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Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with indoor pool

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Photo gallery for Best Western Palace Hotel & Casino

On the beach
Lobby
Indoor pool, sun loungers
Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Bar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed - double
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.1 miles
  • Palace Casino - 1 min walk - 0.1 miles
  • Gaiety Theatre - 13 min walk - 0.7 miles
  • Tynwald - 19 min walk - 1.0 mile
  • Manx Museum - 19 min walk - 1.0 mile

Getting around

  • Douglas Ferry Station - 7 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪The Woodbourne - ‬20 min walk
  • ‪Terrace Chippy & Diner - ‬20 min walk
  • ‪Victoria Grill - ‬3 min drive
  • ‪Sam Webbs - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Upscale hotel by the sea
Take advantage of a casino, dry cleaning/laundry services, and a bar at Best Western Palace Hotel & Casino. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and ocean views. In addition to a health club and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
  • ATM/banking services, free newspapers, and meeting rooms
  • Luggage storage, a front-desk safe, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 133 rooms feature comforts such as 24-hour room service, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LED TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

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Frequently asked questions

Does Best Western Palace Hotel & Casino have a pool?

Yes, this property has an indoor pool.

Is Best Western Palace Hotel & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Palace Hotel & Casino?

Self parking is available for GBP 4 per day.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Palace Hotel & Casino?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Palace Hotel & Casino located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Onchan Pleasure Park and Summerhill Glen are also within 1 mi (2 km). Douglas Ferry Station is 22 minutes by foot.

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Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 183 out of 875 reviews
Rating 8 - Good. 348 out of 875 reviews
Rating 6 - Okay. 230 out of 875 reviews
Rating 4 - Poor. 81 out of 875 reviews
Rating 2 - Terrible. 33 out of 875 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole experience staff were brilliant all of them
Stayed 3 nights in Apr 2025

6/10 Okay

Tony

Liked: Cleanliness, staff & service
Typical best western hotel, run down in lots of areas, threadbare corridor carpets etc but the room was clean and the bed was comfortable. Expensive for what it is but adequate for a night or two! Has its own parking behind the hotel which is useful for parking motorbikes etc from plain view.
Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
The building is now very tired and would benefit from a complete refurbishment. It would probably be better to demolish it and start again. The staff were very cheerful and then rooms very clean. The breakfasts were very good.
Stayed 7 nights in Apr 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Liked: Staff & service, room comfort
Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 2 nights in Nov 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located
Stayed 1 night in Oct 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that this hotel was a walkable distance from a handful of things to do, like shopping and the Manx museum. I also appreciated that they had a well kept pool and on the facilities.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Stayed 3 nights in Nov 2024

4/10 Poor

Michael Charles

Disliked: Cleanliness
most staff were good and friendly receptionist was not helpful at all whole interior was tired carpets badly worn in places 2 phones in room only one worked on trying no one answered anyway neither of them worked in emergency they would have been useless bed linen and replenishment of tea/ coffee every third day was an inconvenience
Stayed 3 nights in Mar 2025

10/10 Excellent

Fintan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with great sea views
Stayed 4 nights in Jun 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, room comfort

Weekend trip

Had a great stay,great location, clean and great staff ,our only criticism is the hotel is dated,beds uncomfortable, rooms to warm but would definitely return Forgot to mention pool and spa was great
Stayed 3 nights in Oct 2024

8/10 Good

Roisin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.
Stayed 4 nights in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!
Stayed 3 nights in Mar 2024

8/10 Good

Josephine

Liked: Cleanliness, staff & service
The hotel was clean, the staff were polite and professional. The pool was very small but clean
Stayed 3 nights in Sep 2024

8/10 Good

Calum

Liked: Cleanliness, staff & service, room comfort

Nice enough

Nice enough hotel but dated round the edges Wifi in need of an upgrade too
Stayed 2 nights in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Food was very poor
Stayed 2 nights in Jan 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Douglas

Had a great time at this best western , rooms very clean but a little tired, great breakfast , friendly staff love the new lookys bar. Overall a great place to stay ,will definitely return.
Stayed 4 nights in Jun 2024

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Friendly check in and staff
Stayed 1 night in Jun 2024

8/10 Good

Arkan

Liked: Cleanliness, staff & service
Very nice and convenience hotel , very friendly staff, really happy with this hotel 😎
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Nice place in a nice country.