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Mercure Hotel Hagen

4.0 star property
Hotel with a full-service spa, steps from Stadthalle Hagen

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Photo gallery for Mercure Hotel Hagen

Exterior
Exterior
Reception
Restaurant
Hypo-allergenic bedding, down comforters, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room, 2 Twin Beds

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Twin Room, 2 Twin Beds

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Superior Room, 1 Double Bed

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Sofa bed
Down duvet
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Superior Room, 1 Double Bed with Sofa bed

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Sofa bed
Down duvet
Private bathroom
  • 18 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 Double Bed

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 Twin Bed

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
Wasserloses Tal 4, Hagen, NW, 58093

What's nearby

  • Stadthalle Hagen - 1 min walk - 0.1 miles
  • Osthaus Museum Hagen - 12 min walk - 0.7 miles
  • FernUniversität in Hagen - 5 min drive - 1.9 miles
  • Hagen Westphalian Open-Air Museum - 5 min drive - 1.7 miles
  • Hohenlimburg Castle - 11 min drive - 5.5 miles

Getting around

  • Hagen-Wehringhausen S-Bahn - 4 min drive
  • Hagen-Oberhagen Station - 9 min walk
  • Düsseldorf Intl. Airport (DUS) - 64 min drive

Restaurants

  • ‪Alexandros Grill - ‬7 min walk
  • ‪Ristorante La Conchiglia - ‬7 min walk
  • ‪Vapiano - ‬11 min walk
  • ‪Restaurant Namaste - ‬9 min walk
  • ‪Crocodile - ‬10 min walk

About this property

Mercure Hotel Hagen

Upscale hotel near Stadthalle Hagen
Located close to Elbershallen and Osthaus Museum Hagen, Mercure Hotel Hagen provides a terrace, a garden, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Multilingual staff, meeting rooms, and a front-desk safe
  • Smoke-free premises, free newspapers, and a 24-hour front desk
Room features
All 146 rooms offer comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 8 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Thai massages
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Self parking fee: EUR 8 per night (in/out privileges)
  • Pet fee: EUR 10.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Hagen Mercure Hotel
Mercure Hagen
Mercure Hotel Hagen
Mercure Hotel Hagen Hotel
Mercure Hotel Hagen Hagen
Mercure Hotel Hagen Hotel Hagen

Frequently asked questions

Is Mercure Hotel Hagen pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Hotel Hagen?

Self parking is available for EUR 8 per night. Limited spots are available.

What time is check-in at Mercure Hotel Hagen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Hotel Hagen?

Check-out is at noon.

Where is Mercure Hotel Hagen located?

Located in Emst, this spa hotel is within a 5-minute walk of Stadthalle Hagen and Elbershallen. Osthaus Museum Hagen and Theater Hagen are also within 1 mi (2 km). Hagen-Oberhagen Station is 9 minutes by foot and Hagen Central Station is 25 minutes.

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Mercure Hotel Hagen Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 210 out of 612 reviews
Rating 8 - Good. 295 out of 612 reviews
Rating 6 - Okay. 73 out of 612 reviews
Rating 4 - Poor. 24 out of 612 reviews
Rating 2 - Terrible. 10 out of 612 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bjorn

Liked: Staff & service, property conditions & facilities
All great
Stayed 1 night in May 2025

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Very comfortable room and great service. Fab breakfast
Stayed 1 night in Aug 2024

10/10 Excellent

Tuba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay! Thanks!
Stayed 3 nights in Dec 2024

10/10 Excellent

Souheil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This auto it’s very amazing and it’s very clean the staff in this hotel it’s very professional very good service and there was amazing their rooms it’s very clean and big and the restrooms. It’s also bigs and very clean. Everything has a new in this hotel.
Stayed 2 nights in Nov 2024

6/10 Okay

Dieter

Liked: Cleanliness, staff & service
Unfortunately our small room was unbearably hot and facing a very busy and noisy street. Our stay in previous years was more pleasant.
Stayed 2 nights in Jun 2023

