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Sheraton Dallas Hotel

Property class: 4

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Lobby - Sheraton Dallas Hotel (Dallas)
View from property - Sheraton Dallas Hotel (Dallas)
Meeting facility - Sheraton Dallas Hotel (Dallas)
Lobby - Sheraton Dallas Hotel (Dallas)
View from property - Sheraton Dallas Hotel (Dallas)
Sheraton Dallas Hotel, in the city's heart, offers breakfast and dinner at Open Palette. Enjoy a rooftop garden with city views, a coffee shop, and an outdoor pool. Just steps from Kay Bailey Hutchison Convention Center and American Airlines Center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

8.8 out of 10
Excellent
(40 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(27 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Club Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Living area | 50-inch plasma TV with cable channels, TV, pay movies

Junior Suite, 1 King Bed with Sofa bed

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

50-inch plasma TV with cable channels, TV, pay movies

Executive Suite, 1 Bedroom

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

50-inch plasma TV with cable channels, TV, pay movies

Executive Suite, 1 Bedroom, Non Smoking

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Downtown Dallas, a neighborhood in Dallas, Sheraton Dallas Hotel is near a metro station. Dallas Market Center and Galleria Dallas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Dallas World Aquarium and Dallas Arboretum and Botanical Garden. Ready for a night out? Consider South Side Ballroom and Dos Equis Pavilion. Spend some time exploring the area's activities, including golfing. Visit our Dallas travel guide
Map
400 Olive St, Dallas, TX, 75201

What's nearby

  • Majestic Theater
    Majestic Theater
    5 min walk - 0.3 miles
  • Dallas Museum of Art
    Dallas Museum of Art
    8 min walk - 0.5 miles
  • Morton H. Meyerson Symphony Center
    Morton H. Meyerson Symphony Center
    8 min walk - 0.5 miles
  • Dallas World Aquarium
    Dallas World Aquarium
    13 min walk - 0.7 miles
  • Dallas_KayBaileyHutchisonConventionCenter_500848-5
    Kay Bailey Hutchison Convention Center
    18 min walk - 1.0 mile

Getting around

  • Federal & Olive Tram Stop
    2 min walk
  • Dallas Union Station
    9 min drive
  • Love Field Airport (DAL)
    18 min drive

Restaurants

  • The Berni Bean Coffee Co.
    5 min walk
  • Open Palette
    1 min walk
  • True Kitchen + Kocktails
    4 min walk
  • Snappy Salads
    5 min walk
  • Starbucks
    5 min walk

About this property

Sheraton Dallas Hotel

Upscale hotel near Kay Bailey Hutchison Convention Center
Close to Dallas World Aquarium and American Airlines Center, Sheraton Dallas Hotel provides a grocery/convenience store, a terrace, and a coffee shop/cafe. The on-site American cuisine restaurant, Open Palette, offers breakfast and dinner. In-room WiFi (surcharge), with speed of 25+ Mbps, is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • A TV in the lobby, a porter/bellhop, and 60 meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 1840 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like desk chairs and safes.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and tubs or showers
  • 50-inch HDTVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Covered self parking on site (USD 30 per night; includes in/out privileges)
  • Covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Open Mkt. Grab 'n Go
  • Open Palette

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 230,000 square feet of conference space
  • 60 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1959
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch HDTV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay, plus a one-time cleaning fee of USD 150
Service animals are welcome, and are exempt from fees
Up to 35 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.00 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.90 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Covered self parking fee: USD 30.00 per night (in/out privileges)
  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay plus USD 150 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dallas Hotel Sheraton
Dallas Sheraton
Dallas Sheraton Hotel
Hotel Sheraton Dallas
Sheraton Dallas
Sheraton Dallas Hotel
Sheraton Hotel Dallas
Adam Mark Dallas
Adam's Mark Dallas
Sheraton Dallas Resort
Dallas Adam Mark Hotel
Sheraton Hotel
Sheraton Dallas Hotel Hotel
Sheraton Dallas Hotel Dallas
Sheraton Dallas Hotel Hotel Dallas

Frequently asked questions

Does Sheraton Dallas Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Sheraton Dallas Hotel pet-friendly?

Yes, Sheraton Dallas Hotel allows pets with a maximum weight of up to 35 lbs per pet. There's a fee of USD 150 per accommodation, per stay. A cleaning fee of USD 150 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 30.00 per night. Valet parking is available for USD 55 per night.

What time is check-in at Sheraton Dallas Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Sheraton Dallas Hotel?

Check-out is at 11:00 AM.

Where is Sheraton Dallas Hotel located?

Located in Downtown Dallas, this hotel is within 1 mi (2 km) of Majestic Theater, Kay Bailey Hutchison Convention Center, and American Airlines Center. Dallas Market Center is 2.6 mi (4.2 km) away. Federal & Olive Tram Stop and Pearl/Arts District Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Dallas Hotel Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 608 out of 1006 reviews
Rating 8 - Good. 187 out of 1006 reviews
Rating 6 - Okay. 81 out of 1006 reviews
Rating 4 - Poor. 52 out of 1006 reviews
Rating 2 - Terrible. 78 out of 1006 reviews

Reviews

Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were super friendly, and the hotel is beautiful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shawndrika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , close by everything, staff friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jazzlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Great room and location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Phillip A

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful!!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service
The staff was very nice. The lighting in the rooms was very poor. There was a light out in the bathroom.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great service, nice bar and amenities
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities
We live staying here. Hotel is so nice and quiet. Staff is so friendly and hotel is very clean.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
The restaurant, bars, and coffee market were great! Staff were very friendly. The issue was with the hotel rooms. They lacks comfort and modern updates. Mattress was hard and squeaked. Very dated rooms/bathrooms. I could hear everything and everyone in the halls and smell my neighbor in the bathroom as my floor vent was open and unable to shut. The air conditioning fan doesn’t run all night so you can hear a pin drop. Basic channels. I expected more from a Sheridan.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was really good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very good breakfast!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kennet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ann-Terrelle

Liked: Cleanliness, amenities, property conditions & facilities
All staff were excellent, especially the staff helping with luggage and parking! Too notch staff. Very helpful at all times and friendly.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Amazing room, staff was amazing, and the food is even better. Brisket, chicken, ribs, etc are smoked each morning at 10am.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

LaDonna

Liked: Amenities
Very nice hotel with walkable eateries
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Anaisa

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and rooms are spacious. we had an issue with the AC not working on our room, and they were able to accommodate us with a new room, but we had to ask several times before being relocated.
Stayed 1 night in Dec 2025
Verified

8/10 Good

HAKEMAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Lakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sheraton downtown dALLAS EXPERIENCE

very quiet work spaces
Stayed 1 night in Oct 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a bit of a circus with the Red River game but was worth every penny. Food options are incredible. Highly recommend!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning, easy parking/ valet, everyone was pleasant, perfect location. Food was delicious! Can’t say anything they could improve on, definitely a re book!!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful Stay

Nice peaceful stay. I loved the restaurants and gym equipment. I was able to keep up with my training.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Collyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service is top notch!

The experience was wonderful from check in to check out. Everything was in wonderful condition and clean. Staff were friendly and incredibly helpful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful! Room service was quick and yummy!
Stayed 2 nights in May 2025