InterContinental Bali Sanur Resort by IHG

5.0 star property
Luxury resort with 3 restaurants and 3 outdoor pools

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Photo gallery for InterContinental Bali Sanur Resort by IHG

Bar (on property)
Meeting facility
Private pool
Lobby
On the beach, white sand, free beach cabanas, sun loungers
The InterContinental Bali Sanur Resort offers a pristine white sand beach, luxury, and tranquility. Enjoy multiple pools, a rooftop bar with refreshing cocktails, and spa services like manicures and Ayurvedic massages. Free WiFi and highly praised staff complete the experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym

Room options

Available filters for rooms
Showing 13 of 13 rooms

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Minibar (some free items)
  • 136 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Villa, 1 Bedroom, Garden View (Pool)

Highlights

Deck/patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 308 sq m
  • Sleeps 4
  • 1 Twin Bed

Suite, 1 Bedroom, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Minibar (some free items)
  • 136 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

Junior Suite, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Twin Beds, Garden View

7.0 out of 10
Good
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Villa, 2 Bedrooms, Garden View (Pool)

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 308 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds

Presidential Villa, Ocean View, Beachfront

Highlights

Deck/patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 937 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

Suite, 1 Bedroom, Garden View (Spa)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Minibar (some free items)
  • 157 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom, Ocean View (Spa)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Minibar (some free items)
  • 157 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Villa, 3 Bedrooms, Garden View (Pool)

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 408 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds

Junior Suite, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Twin Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227

What's nearby

  • Mertasari Beach - 2 min walk - 0.1 miles
  • Sanur Beach - 4 min walk - 0.3 miles
  • Sanur Night Market - 3 min drive - 1.7 miles
  • Sindhu Beach - 4 min drive - 1.9 miles
  • Kuta Beach - 12 min drive - 7.8 miles

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 27 min drive

Restaurants

  • ‪Massimo - ‬2 min walk
  • ‪Stuja Di Pantai - ‬2 min walk
  • ‪The Fire Station - ‬2 min walk
  • ‪Tapha - ‬3 min walk
  • ‪Karang All Day Dining - ‬1 min walk

About this property

InterContinental Bali Sanur Resort by IHG

Luxury family-friendly resort near Sanur Beach
Take advantage of a beach bar, a poolside bar, and a rooftop terrace at InterContinental Bali Sanur Resort by IHG. This resort is a great place to bask in the sun with a beachfront location, beachfront dining, and free beach cabanas. Treat yourself to Ayurvedic treatments, a facial, or a body scrub at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Indonesian cuisine. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Other perks include:
  • 3 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), free bicycle rentals, and airport pick-up service (surcharge)
  • Supervised childcare (surcharge), a porter/bellhop, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All 120 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Extra amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 350,000 for adults and IDR 175,000 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Layang-Layang
  • Nyala Beach Club and Gril
  • Pier Eight

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from September 1 2025 to December 30 2025 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 1052700.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 350000 for adults and IDR 175000 for children
  • Airport shuttle fee: IDR 624360 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1052700.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 3 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

Frequently asked questions

Does InterContinental Bali Sanur Resort by IHG have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 6:00 AM–7:00 PM.

Is InterContinental Bali Sanur Resort by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Bali Sanur Resort by IHG?

Self parking and valet parking are free at this property.

What time is check-in at InterContinental Bali Sanur Resort by IHG?

Check-in begins at 3 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at InterContinental Bali Sanur Resort by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does InterContinental Bali Sanur Resort by IHG provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 624360 per vehicle applies.

Where is InterContinental Bali Sanur Resort by IHG located?

Located in Sanur, this beachfront resort is in a shopping district, 0.2 mi (0.3 km) from Sanur Beach, and within 9 mi (15 km) of Kuta Beach and Legian Beach. Tuban Beach and Seminyak Square are also within 12 mi (20 km).

