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Extended Stay America Suites Dallas Frankford Road

2.0 star property
Travelers can maintain their fitness routines at the hotel gym before cooling off in the outdoor pool, while free self parking adds a welcome convenience.

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Dining - Extended Stay America Suites Dallas Frankford Road (Dallas)
Exterior - Extended Stay America Suites Dallas Frankford Road (Dallas)
Desk, iron/ironing board, free WiFi, bed sheets - Extended Stay America Suites Dallas Frankford Road (Dallas)
Interior - Extended Stay America Suites Dallas Frankford Road (Dallas)
Living area | 32-inch flat-screen TV with cable channels, TV - Extended Stay America Suites Dallas Frankford Road (Dallas)
Extended Stay America Suites Dallas Frankford Road offers practical comforts for active guests. Enjoy the gym, outdoor pool, laundry facilities, and luggage storage. Conveniently located near Galleria Dallas with free self-parking.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

About the neighborhood

Located in Far North Dallas, a neighborhood in Dallas, Extended Stay America Suites Dallas Frankford Road is in the suburbs. Travelers who have shopping on the agenda can visit Galleria Dallas and The Shops at Legacy. Looking to enjoy an event or a game? See what's going on at Comerica Center or Ford Center. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Dallas travel guide
Map
18470 Dallas Pkwy, Dallas, TX, 75287

What's nearby

  • Dallas_GalleriaDallas_500861-1
    Galleria Dallas
    7 min drive - 7.2 miles
  • Dallas_DallasMarketCenter_6081103-5
    Dallas Market Center
    19 min drive - 19.5 miles
  • American Airlines Center
    American Airlines Center
    19 min drive - 19.8 miles
  • Dallas_GaylordTexanConventionCenter_553248633955817001-5
    Gaylord Texan Convention Center
    21 min drive - 20.6 miles
  • NorthBark Dog Park
    2 min drive - 1.2 miles

Getting around

  • Knoll Trail Station
    6 min drive
  • Dallas Medical-Market Center Station
    18 min drive
  • Dallas-Fort Worth Intl. Airport (DFW)
    29 min drive

Restaurants

  • Chick-fil-A
    9 min walk
  • Pappadeaux Seafood Kitchen
    8 min walk
  • Whataburger
    7 min walk
  • Laney's Lounge
    17 min walk
  • Jack in the Box
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Frequently asked questions

Does Extended Stay America Suites Dallas Frankford Road have a pool?

Yes, this property has an outdoor pool.

Is Extended Stay America Suites Dallas Frankford Road pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 25.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Extended Stay America Suites Dallas Frankford Road?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Extended Stay America Suites Dallas Frankford Road?

Check-out is at 11 AM.

Where is Extended Stay America Suites Dallas Frankford Road located?

Located in Far North Dallas, this hotel is within 3 mi (5 km) of Shops at Willow Bend, Crayola Experience, and Quorum Park. Mary Kay Museum and Addison Circle Park are also within 3 mi (5 km).

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Reviews

Extended Stay America Suites Dallas Frankford Road Reviews

6.0

6.2

Cleanliness

7.8

Location

6.6

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 75 out of 342 reviews
Rating 8 - Good. 60 out of 342 reviews
Rating 6 - Okay. 61 out of 342 reviews
Rating 4 - Poor. 58 out of 342 reviews
Rating 2 - Terrible. 88 out of 342 reviews

Reviews

Verified

8/10 Good

farron

Liked: Cleanliness, staff & service
Two night stay: Spacious room, operational kitchenette and close to services. Easy checkin/out.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Phyllissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Staff is nice.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Sara

Liked: Staff & service
Disliked: Property conditions & facilities

Friendly service, nice rooms, no elevators

Front desk lady was very nice, no working elevators, a lot of weird smells, no breakfast as advertised. Rooms were clean and as the picture stated.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Dileep

Liked: Cleanliness, property conditions & facilities
Everything is good but has some bad smell outside the room which is in the walk path and their is no breakfast which is not good
Stayed 2 nights in Oct 2023
Verified

