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Holiday Inn Express and Suites Urbandale by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express and Suites Urbandale by IHG

A reception area with two white reception desks, a blue and white geometric wall design, and a patterned carpet. - Holiday Inn Express and Suites Urbandale by IHG (Urbandale)
A modern dining area with multiple tables and chairs, a sofa, and a coffee station. - Holiday Inn Express and Suites Urbandale by IHG (Urbandale)
A hotel room with a bed, a sofa, a small table, and a painting on the wall. - Holiday Inn Express and Suites Urbandale by IHG (Urbandale)
A kitchenette with shelves stocked with snacks and a refrigerator containing bottled water and soda. - Holiday Inn Express and Suites Urbandale by IHG (Urbandale)
A coffee station with two coffee machines, a coffee press, and various coffee-related items. - Holiday Inn Express and Suites Urbandale by IHG (Urbandale)
Located close to Living History Farms, Holiday Inn Express and Suites Urbandale by IHG provides free to-go breakfast, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite, 2 Queen Beds

A compact kitchenette with a microwave, coffee maker, and a small refrigerator.

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed

A compact kitchenette with a microwave, coffee maker, and a small refrigerator.

Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, bedside tables, a chair, and a wall art piece.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(30 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A bed with white bedding and pillows against a brown headboard.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a nightstand, a wall-mounted lamp, and a geometric-patterned wall art piece.

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(23 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a bed, a desk with a chair, a television mounted on the wall, and a wooden wardrobe.

Standard Room, 1 King Bed, Accessible (Communications)

9.8 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a bed, a desk with a chair, a television mounted on the wall, and a wooden wardrobe.

Standard Room, 1 King Bed, Accessible (Communications)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Twin Beds, Accessible (Communications)

A compact kitchenette with a microwave, coffee maker, and a small refrigerator.

Standard Room, 2 Twin Beds, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible (Communications)

A compact kitchenette with a microwave, coffee maker, and a small refrigerator.

Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for 2 Queen Beds Standard

Desk, blackout drapes, iron/ironing board, rollaway beds (surcharge)

2 Queen Beds Standard

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free wired internet

DOUBLE TWO QUEEN BEDS NON SMOKING

  • Sleeps 4
  • Free wired internet

About the neighborhood

Urbandale is home to Holiday Inn Express and Suites Urbandale by IHG. Living History Farms and Hoyt Sherman Place are cultural highlights and Des Moines Civic Center is a popular area attraction. Looking to enjoy an event or a game? See what's going on at Casey's Center or Iowa Events Center. Visit our Urbandale travel guide
Map
8789 Plum Drive, Urbandale, IA, 50322

What's nearby

  • A colorful salad with various vegetables and cheese.
    Jordan Creek Town Center
    9 min drive - 9.5 miles
  • A city skyline with a river and a bridge.
    Iowa Events Center
    13 min drive - 12.3 miles
  • Drake University
    10 min drive - 7.8 miles
  • Casey's Center
    13 min drive - 12.5 miles
  • Des Moines Civic Center
    14 min drive - 12.9 miles

Getting around

  • Des Moines International Airport (DSM)
    29 min drive

Restaurants

  • Raising Cane's Chicken Fingers
    13 min walk
  • Casey's
    3 min drive
  • Texas Roadhouse
    16 min walk
  • Casey's General Store
    7 min walk
  • McDonald's
    20 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express and Suites Urbandale by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Holiday Inn Express and Suites Urbandale by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express and Suites Urbandale by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express and Suites Urbandale by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express and Suites Urbandale by IHG located?

Situated in Urbandale, this hotel is within 9 mi (15 km) of Living History Farms, Drake University, and Jordan Creek Town Center. Hoyt Sherman Place and Casey's Center are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express and Suites Urbandale by IHG Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 522 out of 790 reviews
Rating 8 - Good. 191 out of 790 reviews
Rating 6 - Okay. 40 out of 790 reviews
Rating 4 - Poor. 17 out of 790 reviews
Rating 2 - Terrible. 20 out of 790 reviews

Reviews

Verified review

10/10 Excellent

RANDI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property! It was very clean, beds were comfortable and the breakfast bar area was nice, well kept and great selection of breakfast food items. Would definitely stay here again!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice and clean Hotel.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my daughter and a friend of hers for a night during the State Fair. The hotel is easily accessible from the highway, parking was plentiful and the rooms were very clean. There are also lots of restaurants close by. My only complaints would be the a/c was very loud making it a little hard to sleep and the breakfast was just okay. Overall, a decent stay for a reasonable price!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. Our room was very clean and comfortable. Plenty of safe parking. Breakfast had lots of options and was very good.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunday front desk lady was the best! She really went out of her way to help us and was so friendly.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean very large suite. Breakfast was clean and lots of variety. Right of I 35 so good location. Lots of restaurants with in walking distance.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a baseball tourney and the hotel was packed with teams and family; however, the staff and hotel was great. Easy parking. Only complaint is super slow elevator.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Bill

Liked: Staff & service, amenities, property conditions & facilities
Good location very convenient.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and switched our rooms so we could be in the same floor. Room was clean and updated. Shower was bright white clean. The only reason I didn’t give 5 stars is because the beds were so high my elderly mom and aunt had a very hard time getting in the beds. I would definitely stay there again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff that we interracted with was excellent, the room was great, and parking was convenient.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, extremely friendly staff.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room were clean and the breakfast was great parking was good
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Breakfast was great
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean , breakfast was fresh and the staff very nice at the reception desk. We will definitely return to this hotel :)
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, great breakfast and friendly lady at the front desk
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the event we were attending and shopping.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Tim

Liked: Amenities
Great location for I80 travel. Clean, modern, & comfortable.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and convenient. Excellent breakfast. Friendly staff.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and comfortable

Convenient, clean and comfortable. Stayed here to visit family was very satisfied. Pool was great and breakfast was plentiful. Will definitely stay here again.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, clean, quiet and relaxed.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub, breakfast and comfy beds! Highly recommend!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Jeanpaul.F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, Very polite staff.
Stayed 4 nights in Jun 2024
Verified review

8/10 Good

Cathy

Liked: Amenities
Loved the free breakfast. Very Nice hotel would recommend.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Daren

Liked: Cleanliness
Everything was clean and neat and quiet. The only negative was the swimming pool was freezing! We are staying there again at Christmas and I hope they get it warmer before then!
Stayed 1 night in Nov 2025