Ratings based on 2,456 Verified Reviews

4.7 out of 5
85% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
AARP Travel Center Verified Reviews
5 out of 5
by A verified traveler

Posted Mar 27, 2020 on Expedia
The fairmont exceeded our expectations. We came to Austin for a short weekend trip and the fairmont made us feel more than welcome. Cleanliness and hospitality 10/10
Comment from Hotel Management
Mar 29, 2020 by Eglantine Plumerand - Guest Experience Director, Hotel Management
Sometimes the most complimentary reviews are the most concise, and we sincerely thank you for taking the time to post such great thoughts about your recent stay with us at the Fairmont Austin! Reading your statement " The fairmont exceeded our expectations' is so rewarding for our entire team. We are grateful to receive this perfect rating and we look forward to welcoming you back soon. Kindest Regards, Eglantine Plumerand Guest Experience Director
5 out of 5
by A verified traveler from Lubbock

Posted Mar 25, 2020 on Expedia
Because of the covid 19 , I wanted a place clean with good services and it was perfect. I stayed here before and the Pool and gym are great but of course didn’t use it this time. Hopefully next time when the virus is under control I will be able to enjoy it.
Comment from Hotel Management
Mar 29, 2020 by Eglantine Plumerand Guest Experience Director, Hotel Management
Thank you so much for your loyalty and for choosing the Fairmont when your travel takes you to Austin. Receiving you compliments during such a challenging time is very rewarding for our team.We thank you for this wonderful review and for your support. We already look forward to welcoming you back soon among us. Kindest Regards, Eglantine Plumerand Guest Experience Director
5 out of 5
by A verified traveler from Florida

Posted Mar 21, 2020 on Expedia
Our stay here was amazing. The staff was very courteous and they even left us cookies and a thank you card! I rate the hotel a 10 on cleanliness!!! It was very clean and the beds were sa o comfy! Definitely will return!
Comment from Hotel Management
Mar 24, 2020 by Eglantine Plumerand - Guest Experience Director, Hotel Management
First of all we would like to thank you for choosing Fairmont for your recent stay in Austin. It is so rewarding to read your statement " Our stay here was amazing". We are thrilled that you had a pleasant time with us. We look forward to welcoming you back soon to the Fairmont Austin. Kindest Regards, Eglantine Plumerand Guest Experience Director
5 out of 5
by A verified traveler from New Hampshire

Posted Mar 17, 2020 on Expedia
Beautiful view from the 7th floor pool. Great service and rooms were really nice/comfy and clean.
Comment from Hotel Management
Mar 17, 2020 by Alessandra Armas, Hotel Management
Good afternoon, Thank you for the compliments on the great service from our team! We are pleased to see you enjoyed your stay at Fairmont Austin! We look forward to welcoming you back soon! Best, Alessandra Armas Guest Experience Manager
5 out of 5
by A verified traveler

Posted Mar 15, 2020 on Expedia
Enjoyed every aspect of this Hotel. Extended my stay
Comment from Hotel Management
Mar 17, 2020 by Alessandra Armas, Hotel Management
Good afternoon, We are thrilled to read you enjoyed your stay at Fairmont Austin! We look forward to welcoming you back for a longer stay! Best, Alessandra Armas Guest Experience Manager
5 out of 5
by A verified traveler

Posted Mar 15, 2020 on Expedia
Great stay! Beautiful hotel and wonderful coffee shop
Comment from Hotel Management
Mar 17, 2020 by Alessandra Armas, Hotel Management
Good afternoon, We are thrilled to read you had a great stay at Fairmont Austin and were able to enjoy our wonderful coffee shop, Good Things! We look forward to welcoming you back soon! Best, Alessandra Armas Guest Experience Manager
5 out of 5
by A verified traveler

Posted Mar 14, 2020 on Expedia
This is an awesome hotel with awesome employees and awesome location. The only drawback is the exorbitant cost of parking onsite.
Comment from Hotel Management
Mar 17, 2020 by Alessandra Armas, Hotel Management
Good afternoon, Thank you for taking the time to share your feedback on your recent stay at Fairmont Austin. We appreciate the compliments on the exceptional service from our team! We look forward to welcoming you back soon! Best, Alessandra Armas Guest Experience Manager
5 out of 5
by A verified traveler

Posted Mar 13, 2020 on Expedia
Beautiful property, loved the Rules & Regs bar which offered a great view of the City.
Comment from Hotel Management
Mar 17, 2020 by Alessandra Armas, Hotel Management
Good afternoon, Thank you for sharing your wonderful feedback on your recent stay at Fairmont Austin! We are thrilled to hear you enjoyed Rules & Regs and the amazing view of downtown Austin! We look forward to welcoming you back for another wonderful visit! Best, Alessandra Armas Guest Experience Manager
5 out of 5
by A verified traveler

Posted Mar 12, 2020 on Expedia
Comment from Hotel Management
Mar 17, 2020 by Alessandra Armas, Hotel Management
Good afternoon, Thank you for the perfect rating on your recent stay at Fairmont Austin! We look forward to welcoming you back soon! Best, Alessandra Armas Guest Experience Manager
5 out of 5
by A verified traveler

Posted Mar 11, 2020 on Expedia
Beautiful hotel. Excellent staff. Would definitely stay again.
Comment from Hotel Management
Mar 17, 2020 by Alessandra Armas, Hotel Management
Good afternoon, Thank you for the perfect rating on your recent stay at Fairmont Austin! We appreciate the compliments on the excellent service from our team! We look forward to your next visit! Best, Alessandra Armas Guest Experience Manager