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The Empress Hotel

4.0 star property
Fun on the beach, near Palace Casino

Choose dates to view prices

The Empress Hotel in central Douglas offers a hearty breakfast buffet and oceanfront dining. Enjoy dry cleaning service, a peaceful garden, and nearby Palace Casino and Gaiety Theatre. Free WiFi, luggage storage, and attentive staff ensure a comfortable stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Double Room

8.0 out of 10
Very good
(21 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Double Room, Sea View

8.8 out of 10
Excellent
(16 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room, 1 Twin Bed

Classic Single Room, 1 Twin Bed | Property amenity

Classic Single Room, 1 Twin Bed

8.0 out of 10
Very good
(12 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Twin Room

7.6 out of 10
Good
(5 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Family Triple Room

7.6 out of 10
Good
(4 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
  • 35 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | 1 bedroom, desk, blackout drapes, iron/ironing board

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Heating
LED TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Electric kettle
  • 49 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

1 bedroom, desk, blackout drapes, iron/ironing board

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Classic Double or Twin Room

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4RA

What's nearby

  • Douglas Beach - 2 min walk - 0.1 miles
  • Palace Casino - 4 min walk - 0.3 miles
  • Gaiety Theatre - 7 min walk - 0.4 miles
  • Manx Museum - 13 min walk - 0.7 miles
  • National Sports Centre - 3 min drive - 1.7 miles

Getting around

  • Douglas Ferry Station - 17 min walk
  • Snaefell Mountain Railway Laxey Station - 18 min drive
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Frank Matcham’s - ‬6 min walk
  • ‪Sam Webbs - ‬7 min walk
  • ‪Marmaris - ‬3 min walk
  • ‪Cafe Villa - ‬6 min walk
  • ‪Best Kebab - ‬9 min walk

About this property

The Empress Hotel

Upscale hotel near Douglas Beach
Located close to Palace Casino and Gaiety Theatre, The Empress Hotel provides a free breakfast buffet, a garden, and dry cleaning/laundry services. With amenities like a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. The on-site restaurant, The Brasserie Restaurant, serves dinner. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also enjoy the following perks during your stay:
  • A banquet hall, luggage storage, and smoke-free premises
  • An elevator, a vending machine, and a 24-hour front desk
  • Wedding services, a front-desk safe, and a ballroom
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 104 rooms offer amenities such as free WiFi. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/closets, electric kettles, and heating

Similar properties

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Best Western Palace Hotel & Casino
  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
7.4 out of 10, Good, 923 reviews
Best Western Palace Hotel & Casino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Is The Empress Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

There is free parking nearby.

What time is check-in at The Empress Hotel?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at The Empress Hotel?

Check-out is at 11 AM.

Where is The Empress Hotel located?

Located in Douglas, this beachfront hotel is in the city center and within a 10-minute walk of Douglas Beach, Palace Casino, and Gaiety Theatre. Manx Museum and Onchan Pleasure Park are also within 1 mi (2 km). Douglas Ferry Station is 17 minutes by foot.

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Reviews

The Empress Hotel Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.2

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 342 out of 846 reviews
Rating 8 - Good. 361 out of 846 reviews
Rating 6 - Okay. 94 out of 846 reviews
Rating 4 - Poor. 28 out of 846 reviews
Rating 2 - Terrible. 21 out of 846 reviews

Reviews

8/10 Good

John

Liked: Cleanliness
Room was spotless and very friendly staff
Stayed 1 night in Nov 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were excellent
Stayed 1 night in Jul 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with a beautiful vista ideal location for the motorcycle racing nice friendly staff good all around experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay here. The restaurant was top class food. We also ate in the piano bar and that was excellent too. Staff were very polite and helpful. Room was kept clean daily and the Breakfast was really good. Plenty to choose from nothing was to much trouble.
Stayed 4 nights in Aug 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Manx Opulent
Stayed 2 nights in Aug 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambience , decor and location. Nice stay, would visit again.
Stayed 2 nights in Feb 2025

8/10 Good

KEITH

Liked: Cleanliness, staff & service

Great Breakfast

Room was fine although a bit small and had a view of a wall. Breakfast was excellent and really well organised. Probably the most efficient hotel buffet breakfast experience that I have ever had.
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Pleasant hotel on Douglas sea front Parking across on the main road with an island parking disc
Stayed 2 nights in Mar 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, highly recommend!
Stayed 3 nights in Jun 2023

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Great location Spacious room. Ocean view Great stay
Stayed 2 nights in Sep 2024

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Sep 2025

10/10 Excellent

Coryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, well maintained hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Had a lovely stay at the Empress. Staff very friendly and good at their job. The food was excellent. Very relaxing enjoyable stay. Would stay again.
Stayed 6 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, comfortable hotel with excellent sea views. Ideally located just a few minutes’ walk from the town centre.
Stayed 1 night in Nov 2022

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay, especially getting the chance to listen to an inCREDible piano player, named Phil, on two different nights.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mr R T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ideal for a night with open sea views.
Stayed 1 night in May 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Well located on the promenade. Small room but clean. Good breakfast buffet. Friendly staff.
Stayed 2 nights in Sep 2024

8/10 Good

Ian Harry

Liked: Cleanliness, staff & service, property conditions & facilities
On the seafront and staff very helpful
Stayed 4 nights in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location along the promenade and close to the city centre. The hotel has very warm and friendly staff that make one very welcome upon check-in and throughout ones stay . It's a great location to base oneself while on the Isle of Man .
Stayed 4 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hoteo
Stayed 10 nights in Oct 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
The piano player was amazing. Made our evening fantastic. Lovely clean hotel look forward to going again. Would book without any hesitation.
Stayed 1 night in Aug 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and safe parking for my motorbike. Great breakfast. Beach view although weather wasn’t good during my stay n
Stayed 3 nights in Aug 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely decorated bedroom clean comfortable and quiet.
Stayed 1 night in Jul 2022

8/10 Good

HENRY

Liked: Cleanliness, property conditions & facilities
Value for money
Stayed 3 nights in Jan 2025

4/10 Poor

Chistine

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Too warm, too uncomfortable

Room was excessively warm with no air condition. Blankets were far too thick. Required having windows open - and loads of noise outside on the street from crowds of people outside being heard when trying to sleep. Bed was hard and difficult to relax in. Just an overall challenge to sleep / enjoy.
Stayed 3 nights in Jul 2025

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