6/10 Okay

Jesse

Liked: Room comfort
Disliked: Cleanliness, staff & service

Service and cleanliness’s

We arrived at 10:00 pm and checking in time closes at 11:00pm. However after driving for 6 hours, we stood at the reception for 45 minutes. We called the reception number and the number listed there but had no luck. After almost an hour we hard some movement inside the housing keeping room. I walked in there and met a lady doing laundry. I asked her who’s at the reception. She said it was her and she’d be down to check is in in a few minutes. The lady came to help us and apologised for the long wait. she looked very tired being the house keeper and the receptionist. The lady/staff was very very very nice that we calmed down ( she still served us with a big smile on her face and carried a friendly conversation with us). The room was spacious, and organized BUT’ it was very very very dusty. The dresser drawers, the bathroom seat, and the tv which did not even work were all dusty. There were no hangers to hang ou clothes neither. The rooms has no phone to call the reception and given that we were on the third floor and tired we decided not to go downstairs to ask for anything. I took one of the bathroom wash clothes and wiped down the dining table and the bathroom counters. The website indicated the checkout is 11:30. So the following morning we checked out at 11:30 am but we were charged $40 for that we were 30 mins late to check out. Overall the location is perfect and the rooms are spacious so I give them a 3 star.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Clarence D Spradley

Liked: Cleanliness, staff & service, property conditions & facilities
it was the best price and value in the area
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

Lacorah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
its was a lot of ppl living there as there home
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Zia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs to have working elevator
Stayed 1 night in Sep 2023
Verified

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort

Refuge camp

Bathroom sink drain backed up, trash in room when we got there, door deadbolt didn't line up to door frame to be able to be locked.
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

T

Liked: Cleanliness
The TV reception was horrible.... No breakfast, and the pool was closed...
Stayed 2 nights in Jun 2020
Verified

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not clean. The elevator and hallways smelled like urine. Trash all around the building.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Claudio

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I need my return deposit, it is an abuse that my deposit has not been returned to me. I need it
Verified

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hallway floors where uneven and the floor in kitchenette where sticky to walk on.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Joyce

Disliked: Amenities, property conditions & facilities
It’s wasn’t clean. Room had stains everywhere. The tab was horrible. Definitely not worth the price.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Carolina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to check in at 10pm and was told that reception was closed and there were no rooms available so I had to find another hotel to stay at. I would like my money back please
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Tarik

Disliked: Cleanliness, staff & service, property conditions & facilities

Absolutely worst hotel

Lobby filthy. Receptionists was rude, uninformed, and either on meds or alcohol. No manager on site only a phone that was never answered. The absolute worst hotel I have ever experienced. I travel and spend over 150 nights a year in hotels
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Dana

Disliked: Property conditions & facilities, room comfort

There was no warning for this!

A $100 deposit was required up front. There was no hot water, heat, or AC "due to repairs." The desk clerks were decent but I could tell they'd about had it. The site said "free breakfast" but there was none. We only stayed one night. The property is old and battle-scarred it seemed.
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Taja

Liked: Staff & service
Disliked: Property conditions & facilities
There was no grab & go breakfast as was mentioned on the booking site. Staircases smelled like urine. Hallways smelled like weed. Toilet was dirty and also had hair on toilet seat when I checked in and the the thermostat was difficult to work in order to get the right temperature and therefore it was blowing out cold air instead of hot for heat.
Stayed 3 nights in Dec 2023
Verified

4/10 Poor

Domingo

Disliked: Cleanliness, amenities, property conditions & facilities
Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Janie

Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with this property. Place is not well kept, rooms and hall way smell like urine. I asked for manager and nobody ever followed up after voicing issue. Coffee was cold, the was no creamer and what they call breakfast included was a muffin / breakfast bar. Do not recommend!!
Stayed 1 night in Apr 2023
Verified

4/10 Poor

Yvonne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one at the front desk My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service
Stayed 6 nights in Sep 2023
Verified

2/10 Terrible

Ta Tanesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes excuses- in that order.
Stayed 4 nights in Nov 2023
Verified

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The female staff were great. The men...when you could find them (because they were never at the front desk) were abrupt and rude. There was a pile (literally 6-8 black plastic bags) of trqsh on the hall near our door. The next morning about 11am, i asked the oler man when the trash would be removed because it smells bad. He yold me it was rude of me to see something wrong with the hotel and expect them to remedy it quickly. I knew from there that the rest of our 3 day stay was going to be hell.
Stayed 3 nights in Aug 2023
Verified

2/10 Terrible

Jonathan

Prior to check in I r placed three calls to confirm the reservation never could reach desk person call the hotels.com spoke with three different people stating that I could not reach anyone at the front desk to confirm check in they prompted me to call back later saying that the attendant was doing a security walk through after arriving at hotel found out that the hotels is being renovated this is 12:30 in the morning an inconvenience nightmare...... caledl this morning everyone is passing the blame!!!!!!
Stayed 1 night in Jun 2024