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Serena Palace Hotel

3.0 star property
Beaux Arts hotel with free parking connected to the convention center in Douala

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Photo gallery for Serena Palace Hotel

Exterior
Fitness facility
Bathtub, towels
In-room safe, individually furnished, desk, blackout drapes
In-room safe, individually furnished, desk, blackout drapes

Reviews

4.0 out of 10

Popular amenities

  • Bar
  • Spa
  • Free airport shuttle
  • Gym
  • Parking available
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

Suite

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Air conditioning
HDTV
Blackout drapes/curtains
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Senior Room

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Air conditioning
HDTV
Blackout drapes/curtains
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

Highlights

Yard
Balcony
Soundproofed
Individually furnished
Air conditioning
HDTV
Blackout drapes/curtains
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Boulevard de la Republique, Douala, 4330

What's nearby

  • Eko Market - 16 min walk - 0.9 miles
  • La Nouvelle Liberte - 16 min walk - 0.9 miles
  • Cathedral of Saints Peter and Paul - 2 min drive - 1.3 miles
  • Port of Douala - 4 min drive - 2.5 miles
  • Douala Grand Mall - 6 min drive - 3.5 miles

Getting around

  • Douala (DLA-Douala Intl.) - 34 min drive

Restaurants

  • ‪La Reine - ‬13 min walk
  • ‪La Kora Restaurant - ‬8 min walk
  • ‪Mc Burger - ‬18 min walk
  • ‪La Fourchette - ‬14 min walk
  • ‪Café De France - ‬13 min walk

About this property

Serena Palace Hotel

Hotel located in Akwa II
At Serena Palace Hotel, you can look forward to a free roundtrip airport shuttle, a terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Outdoor pool access nearby
  • Free self parking, plus extended parking (surcharge)
  • Buffet breakfast (surcharge), an area shuttle, and access to a nearby health club
  • Multilingual staff, an elevator, and a gift shop
Room features
All 73 individually furnished rooms boast perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bathtubs
  • HDTVs with cable channels
  • Private yards, daily housekeeping, and desks

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour free roundtrip airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 5:30 AM to 9:00 AM for a fee: USD 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Beaux Arts architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.14 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 14 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Frequently asked questions

Does Serena Palace Hotel have a pool?

Yes, this property has outdoor pool access.

Is Serena Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serena Palace Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Serena Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Serena Palace Hotel?

Check-out is at noon.

Does Serena Palace Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Serena Palace Hotel located?

Located in Akwa II, this hotel is within 1 mi (2 km) of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Stade de la Reunification are also within 2 mi (3 km).

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Serena Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 2 out of 4 reviews

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience for the second time in a role

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
This review was submitted before 2018 and has not been verified.

8/10 Good

Chris, Godmanchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Douala

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not recommended

Not a nice hotel at all, very noisy room with a hard bed.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

High price, poor quality

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.