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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property
Travelers can savor American dishes and kids' meals with WiFi access while planning nearby adventures, then unwind at the indoor pool after downtown exploration

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Photo gallery for Holiday Inn Downtown - Mercy Area by IHG

Exterior - Holiday Inn Downtown - Mercy Area by IHG (Des Moines)
Property amenity - Holiday Inn Downtown - Mercy Area by IHG (Des Moines)
Fitness facility - Holiday Inn Downtown - Mercy Area by IHG (Des Moines)
Meeting facility - Holiday Inn Downtown - Mercy Area by IHG (Des Moines)
Indoor pool - Holiday Inn Downtown - Mercy Area by IHG (Des Moines)
The Holiday Inn Downtown - Mercy Area puts visitors in the heart of city energy. Guests can enjoy a meal at Genevieve Restaurant, find a quiet moment with a book from the hotel's library, or take a refreshing swim in the indoor pool after a day of urban discovery.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Room, 1 King Bed

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

7.4 out of 10
Good
(16 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room

8.0 out of 10
Very good
(14 reviews)
  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

7.6 out of 10
Good
(46 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.4 out of 10
Very good
(40 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Des Moines, Holiday Inn Downtown - Mercy Area by IHG is in the city center. Hoyt Sherman Place and Lauridsen Amphitheater are cultural highlights, and some of the area's popular attractions include Des Moines Civic Center and Iowa State Fairgrounds. Looking to enjoy an event or a game? See what's going on at Iowa Events Center or Casey's Center. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Des Moines travel guide
Map
1050 6th Ave, Des Moines, IA, 50314

What's nearby

  • The City Of Des Moines
    Iowa Events Center
    5 min walk - 0.3 miles
  • Casey's Center
    10 min walk - 0.5 miles
  • EMC Expo Center
    11 min walk - 0.6 miles
  • Des Moines Civic Center
    16 min walk - 0.9 miles
  • Hoyt Sherman Place
    2 min drive - 0.9 miles

Getting around

  • Des Moines International Airport (DSM)
    20 min drive

Restaurants

  • McDonald's
    8 min walk
  • Jethro's Bbq All Stars
    13 min walk
  • Northern Vessel
    12 min walk
  • Pho 515
    8 min walk
  • Caribou Coffee
    13 min walk

About this property

Holiday Inn Downtown - Mercy Area by IHG

Hotel near Iowa Events Center
Located close to Community Choice Credit Union Convention Center and Casey's Center, Holiday Inn Downtown - Mercy Area by IHG provides a free roundtrip airport shuttle, a terrace, and a library. The on-site American cuisine restaurant, Genevieve Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A 24-hour front desk, a ballroom, and smoke-free premises
  • Luggage storage, a vending machine, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 251 rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Pillowtop mattresses and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and hair dryers
  • 32-inch LCD TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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Exterior
Hyatt Place Des Moines/Downtown
Downtown Des Moines
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
8.2 out of 10, Very Good, 1,001 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free roundtrip airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 8,999 square feet of conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 11.20 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Frequently asked questions

Does Holiday Inn Downtown - Mercy Area by IHG have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Downtown - Mercy Area by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

There is free parking nearby.

What time is check-in at Holiday Inn Downtown - Mercy Area by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Downtown - Mercy Area by IHG?

Check-out is at 11 AM.

Does Holiday Inn Downtown - Mercy Area by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 7:00 AM–10:30 PM at scheduled times.

Where is Holiday Inn Downtown - Mercy Area by IHG located?

Located in Downtown Des Moines, this hotel is within a 10-minute walk of Iowa Events Center and Community Choice Credit Union Convention Center. Casey's Center and Des Moines Civic Center are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Downtown - Mercy Area by IHG Reviews

7.8

Good

8.4

Cleanliness

8.8

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 417 out of 1000 reviews
Rating 8 - Good. 261 out of 1000 reviews
Rating 6 - Okay. 169 out of 1000 reviews
Rating 4 - Poor. 90 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool, It was 8-9 feet. Which is very fun to swim in. The rooms were spacious and everything was neat and comfortable. We didn't really talk with staff but they seemed nice as we were checking-in.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Donnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Adam

Distant parking lot due to “structural issues” of ramp. A/C was poor. Staff were friendly enough and accommodating
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Cheryl

Liked: Cleanliness
Lovely, spacious sparkling clean room, but very strange heating & cooling system with a sign on the wall that indicated could only cool in summer. Nothing about spring and when I tried to cool at night to sleep, the temperature went up to 90 degrees! Parking signage at night was a nightmare.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Was a little disappointed at how rundown this hotel looked in-person compared to the online photos. The ceiling in the bathroom had water damage and the thermostat would not keep up to cool the room. The biggest issue was their shuttle service. It took us to an event but then could not pick us back up as we found it was involved in some sort of incident. We were left to figure out our own way back. The hotel staff was not apologetic about the incident and initially was not answering our calls to the front desk upon our first calling to be picked up. Definitely ruined our experience as we were not familiar with the area we visited. Will say the room was clean and the price was reasonable for just one night.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Deb

Liked: Cleanliness, staff & service
Convenient location. Friendly, helpful staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

sharon

Liked: Amenities
Nice hotel and clean room
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and helpful. Shuttle to our event was very accommodating
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and friendly.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was bery clean the staff was amazing. Shuttle to and from our event was great. It is really way better than it looks from the outside! Would stay there again for sure!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Shannon

Liked: Cleanliness, staff & service, room comfort
Average room. Great location
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Chrystina

Amenities were
Stayed 1 night in Nov 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful! The staff was extremely accommodating
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Scot

Liked: Cleanliness, amenities
Everything was clean and staff weree very kind!!!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and convenient for attending a concert at the Casey's center. There is also a free shuttle that ran anywhere withing a 3-mile radius. Would stay here again.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They provided a round-trip shuttle to the event center! Amazing service!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Happy that shuttle was available. Not happy the parking lot was closed. Room was good.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open bar and restaurant for lunch. Especially when there is a big event at Casey Center.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Lori

Liked: Staff & service
Disliked: Property conditions & facilities
Appreciated shuttle service; staff was very nice. Parking was unacceptable
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
The parking lot was closed, so you had to park really far away and bring in your luggage.The restaurant and bar had weird hours. I liked that they had a free shuttle to the downtown area.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this property to others. The staff was helpful and provided excellent customer service.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendliness
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Beds were comfortable. Only issues we had was the pool was so cold, our kids didn’t want to swim more than 15 minutes. One of our rooms didn’t have a microwave but they were adjoining so not a big deal for us.
Stayed 1 night in Oct 2025