“Horrible rooms and receptionist. Please avoid unless necessary. We were staying here for 7 nights and realized it's not possible to stay here after 4 nights and requested a refund for the last 2 days given the following reasons with evidence. But the gentleman at the reception said to allow the cleaning team to come in, which we were already doing, which had no relevance.
1. Air conditioning close to not functioning and limited to 23 degrees as the minimum while being around 15/20 years old....
“We had a great stay however the pictures on the website look not like the real views from the room or pool. There is a road in. Between the pool and the lake and the views from the hotel are onto the road partial lake over the road. However the staff is nice and we had. A peaceful sleep.”
“Nice hotel with a beautiful view!
The private beach is very quiet, with clear water, which is great. However, the food service definitely needs improvement. There aren’t many options to choose from for lunch.”
“we had marvelous time alex the manager was a loving and caring person who took care of all our needs and gone above and beyond a regular manager he was meticilous and curteous throughout our 10 nights stay we left happy and we will definitely return next season to the hotel ”