Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
Not good
by A verified traveler
Posted Apr 18, 2024 on Expedia
by A verified traveler
Posted Apr 16, 2024 on Expedia
That need to have coffee in the room or the lobby at least.
Comment from Hotel Management
Apr 17, 2024 by Lewil Reynoso - Operations Manager, Hotel Management
Dear Pete,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the availability of coffee during your stay. We do offer complimentary coffee in the lobby from 7-10 am, and guests can also request coffee machines for their rooms. Your input is valuable to us, and we appreciate the opportunity to improve our services. We hope to welcome you back in the future for an enhanced experience.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Excellent location. Friendly staff that go the extra mile. Clean and comfortable rooms. Good value.
Comment from Hotel Management
Apr 18, 2024 by Lewil Reynoso - Operations Manager, Hotel Management
Dear Dalton,Thank you so much for your fantastic review! We're delighted that you had such a positive experience during your stay at Hotel AKA Boston Common. Our team takes great pride in delivering excellent service, ensuring our guests feel welcome and comfortable throughout their visit. We're glad you appreciated our central location, friendly staff, clean and cozy rooms, and the overall value we strive to offer. It would be our pleasure to have you stay with us again in the future!
by A verified traveler
Posted Apr 16, 2024 on Expedia
This is a very nice hotel right on the edge of Boston Common. You can easily walk to many of Boston’s tourist attractions from here. It is near perfect if you’re running the Boston Marathon. 10 minute walk for busses to the start. 20 min walk from finish line.
Comment from Hotel Management
Apr 16, 2024 by Kianna, Hotel Management
Dear Michael,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Great last minute stay. Staff were beyond accommodating. The valet team was equally as nice. Would definitely stay here or another Aka property.
Comment from Hotel Management
Apr 15, 2024 by Kianna, Hotel Management
Dear Stefanie,Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager
by A verified traveler
Posted Apr 10, 2024 on Expedia
The room was loud, we could hear every conversation in the hallway and every time the elevator chimed. Other then that the room was great.
Comment from Hotel Management
Apr 12, 2024 by Kianna, Hotel Management
Good evening Gretchen.Thank you for sharing your experience at Hotel AKA Boston Common. I am very pleased to see that you enjoyed your stay with us. We appreciate you providing feedback and look forward to an opportunity to welcome you back in the future.Yours in service,Kianna GonzalesFront Office Manager
by A verified traveler
Posted Apr 1, 2024 on Expedia
One of the worst stay I had in my life.
From the ongoing renovation in the lobby (6:30am jackhammer drilling daily), to the absolute rudeness of the front office staff to the 30min wait for the valet (every time one wants the car) , and the terrible bed. Oh, and the bell car can not be brought up to the valet area - due the renovation.
One therefore needs to carry their bags on the street - in the rain
Comment from Hotel Management
Apr 2, 2024 by Lewil Reynoso - Operations Manager, Hotel Management
Dear Sebastien,We are sincerely sorry to hear about your disappointing experience at our hotel. We apologize for the inconvenience caused by the ongoing renovations in the lobby and any rudeness encountered from our staff. Your feedback is valuable to us, and we will take immediate action to address these issues to ensure a better stay for our future guests.We hope you will give us another opportunity in the future to provide you with a better and enhanced experience.Thank you for bringing these concerns to our attention.
by A verified traveler
Posted Apr 1, 2024 on Expedia
Comment from Hotel Management
Apr 2, 2024 by Lewil Reynoso - Operations Manager, Hotel Management
Dear Danielle,Thank you for taking the time to leave a stellar 5/5 review for Hotel AKA Boston Common. Your feedback is greatly appreciated and serves as a testament to our commitment to excellence in hospitality. We look forward to hosting you again in the future.
by A verified traveler
Posted Mar 30, 2024 on Expedia
The property was under construction, and they make you pay $65 for parking even if you are staying at the hotel. Then they tell you if you want to use your vehicle you have to give them 15-20min to go get it. Each time you get it, you are charged $65. Water pressure was sputtering and the bathtubs drain didn't work.
Comment from Hotel Management
Mar 31, 2024 by Lewil Reynoso - Operations Manager, Hotel Management
Dear Patrick,Thank you for your detailed review of your recent stay at Hotel AKA Boston Common. We apologize for any inconvenience caused by our valet parking service. Please note that the 65 charge is for overnight parking with in/out privileges. We understand the importance of prompt car retrieval and are working to ensure our valet team minimizes wait times.Additionally, we are sorry to hear about the water pressure issues in your room and the bathtub drain problem. Our maintenance team has been informed and will address these concerns promptly. Your feedback helps us improve, and we hope to provide you with a more seamless and enjoyable experience on your next visit.