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Embassy Suites by Hilton Detroit Livonia Novi

3.5 star property
Indulge in delicious breakfasts while enjoying the comfort of our amenities. Make use of convenient services to enhance your stay.

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Photo gallery for Embassy Suites by Hilton Detroit Livonia Novi

Reception - Embassy Suites by Hilton Detroit Livonia Novi (Livonia)
Restaurant - Embassy Suites by Hilton Detroit Livonia Novi (Livonia)
Minibar - Embassy Suites by Hilton Detroit Livonia Novi (Livonia)
Indoor pool, open 7:00 AM to 11:00 PM, sun loungers - Embassy Suites by Hilton Detroit Livonia Novi (Livonia)
Exterior - Embassy Suites by Hilton Detroit Livonia Novi (Livonia)
Embassy Suites by Hilton Detroit Livonia Novi offers a relaxing retreat with an indoor pool and spa tub. Guests rave about the breakfast and helpful staff, making this hotel a great choice for your stay, where you can also enjoy Ganders Restaurant, the convenience store, dry cleaning services, in-room WiFi and free self parking.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included

Room options

Available filters for rooms
Showing 52 of 52 rooms

View all photos for 2 Room Presidential Suite-1 King Bed-nonsmok

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Presidential Suite-1 King Bed-nonsmok

  • Sleeps 3

View all photos for 2 Room Ste-1 King Bed - Balcony - Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Ste-1 King Bed - Balcony - Nonsmoking

  • Sleeps 4

View all photos for 2 Room Ste-2 Double Beds-Balcony-Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Ste-2 Double Beds-Balcony-Nonsmoking

  • Sleeps 6

View all photos for 2 Room Suite - 1 King Bed - Nonsmoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed - Nonsmoking

  • Sleeps 4

View all photos for 2 ROOM SUITE-1 KING BED-NONSMOKING-TOP FLOOR

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-1 KING BED-NONSMOKING-TOP FLOOR

  • Sleeps 4

View all photos for 2 ROOM SUITE-1 KING BED-TOP FLOOR-BALCONY-NS

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-1 KING BED-TOP FLOOR-BALCONY-NS

  • Sleeps 4

View all photos for 2 ROOM SUITE-2 DBL BEDS-NONSMOKING-TOP FLOOR

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-2 DBL BEDS-NONSMOKING-TOP FLOOR

  • Sleeps 6

View all photos for 2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 ROOM SUITE-2 DOUBLE BEDS-NONSMOKING

  • Sleeps 6

View all photos for 2 Room Suite - 2 Double Beds, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 2 Double Beds, Non-Smoking

7.2 out of 10
Good
(14 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 2

View all photos for 2 Room Suite - 1 King Bed, Accessible, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Accessible, Non-Smoking

8.4 out of 10
Very good
(18 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

7.8 out of 10
Good
(20 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony

  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 84 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony

  • Sleeps 2

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • Sleeps 4

View all photos for 1 KG STE MOBILITY/HEARING ACCESS TUB NO SMOK

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 KG STE MOBILITY/HEARING ACCESS TUB NO SMOK

  • Sleeps 4

View all photos for 2 Room Suite - 1 King Bed, Accessible, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Accessible, Non-Smoking

  • Sleeps 3

View all photos for 2 Room Suite - 2 Double Beds, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 2 Double Beds, Non-Smoking

  • Sleeps 5

View all photos for Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 3

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony

  • Sleeps 5

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • Sleeps 3

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed, Non Smoking

  • Sleeps 3

View all photos for 2 Room Suite - 1 King Bed, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Non-Smoking

  • Sleeps 3

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2

View all photos for 2 Room Suite - 1 King Bed, Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Room Suite - 1 King Bed, Non-Smoking

7.6 out of 10
Good
(42 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Two-Room Suite With 2 Double Beds And Balcony-Non Smoking

  • Sleeps 6

Two Room King Suite With Balcony-Non-Smoking

  • Sleeps 4

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6

Top Floor 2 Room King Suite

  • Sleeps 4

Top Floor 2 Room 2 Double Suite

  • Sleeps 6

Top Floor 2 Room King Suite with Balcony

  • Sleeps 4

1 Kg Ste Mobility/Hearing Access Tub No Smok

  • Sleeps 4

Suite With 1 King Bed, Mobility/Hearing Accessible, Roll In Shower-Non Smoking

  • Sleeps 4

Two Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3

Two-Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3

Two-Room King Suite-Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

View all photos for 1 King Balcony Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Balcony Non-Smoking

  • Sleeps 4

View all photos for 1 King Suite Mobility Hearing Accessible Tub Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Suite Mobility Hearing Accessible Tub Non-Smoking

  • Sleeps 4

View all photos for 2 Double Basic Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Basic Non-Smoking

