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The Empress Hotel

4.0 star property
Fun on the beach, near Palace Casino

Choose dates to view prices

Photo gallery for The Empress Hotel

Interior
Classic Twin Room | 1 bedroom, desk, blackout drapes, iron/ironing board
Reception
Front of property
Beach/ocean view
The Empress Hotel in central Douglas offers a hearty breakfast buffet and oceanfront dining. Enjoy dry cleaning service, a peaceful garden, and nearby Palace Casino and Gaiety Theatre. Free WiFi, luggage storage, and attentive staff ensure a comfortable stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Check availability for these dates

Tonight

Sep 27 - Sep 28
Check availability for tonight Sep 27 - Sep 28

Tomorrow

Sep 28 - Sep 29
Check availability for tomorrow Sep 28 - Sep 29
Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Rainfall showerhead
Coffee/tea maker
Electric kettle
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
  • 49 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
  • 35 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Double or Twin Room

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Single Room, 1 Twin Bed

Classic Single Room, 1 Twin Bed | Property amenity

Classic Single Room, 1 Twin Bed

8.0 out of 10
Very good
(12 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Triple Room

Family Triple Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Family Triple Room

7.6 out of 10
Good
(4 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Double Room, Sea View

8.8 out of 10
Excellent
(16 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Twin Room

7.6 out of 10
Good
(5 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Double Room

8.0 out of 10
Very good
(21 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Douglas, The Empress Hotel is in the city center and on the beach. Laxey Wheel and Cathedral Isle Of Man are notable landmarks, and the area's natural beauty can be seen at Douglas Beach and Onchan Pleasure Park. Looking to enjoy an event or a game while in town? See what's going on at National Sports Centre.
Visit our Douglas travel guideOpens in a new window
Map
Central Promenade, Douglas, England, IM2 4RA

What's nearby

  • Douglas Beach - 2 min walk - 0.1 miles
  • Palace Casino - 4 min walk - 0.3 miles
  • Gaiety Theatre - 7 min walk - 0.4 miles
  • Manx Museum - 13 min walk - 0.7 miles
  • Tynwald - 13 min walk - 0.7 miles

Getting around

  • Douglas Ferry Station - 17 min walk
  • Snaefell Mountain Railway Laxey Station - 18 min drive
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Frank Matcham’s - ‬6 min walk
  • ‪Sam Webbs - ‬7 min walk
  • ‪Cafe Villa - ‬6 min walk
  • ‪Marmaris - ‬3 min walk
  • ‪Best Kebab - ‬9 min walk

About this property

The Empress Hotel

Upscale hotel near Douglas Beach
Located close to Palace Casino and Gaiety Theatre, The Empress Hotel provides a free breakfast buffet, a garden, and dry cleaning/laundry services. With amenities like a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. The on-site restaurant, The Brasserie Restaurant, serves dinner. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also enjoy the following perks during your stay:
  • Meeting rooms, a vending machine, and a TV in the lobby
  • A ballroom, luggage storage, and a front-desk safe
  • A 24-hour front desk, wedding services, and smoke-free premises
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 104 rooms offer amenities such as free WiFi. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/closets, electric kettles, and heating

Similar properties

Exterior

The Claremont

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
8.8 out of 10, Excellent, 375 reviews
The Claremont

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Is The Empress Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Empress Hotel?

There is free parking nearby.

What time is check-in at The Empress Hotel?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at The Empress Hotel?

Check-out is at 11 AM.

Where is The Empress Hotel located?

Located in Douglas, this beachfront hotel is in the city center and within a 10-minute walk of Douglas Beach, Palace Casino, and Gaiety Theatre. Manx Museum and Onchan Pleasure Park are also within 1 mi (2 km). Douglas Ferry Station is 17 minutes by foot.

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Reviews

The Empress Hotel Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.2

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 341 out of 843 reviews
Rating 8 - Good. 360 out of 843 reviews
Rating 6 - Okay. 93 out of 843 reviews
Rating 4 - Poor. 28 out of 843 reviews
Rating 2 - Terrible. 21 out of 843 reviews

Reviews

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and efficient staff
Stayed 7 nights in Sep 2025

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was adequate although the set out initially was confusing. Everything was fresh .. nice location
Stayed 4 nights in Sep 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with a beautiful vista ideal location for the motorcycle racing nice friendly staff good all around experience
Stayed 3 nights in Aug 2025

8/10 Good

Leigh

Liked: Property conditions & facilities
Ideally situated midway along the prom. Maybe just a little too far from town for those unable to walk very far but iseal for us and just by bus stops and the horse drawn tram stop. Breakfast selection was excellent and a few nice choices for evening meals too
Stayed 3 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay here. The restaurant was top class food. We also ate in the piano bar and that was excellent too. Staff were very polite and helpful. Room was kept clean daily and the Breakfast was really good. Plenty to choose from nothing was to much trouble.
Stayed 4 nights in Aug 2025

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the seafront
Stayed 4 nights in Jul 2025

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had everything we needed but was at the end of a corridor with no lift access. A person with mobility issues would struggle to get to the room using stairs only. Breakfast was good lots of options and plenty of food on offer.
Stayed 3 nights in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
The food was excellent and the staff were always on hand to help. A well run hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

Margaret

Liked: Amenities
Very very good they go all out to make sure you’re stay goes with no problems food and staff excellent restaurants good food and good service rooms great would recommend to anyone
Stayed 5 nights in Jun 2025

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice sea view rooms

Nice hotel on Douglas bay , lovely breakfast buffet with quality produce, nice evening food , perhaps a bit more entertainment at night other than pianist but overall good experience
Stayed 5 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with two different eating areas. It's in the Central Promenade area of Douglas, with views over the bay.
Stayed 4 nights in Jun 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good for walking breakfast was good staff good
Stayed 4 nights in Jun 2025

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel in Douglas

Great Hotel. Absolutely wonderful staff. Great breakfast and really nice surroundings.
Stayed 1 night in Apr 2025

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, room comfort

A happy family holiday

Excellent welcoming neat friendly excellent breakfast with an option if porridge and Manx Kippers great location on the front good sized bedrooms welcoming bar/restaurenr
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel.

Very good standard comfortable hotel in heart of Central Promenade. Attentive staff in all parts.
Stayed 3 nights in Jun 2025

8/10 Good

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely hotel. Really friendly staff and nice breakfast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay! Good location on the beach in walking distance of restaurants and relatively easy to park on the street. Friendly staff, and great food at the restaurant. Breakfast was solid too with the option of kippers to go with a full-English-type spread. Would recommend!
Stayed 3 nights in May 2025

8/10 Good

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room
Stayed 3 nights in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easily accessible from the port - about a 15 min walk, as well as to the horse and electric trains. The location was very nice. Breakfast was good and water pressure in the shower was excellent.
Stayed 1 night in Apr 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambience , decor and location. Nice stay, would visit again.
Stayed 2 nights in Feb 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine
Stayed 3 nights in May 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service
Nice tidy hotel on the waterfront.
Stayed 1 night in Feb 2025

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