotel Management
Hey Frank,Thank you for staying with us and for leaving your review. I couldn't agree more--Natalie is the best in the business! We'll check into that television issue and make sure it's fixed for the next time you drop by. Safe travels!
by A verified traveler
Posted May 21, 2023 on Expedia
The property is the most affordable in the area for quick stays. The rooms are remodeled and clean.
Comment from Hotel Management
May 21, 2023 by Michael Schwalbe, Hotel Management
Hey Tarsha--this is Michael Schwalbe, the owner of the Desert Moon Motel. Thank you so much for trusting us with your stay. I've always aimed to make quality remodeled accommodations accessible for everyone. We don't charge a deposit and we take all forms of payment precisely so anyone can afford to stay in a clean, modern room. We hope you have safe travels, and we look forward to seeing you again next time! Be sure to let me know if there's anything at all that would make your next stay even better.
by A verified traveler
Posted May 8, 2023 on Hotels
Great stay. No issues. Just every time tried to use jetted tube black guck came out.
Comment from Hotel Management
May 8, 2023 by Michael Schwalbe, Hotel Management
Good morning Tiara--this is Michael Schwalbe, the owner of the Desert Moon Motel. Firstly, thank you for staying with us. I am shocked to hear about the tub, and we'll get maintenance on that right away. We've never had a single complaint about the new jetted tubs yet, so I'm very curious to find out what could be causing that problem. Thanks for bringing it to our attention. Should you decide to stay with us again, we'll offer you a 10% discount because of the hassle. Safe travels!
by A verified traveler
Posted May 1, 2023 on Expedia
I ended up staying at another hotel. This place was horrendous and we heard horror stories from locals about staying at this place. Never again.
Comment from Hotel Management
May 1, 2023 by Michael Schwalbe, Hotel Management
Good afternoon--this is the owner of the Desert Moon Motel, Michael Schwalbe. I'm sorry to hear you had a negative experience at the motel. Could you provide specifics about the issues you encountered? Did you give us the opportunity to fix them for you?We are under new ownership, so horror stories you've heard are from prior management. Most locals love us--we're the highest-quality motel on East Fremont. I take customer service and guest safety extremely seriously, and I look forward to hearing from you about what went wrong during your stay.
by A verified traveler
Posted Apr 25, 2023 on Expedia
Great Staff.
Comment from Hotel Management
Apr 26, 2023 by Michael Schwalbe, Hotel Management
Hey Tarsha--this is Michael Schwalbe, the owner of the Desert Moon Motel. Thank you so much for staying with us. You have lots of options in Vegas, and we appreciate that you chose the Desert Moon. I agree that our staff are great! We have the most customer-focused team on Fremont St. If there's anything we can do to make your next stay with us even better, please don't hesitate to reach out to me personally to let me know. Safe travels!
by A verified traveler
Posted Apr 20, 2023 on Expedia
Staff handles business.
Comment from Hotel Management
Apr 21, 2023 by Michael Schwalbe, Hotel Management
Hey Tarsha--this is the Desert Moon Motel's owner, Michael Schwalbe. I couldn't agree more! Natalie, Marcus, and Simon have the place running like a well-oiled machine, and they care deeply about our guests. I'm so pleased to hear of your good experience. Thank you for trusting us with your stay, and we look forward to seeing you again soon!
by A verified traveler
Posted Apr 2, 2023 on Hotels
Comment from Hotel Management
Apr 3, 2023 by Michael Schwalbe, Owner, Hotel Management
Hey Pamela, this is Michael Schwalbe, the owner of the Desert Moon Motel. We are so grateful that you decided to trust us with your stay while you were visiting Las Vegas. If there's anything we can do to improve your visit for next time, please drop me a line directly. Safe travels and have a great week!