6/10 Okay

Friedhelm

Disliked: Cleanliness
Never stay again in this Mercure
Stayed 1 night in Jan 2024

6/10 Okay

Solvej

Liked: Cleanliness, staff & service, property conditions & facilities
The room was so so so warm! No aircon, which we didn't notice during booking. 4 people in a small room on a warm summer night, was almost too much. Also the extra bed (for the kids - 8 and 10 years old), was very hard and uncomfortable. Otherwise the hotel was at a very nice location, close to a cool area with a lot of dining options. The hotel was clean and nice and the breakfast was good.
Stayed 1 night in Jul 2024

4/10 Poor

Bledar

Disliked: Cleanliness, staff & service, amenities
I was charged extra fee of 8 euros per night despite off been a customer
Stayed 2 nights in Jun 2024

10/10 Excellent

Fernando P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing top complain

Everything was fine
Stayed 2 nights in Apr 2023

10/10 Excellent

Petra, Surrey

Liked: Cleanliness, staff & service
The hotel is in a nice part of the city. I enjoyed the choice of breakfast items and eating outside on the terrace. The hotel was clean. The staff were friendly. There are renovations going on but not disruptive, noise wise. Just a little grumble about the foam chip pillow. The hotel was in walking distance of the downtown shopping area. There are also a choice of 3 buses from a stop just outside of the hotel. All 3 buses go to the main train station.
Stayed 5 nights in Jul 2022

2/10 Terrible

Sutharsan

Disliked: Staff & service, amenities, property conditions & facilities
This is a 4 Star hotel in Germany, but there are no Air condition in the rooms! We were 16 people and were very disappointed about this on a 4 Star hotel in Germany! Plus, since there are no Air condition in the room, we end up opening the windows and there were lots of noise from outside till 3AM in the morning due to people partying outside! This is very frustrating to see this in Germany! People are smoking right on the main entrance and don’t care that there are people walking into the hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Sehr freundliches Personal, gute Ausstattung, insgesamt waren wir rundum zufrieden
Stayed 1 night in Jun 2025

10/10 Excellent

Bettina

Liked: Cleanliness, amenities, property conditions & facilities
Einmalige Location als Hotel in den Felsen. Zimmer sehr sauber, Frühstücksangebot erfreulich vielseitig und die Mitarbeiter vom Empfang bis zum Roomservice ausgesprochen freundlich. Hier komme ich sehr gern wieder hin.
Eingang vom Parkplatz aus
Treppenhaus im Eingangsbereich innen
Stayed 1 night in May 2025

8/10 Good

Philipp

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich bin mit diesem Hotel sehr zufrieden. Alles sauber, nettes Personal und eine gute Auswahl beim Frühstück. Gute Restaurants sind fußläufig ebenfalls erreichbar. Ich kann es wirklich empfehlen.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gerd

Liked: Cleanliness, staff & service, property conditions & facilities
Alles hat problemlos funktioniert
Stayed 1 night in Apr 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima hotel voor een fantastische prijs 😀
Stayed 1 night in Apr 2025

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut für ein paar Tage.
Stayed 2 nights in Mar 2025

8/10 Good

Dirk

Liked: Cleanliness, staff & service
Ein typisches Hotel für Geschäftsreisen
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super freundliches und zuvorkommendes Personal. Einwandfreie und saubere Zimmer. Lediglich das Hotel als solches ist in die Jahre gekommen, die Fassade könnte mal eine Reinigung/Anstrich vertragen.
Stayed 1 night in Mar 2025

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Morteza

Liked: Staff & service
Disliked: Room comfort

Könnte besser sein

Die Matratze war konkav und nach 4 Nächten mit Rückenschmerzen verbunden. Bei der Zimmereinigung hat man vergessen, staubzusaugen. Der Teppichboden war genauso schmutzig wie vorher.
Stayed 4 nights in Mar 2025

8/10 Good

Train-Ing-Gmbh

Stayed 1 night in Mar 2025

8/10 Good

Poul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2025