  • Sleeps 6

View all photos for 2 Double Beds Balcony Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Beds Balcony Non-Smoking

  • Sleeps 6

View all photos for King Basic Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Basic Non-Smoking

  • Sleeps 4

View all photos for 1kg Mob/Hr Acc Ri-S Ste Ns

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1kg Mob/Hr Acc Ri-S Ste Ns

  • Sleeps 4

View all photos for 2 Double Top Floor Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

2 Double Top Floor Non-Smoking

  • Sleeps 6

View all photos for King Balcony High Floor Non smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Balcony High Floor Non smoking

  • Sleeps 4

View all photos for King Bed/1 Bedroom Pres/Handi

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King Bed/1 Bedroom Pres/Handi

  • Sleeps 3

View all photos for King High Floor Non-Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

King High Floor Non-Smoking

  • Sleeps 4

About the neighborhood

Located in Livonia, Embassy Suites by Hilton Detroit Livonia Novi is in the business district. Mill Race Historical Village and Tipping Point Theatre are cultural highlights, and some of the area's activities can be experienced at Farmington Hills Ice Arena and Meadowbrook Country Club. Finnish Culture Center & Hall and Suburban Ice-Farmington Hills are also worth visiting. Visit our Livonia travel guide
Map
19525 Victor Parkway, Livonia, MI, 48152

What's nearby

  • University of Michigan
    University of Michigan
    19 min drive - 22.2 miles
  • Henry Ford Museum
    Henry Ford Museum
    25 min drive - 24.5 miles
  • Comerica Park
    Comerica Park
    27 min drive - 29.5 miles
  • Schoolcraft College
    1 min drive - 0.5 miles
  • Laurel Park Place
    2 min drive - 2.0 miles

Getting around

  • Dearborn Station
    25 min drive
  • Detroit Metropolitan Wayne County Airport (DTW)
    26 min drive

Restaurants

  • Chick-fil-A
    4 min drive
  • HopCat Livonia
    4 min drive
  • McDonald's
    3 min drive
  • Dave & Buster's
    6 min walk
  • Starbucks
    3 min drive

About this property

Embassy Suites by Hilton Detroit Livonia Novi

Hotel in the business district
Consider a stay at Embassy Suites by Hilton Detroit Livonia Novi and take advantage of a free breakfast buffet, a grocery/convenience store, and a free daily manager's reception. For some rest and relaxation, visit the hot tub. Be sure to enjoy a meal at Ganders Restaurant, the on-site restaurant. Stay connected with in-room WiFi (surcharge), with speed of 25+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An indoor pool along with sun loungers
  • Free self parking
  • Express check-out, express check-in, and coffee/tea in the lobby
  • A banquet hall, 6 meeting rooms, and luggage storage
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 239 rooms offer comforts such as laptop-compatible safes and air conditioning, as well as perks like separate sitting areas and WiFi. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding and sofa beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch TVs with premium channels
  • Separate sitting areas, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 6.95 per night)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Ganders Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Stereo

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • 6,920 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in hallways (38 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1989
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 6.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 6.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Detroit Embassy Suites
Embassy Suites Detroit
Embassy Suites Detroit Hotel
Embassy Suites Detroit Hotel Livonia/Novi
Embassy Suites Detroit Livonia/Novi
Embassy Suites Livonia/Novi
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Embassy Suites Hilton Detroit Livonia/Novi Hotel Livonia
Embassy Suites Hilton Detroit Livonia/Novi Hotel
Embassy Suites Hilton Detroit Livonia/Novi Livonia
Embassy Suites Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia Novi Hotel
Embassy Suites by Hilton Detroit Livonia Novi Livonia
Embassy Suites by Hilton Detroit Livonia Novi Hotel Livonia

Frequently asked questions

Does Embassy Suites by Hilton Detroit Livonia Novi have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Embassy Suites by Hilton Detroit Livonia Novi pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Embassy Suites by Hilton Detroit Livonia Novi?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 25.00 (subject to availability).

What time is check-out at Embassy Suites by Hilton Detroit Livonia Novi?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Embassy Suites by Hilton Detroit Livonia Novi located?

Situated in the business district, this hotel is within 1 mi (2 km) of Ascension Providence Hospital Health Center at 7 Mile and Schoolcraft College. Laurel Park Place and Farmington Hills Ice Arena are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Embassy Suites by Hilton Detroit Livonia Novi Reviews

7.2

Good

7.4

Cleanliness

6.6

Amenities

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 391 out of 1003 reviews
Rating 8 - Good. 179 out of 1003 reviews
Rating 6 - Okay. 149 out of 1003 reviews
Rating 4 - Poor. 123 out of 1003 reviews
Rating 2 - Terrible. 161 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Sherrita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean the front desk. Staff greeted you. The breakfast was good and the staff and the breakfast area was amazing.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service
Staff was friendly and bar was great
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Great breakfast! Nice happy hour! Clean rooms! Great price!
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Donna

