See all properties

Crowne Plaza Dallas Downtown by IHG

3.5 star property
Travelers cool off at the outdoor pool with cocktails or refuel at THRIVE Restaurant before stepping out to explore downtown Dallas's vibrant scene

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine - Crowne Plaza Dallas Downtown by IHG (Dallas)
Premium bedding, in-room safe, desk, iron/ironing board - Crowne Plaza Dallas Downtown by IHG (Dallas)
Terrace/patio - Crowne Plaza Dallas Downtown by IHG (Dallas)
Point of interest - Crowne Plaza Dallas Downtown by IHG (Dallas)
Check-in/check-out kiosk - Crowne Plaza Dallas Downtown by IHG (Dallas)
Crowne Plaza Hotel Dallas Downtown welcomes visitors with a refreshing outdoor pool and comfortable sun loungers. Enjoy meals at THRIVE Restaurant and convenient dry cleaning/laundry services. Free in-room WiFi and attentive staff enhance the downtown experience.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(66 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

7.4 out of 10
Good
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(83 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Dallas, a neighborhood in Dallas, Crowne Plaza Dallas Downtown by IHG is near a metro station. Travelers eager for a bit of culture can stop by Cotton Bowl, while those who have shopping on the agenda may want to visit Dallas Market Center and Galleria Dallas. Check out an event or a game at American Airlines Center, and consider making time for Dallas World Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location. Visit our Dallas travel guide
Map
1015 Elm St, Dallas, TX, 75202

What's nearby

  • John F. Kennedy Memorial
    John F. Kennedy Memorial
    5 min walk - 0.3 miles
  • Dallas World Aquarium
    Dallas World Aquarium
    5 min walk - 0.3 miles
  • The Sixth Floor Museum at Dealey Plaza
    The Sixth Floor Museum at Dealey Plaza
    7 min walk - 0.4 miles
  • Dallas_KayBaileyHutchisonConventionCenter_500848-5
    Kay Bailey Hutchison Convention Center
    10 min walk - 0.6 miles
  • American Airlines Center
    American Airlines Center
    15 min walk - 0.8 miles

Getting around

  • Akard Station
    3 min walk
  • Dallas Union Station
    10 min walk
  • Love Field Airport (DAL)
    18 min drive

Restaurants

  • McDonald's
    4 min walk
  • Twisted Trompo
    4 min walk
  • Monarch
    3 min walk
  • Sushiya
    3 min walk
  • Little Daisy
    4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel near Kay Bailey Hutchison Convention Center
Close to Dallas World Aquarium and Reunion Tower, Crowne Plaza Dallas Downtown by IHG provides a terrace, dry cleaning/laundry services, and a bar. The on-site American cuisine restaurant, THRIVE Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a 24-hour gym and a 24-hour business center.
Other perks include:
  • An outdoor pool along with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Express check-out, express check-in, and a banquet hall
  • Concierge services, a computer station, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 291 rooms have comforts such as premium bedding and pillow menus, in addition to perks like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Similar properties

Indoor pool
Hampton Inn & Suites Dallas Downtown
Downtown Dallas
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
8.6 out of 10, Excellent, 1,147 reviews
Hampton Inn & Suites Dallas Downtown
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Yes, this property has an outdoor pool.

Is Crowne Plaza Dallas Downtown by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 20.00 per night.

What time is check-in at Crowne Plaza Dallas Downtown by IHG?

Check-in start time: 3 PM; Check-in end time: 2 AM.

What time is check-out at Crowne Plaza Dallas Downtown by IHG?

Check-out is at noon. Late check-out is available for USD 25.00 (subject to availability).

Where is Crowne Plaza Dallas Downtown by IHG located?

Located in Downtown Dallas, this hotel is within a 5-minute walk of Renaissance Tower and Dallas World Aquarium. Kay Bailey Hutchison Convention Center and Reunion Tower are also within 15 minutes. Akard Station and West End Station are within a 5-minute walk.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Crowne Plaza Dallas Downtown by IHG Reviews

7.0

Good

7.2

Cleanliness

7.0

Amenities

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 499 out of 1393 reviews
Rating 8 - Good. 253 out of 1393 reviews
Rating 6 - Okay. 254 out of 1393 reviews
Rating 4 - Poor. 174 out of 1393 reviews
Rating 2 - Terrible. 213 out of 1393 reviews

Reviews

Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good parking, bar and restaurant were good.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. I enjoyed the bar and restaurant they had down by the lobby. The location of the hotel is a little sketchy but nothing too alarming. I love that the building is downtown. All the restaurants and bars were within walking distance.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and great amenities
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Good staff and nice stay will be staying here again definitely
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Anias

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, great amenities, easy parking and access to hotel.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Bonnie

Clean room and comfy bed
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kathy

Clean rooms, great breakfast, helpful staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, and had the very best hotel breakfast, ever!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Derrick

Liked: Cleanliness, property conditions & facilities
Room was nice, staff was fine, great location, thought the parking situation isnt great and the elevators absolutely suck.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Mildred

Liked: Cleanliness
Friendly staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Octavio

Liked: Cleanliness, property conditions & facilities
Clean rooms. Convenient location. Staff was friendly at front desk
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very well decorated for the price of the rooms. Room was very clean. One issue with a/c not working but management was quick to move me to another room. Seemed other guests had same issues in other rooms. Both rooms had great views of downtown Dallas. The breakfast buffet was excellent. Large variety of foods and drinks available. Despite being next to Dart rail the hotel and rooms were very quiet. A definite choice for my next visit.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

jasolyn

Liked: Cleanliness, amenities, property conditions & facilities
amazing room
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, amenities
Great location and staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tawana

Beautiful hotel, staff was top notch
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Jennifer

Liked: Cleanliness, amenities
Staff was kind. Room was old but clean. 2 stars because air conditioning stopped working late at night and it became uncomfortably warm in our room
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Shira

Disliked: Cleanliness, property conditions & facilities
Room felt neglected, sink and shower tub didnt drain properly, tissuebox was empty upon arrival, elevators creaked and groaned and felt a bit scary to use, breakfast was overpriced and very very basic. Staff was friendly, helpful and nice. That was the best part of the stay. I would NOT stay here again or recommend this hotel.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Christina

Staff was very accommodating
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
What a great service at the Crowne Plaza!!! Room was tidy and clean and very comfortable!! Huge shout out to Kylie the valet who went over and above with his hospitality. Being from New Zealand, they made my stay very pleasant..AAA+++
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The balcony had a great view, and the staff was super friendly and very helpful made our anniversary a night to remember.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shanika

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so welcoming. The room view had a view of the city(chef’s kiss) I almost over slept on my birthday because the bed feels like a Cloud! The ambiance of this hotel is by far one of the best I have seen! Don’t forget to try the Sriracha wings…my fav
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jade

Liked: Cleanliness, property conditions & facilities
Loved the view from the balcony!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Tamika

Liked: Cleanliness, property conditions & facilities
Clean bathroom and room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour and dinner were great!
Stayed 1 night in Nov 2025