I got charged for internet because "I opted into it." The hotel had free WiFi, and I have unlimited internet, so I wouldn't pay to use it. Additionally, we were only there to sleep and visit family, so I didn't use my phone much. I attempted to reach out and explain the situation, but the person who answered was extremely dismissive, indicating that it was something I chose and that nothing could be done. I even asked for the manager to call me, but it has been a month and no one has returned my call.