Liked: Amenities
Just ok… dirty pool. Rooms ok. I’d stay again but I also wouldn’t highly recommend. The bed was comfortable and the breakfast was very good.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Myah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. I really like the dove products in the rooms and the staff were nice, my only bad takeaway was that jacuzzi jets didn’t really bubble and the chairs and floors were a little dirty. Other than that I would stay again
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, the staff was friendly, breakfast was delicious and the heat was warm.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Lina

Liked: Staff & service
Checking in was slow, rooms are old but clean and confortable. Only 2 elevators working so it was very slow going up and down. Breakfast and night drinks were great. Very small and cold pool and crowded.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Ryan

The room was clean. The lobby area was huge. The kids had a blast in the pool. They loved the waterfall. The hotel was very busy.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was decent. Staff was incredibly rude. And the breakfast was cold. The property is run down
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Calesia

The tub stopper did not work properly Housekeeping gave us clean tiles and didn't do the bed or tidy up the room. Breakfast was really really good. The hundred dollars a night for accidents is a bit steep but other than that I guess it was OK.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Patty

Staff was awesome no coffee in room no lid for ice bucket. Pool was beautiful but very crowded.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Monique

Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was great however my room wad not clean upon checking in. When we pulled out the sofa bed, there was a blood stain on the top sheet. It was so disgusting. While the staff immediately moved me to a different room, I was still very uncomfortable.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Valerie

Liked: Cleanliness, amenities
The room was clean. Needs some updating
Stayed 3 nights in Jan 2026
Verified

8/10 Good

gerald

Liked: Cleanliness, amenities, property conditions & facilities
YES, the staff was excellent, and the hotel overall was very good and clean! Full breakfast was excellent
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Antoinette

Liked: Cleanliness, amenities, property conditions & facilities
I love that this hotel is kid friendly and the breakfast was AWESOME. The only thing I did not like was check in was at 4pm they knew that it was going to be busy and only had ONE person checking people in. It should not have taken almost an hour for me to check-in
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Myesha

Liked: Cleanliness, staff & service, amenities
Great customer service. Kid friendly. Safe to say me and my family had a wonderful time.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Dorian

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The issue was not that it wasn't clean but it was in poor condition. There were leaks in the ceiling with buckets to catch the water laying around on the floor, duct tape on the carpet in our room, rips in the furniture. Beyond its physical condition, the staff had horrible customer service. But one guy was pleasant. I'll just say this place has potential but needs a bit of improvement.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Heaven

Disliked: Cleanliness, property conditions & facilities
Second time stand at this particular location it was packed beyond compacity couldn't get in the pool plenty of loud music people was dancing all in the hallways it was a gunshot the room was dirty as hell but the service people were amazing we asked for vacuums linkage sheets pillow cases cleaning solutions in garbage bags received everything but the cleaning solution overall it was a three won't do again
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Ashley

Liked: Cleanliness
Disliked: Staff & service, amenities
Breakfast is great made to serve omelets are a wonderful idea, however they run out of many things quickly, the cook doesnt wear a hairnet over his dreads, and its a toss up on whether it will be burnt, under cooked or just right. My main complaints with this hotel are a few of the staff members are very short mannered and rude and not very helpful. Also there were children running all through the halls until 4 in the morning. And staff didnt seem to mind as well as families with food and what would appear to all their belongings sitting in the common area, changing dirty diapers on the furniture and tables and being very loud all hours of the night, the pool is small and over filled with people so many we couldn't even use it the pool hsd more than capacity from open until close and got dirty very quickly. And again staff doesnt seem to mind about this safety issue!
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Kelly

Liked: Staff & service, amenities
Disliked: Cleanliness
Cleaning wasn’t the greatest, front desk staff were nice. The elevators are in need of servicing, took the stairs more than used them. The breakfast, when finally served was good but they were to be open at 6am and we got turned away at 6:50 because it wasn’t ready.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Deontey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!!! very peaceful, nice pool and very spacious.Breakfast was superb!!!
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

David

Disliked: Cleanliness
Nice staff, hot hot tub, cold cold pool. Great breakfast. SLOW elevators. Contact lense on bathroom vanity. Floors not fully vacuumed.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was all friendly and the evening reception is a great perk. Unfortunately the cleanliness was not good. Dirty ice bucket, couch, glasses, etc. the condition of the room was bad too, loose table legs, broken lamps, busted furniture with wood pieces sticking out, etc.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Joletta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, even though we did find someone’s shoes under the bed so that was a little concern about how often the floor was vacuumed. The breakfast with the omelette station was Amazing! Guest service was fantastic!
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Steven

Liked: Amenities
Clean room. Good breakfast
Stayed 1 night in Sep 2025