Downtown Azusa Vacation Packages for 2026

Bed bug bites

The hotel looks amazing and is in a great location, the rooms are tidy and appear well kept but the beds are a little small especially for America. The air conditioner appears to small for the room and at times struggled to cool. The Staff are very hot and miss some can be helpful but the majority are obnoxious, short, condesending and very dismissive of any questions, strongly got the impression they don't like people who book on third party sites.

We stayed at The Level for one week, and unfortunately, our experience was disappointing from the moment we arrived. When we entered our room, there was a dead bug on the living room floor, the TV was already turned on, and there was debris around the toilet. I immediately brought these issues to the attention of the front desk. I was told that the hotel had made a mistake and assigned us the wrong room. Rather than simply correcting the issue, I was asked to pay an additional fee to upgrade to another room. Unfortunately, the replacement room had its own issue—the ice maker did not work for the entire week of our stay. Overall, the condition of the initial room, the handling of the situation by the front desk, and the unresolved issue with the ice maker made our stay far less enjoyable than expected.