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InterContinental Bali Sanur Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 303 out of 476 reviews
Rating 8 - Good. 110 out of 476 reviews
Rating 6 - Okay. 36 out of 476 reviews
Rating 4 - Poor. 19 out of 476 reviews
Rating 2 - Terrible. 8 out of 476 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for our first visit to Bali.
Stayed 8 nights in Oct 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Highly enjoyed our stay
Stayed 9 nights in Jan 2025

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and very good service
Stayed 4 nights in Aug 2024

10/10 Excellent

Maaike

Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 3 nights. Every minute at the resort was amazing. The food, the hospitality, the rooms are super luxe and we want to take the bed back home. The bed was amazing. Big shout out to the breakfast at Layang Layang was super! The only thing is the beach where you could lay on the beds, however with high tide there is a lot of trash, and with low tide you can not really swim. But that’s not something they can work on. We recommend this stay to everyone!
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Accommodation

It's a great hotel for families, they have a great range of activities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, fantastic rooms and service to match
Stayed 6 nights in Oct 2023

6/10 Okay

Yee wa

Noisy at night , no charger
Stayed 5 nights in Jun 2025

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
Buyer beware. This is an OK hotel but is not a 5 star hotel. You can do much better in Seminyak for the same price. This hotel is very old and tired. They are trying to update it but that just means there is construction all day. The pool is nice enough but despite being on the ocean it overlooks the metal roof of the building they built between the pool and the beach. The gym is a 3/5 and despite having a “spa”, there is no sauna or steam or jacuzzi - just a couple of treatment rooms. The only actual bar on the property is closed for renovation. The beach is covered in seaweed, which they do not rake up like the true 5 star hotels do and it’s on make-shift marina, so the water in front of the hotel is full of boats and the oil and gasoline that comes with that. The location is decent but there is much more action and things to do etc a bit north. As others have noticed there is an issue with the hot water in the shower - warm but not hot. Finally, the pool was closed for half of the Saturday that I was there, which they didn’t tell me when I booked it but only the day before - obviously they knew in advance. The staff is nice and friendly but the hotel is a 3 star not a 5.
Stayed 4 nights in Oct 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the patio space.
Stayed 1 night in Aug 2024

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Nov 2024

8/10 Good

Carl John

The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly
Stayed 7 nights in Jul 2024

8/10 Good

Glen

Liked: Cleanliness
I liked the position of the intercontinental but found the facilities lacking. I do realize that one restaurant was closed for refurbishment but the one that was open left food wise a lot to be desired.
Stayed 3 nights in Feb 2025

6/10 Okay

Gregory Alexander

Liked: Amenities
A bit dated but staff were excellent ,the pool was a bit hot compared to other pools we went in , hard to cool off on a 40 degree day
Stayed 6 nights in Jan 2024

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel made our first visit to Bali memorable. When we checked in, they gave us a refreshing drink and a chilled towel. Our junior suite was wonderful with a porch, tub and shower and effective cooling and fans. The meals were delicious, the staff was friendly and happy. We enjoyed our spa treatments and shopping in the nearby markets.
Stayed 3 nights in May 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Like: big room with ocean-view wide foyer, smiley and helpful staffs in the morning breakfast restaurant, facilities and receptions, created nice ambiance to our small family gathering throughout the last week to new year. Little improvements needed: take time to ask for another hour late check-out (while waiting for our late afternoon flight) although we have indicated this at the check-in staff (4-days ago).

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities
we felt like were in heaven. its really awesome stay. all staff treated us very well and kind, friendly. i been worried about some negative reviews but nothing is justified. i can't even found one negativity during my stay. worth for spending money. very god breakfasts easy access to beach . i felt i gained more energy during my holiday. i recommend this for all category of stay family, friends and honeymoon ❤️ 💜 💕 ♥️ 😊 💖
Stayed 4 nights in Jun 2023

2/10 Terrible

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for mature adults. Quiet and peaceful. Check in was poor. Arrived late and room not ready. They put us up in another room at midnight and we moved in the morning. Quite spoiled first day. Very clean and large room. Big pool you can lap. Wouldn’t stay again as too quiet for me.
Stayed 7 nights in Jan 2024

6/10 Okay

Elfy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was wow. Big room with comfortable bedding and spacious toilet. However, this hotel is located in a very quiet area. There are some restaurants at the beach but the whole area is boring. The shower water smells of sewage and we had to check out early as my children had developed a rash. Staff were very helpful and understanding. Their service was excellent. But do note that this area is really quiet and lacked vibrancy. If you have kids looking for fun and games and things to see and explore, this is not the place to stay. If you are a retiree looking for peace and quiet, then this is the place for you.
Stayed 5 nights in Dec 2023

2/10 Terrible

Barbara

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Won’t stay there again. Poor management.

