I am writing to express my disappointment regarding my recent stay at The Leea.
While we were aware prior to arrival that the swimming pool would be unavailable due to refurbishment works and appreciated being offered access to an alternative facility, several other issues significantly impacted our stay.
Without any prior notice, roof pressure-cleaning works were carried out during our stay. The noise was extremely disruptive, and our room window was completely covered with plastic sheeting for the duration of our visit, leaving us with no view whatsoever. This should have been communicated before arrival so guests could make an informed decision.
My son and I shared a room with two queen-sized beds. While my son's bed was comfortable and properly prepared, I struggled to sleep well and later discovered my bed had been fitted with only a single-bed doona. This basic housekeeping oversight was disappointing and below the standard expected.
We also encountered issues with room service. After placing an order using the QR code menu and receiving confirmation, we were later advised that the chef would not prepare approximately half of the items ordered. No explanation, apology, or alternatives were offered.
Although improvements are clearly being made to the pool area, much of the property appears dated. Given the rates charged, I expected a significantly higher standard of accommodation, communication, and service.
Overall, the experience did not represent value for money.