Stayed 3 nights. Moved 3 times. Was told 3 times I would be comped a night stay due to the move around. (The hotel rooms had issues with the bathrooms) Was lied to upon check out, was told that they never said that. Will never stay there again. Disappointed with management.
Stayed 3 nights in Apr 2023

4/10 Poor

Sun Yeon

Disliked: Cleanliness, amenities, property conditions & facilities
the room was large but the shower wasn’t working properly, the plumbing is open? I watched my gray water from the sink flow into a hole in the ground… But most of all, I had a do not disturb sign out but they ignored it and called me to open my door for a complimentary dessert… I thanked them but also let them know that I’m going to sleep, please do not call or knock anymore. Then they called AGAIN to check how I was doing… I had to unplug the phone because the trust was lost. I understand the intent but it’s a hotel with international travelers, we’re all on different circadian rhythm… I really really needed sleep after 26hrs of travel.
Stayed 1 night in Jan 2025

4/10 Poor

Shanaz

Disliked: Cleanliness, staff & service, property conditions & facilities
The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible. I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Shocked this is an Intercontinental Hotel

While various aspects of the hotel are under renovation, the grounds need help too, specifically, the lotus ponds (dead) and landscape water features/waterfalls. Could be beautiful but disappointing particularly compared to other nearby hotels as similar/lower price points. Convinced my husband to opt for Intercontinental over the nearby Hyatt. Stunned the Intercontinental charges the rate we paid given the overall condition. Bathrooms are huge but so dimly lit they need updating. Bicycles for guest use might be from the 60s. Saving grace is the pool which is expansive. Staff are great but cannot make up for the dismal property. Call before thinking about staying here as would be surprised the renovation is done. We were there on 9/1-3 2022.
Stayed 2 nights in Aug 2022

6/10 Okay

Thi Thanh Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice resort but is lacking something - no character or style? I found it very plain, boring and cold atmosphere. Check in and check out was fast and easy, rooms are big but I felt wasted with the outdoor seating area as its so hot and humid in Bali. The air con is in the room only, theres glass sliding doors that seperate the room and seating area. The air con was a challenge to use - either got too hot when not on or too cold when on, couldnt find the right temperature at night whilst sleeping. Kepy waking up sweating or shaking and had to keep re-adjusting the temperature. Breakfast was included and excellent = range, variety in asian dishes, western, fruits, breads and pastries. Security is top notch on the street for main entrance and the back entrance to the beach is manned as well. It was a nice experience staying here, not unpleasant, but unfortunately, I wouldnt stay here again - mainly because its so expensive for what you get.
Stayed 3 nights in May 2024

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
WOW, is how I will start this. We used this property for our last night in Bali since it was close to the airport. WOW, for the staff they are truly amazing. WOW, for the resort it is quiet and very nice. WOW, for the upgraded Villa they gave us for our final stay in Bali. If you can get a villa here we would highly recommend they are truly amazing. The staff was amazing everywhere you went. From beginning to the end they were amazing. Food is amazing also, the executive chefs sourdough bread is a must during breakfast you will not regret it. We tried it because the executive chef came out and introduced himself and told us the story about the starts that have been in his family for 3 generations and WOW was it amazing. During our stay there was one staff member that stood out above all the rest and he was out standing. The buggy driver Ade who was also our driver to the airport was truly amazing. Made our one night at this resort truly enjoyable and memorable. Thank you Ade… if you are thinking of a stay here, book it you won’t regret it and if you meet Ade say hello from us he is truly the best.

10/10 Excellent

KIMIKO

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方がとても親切で笑顔で、素敵な滞在になりました。朝食もとても種類もあり、とてもおいしかったです。朝食のスタッフもとても笑顔でした。 海も目の前で、海沿いの散歩にすぐでかけられて、 どこに行くにもロケーションもよかったです。 改装がおわったら、またぜひ次の滞在したいと思いました。
Stayed 4 nights in Sep 2025