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Crowne Plaza Dallas Downtown by IHG

Property class: 3.5

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

A modern restaurant with a bar area, seating arrangements, and a large screen. - Crowne Plaza Dallas Downtown by IHG (Dallas)
A modern lobby with a white sectional sofa, a wooden coffee table, and a patterned carpet. - Crowne Plaza Dallas Downtown by IHG (Dallas)
A large brick building with arched windows and multiple flags, including the American flag, located at a street intersection. - Crowne Plaza Dallas Downtown by IHG (Dallas)
A hotel room with a bed, a bedside table, a TV mounted on the wall, and a view of the cityscape at night. - Crowne Plaza Dallas Downtown by IHG (Dallas)
A bar area with a granite countertop, bar stools, and a television screen. - Crowne Plaza Dallas Downtown by IHG (Dallas)
Located close to Kay Bailey Hutchison Convention Center and American Airlines Center, Crowne Plaza Dallas Downtown by IHG provides a terrace, dry cleaning/laundry services, and a bar. The on-site American cuisine restaurant, THRIVE Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Room, 1 King Bed, Balcony

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Premium Room, 1 King Bed, Balcony

7.0 out of 10
Good
(22 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

A hotel room with a large bed, a smaller bed, a desk with a chair, a TV, and a window with a city view.

Premium Room, City View

7.4 out of 10
Good
(26 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

A hotel room with a large bed, a sofa, a desk, a chair, a TV, and a window with curtains.

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(12 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Premium Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

A hotel room with a large bed, a smaller bed, a desk with a chair, a TV, and a window with a city view.

Premium Room, 2 Queen Beds

7.6 out of 10
Good
(74 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Premium Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Standard Room, 1 Queen Bed, Accessible (Mobility)

7.8 out of 10
Good
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Standard Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

A compact hotel room with a kitchenette, a small refrigerator, a coffee machine, and a single drawer unit.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(95 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Dallas, a neighborhood in Dallas, Crowne Plaza Dallas Downtown by IHG is near a metro station. Cotton Bowl and Texas Trust CU Theatre are cultural highlights, and travelers looking to shop may want to visit Dallas Market Center and Galleria Dallas. Check out an event or a game at American Airlines Center, and consider making time for Dallas World Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location. Visit our Dallas travel guide
Map
1015 Elm St, Dallas, TX, 75202

What's nearby

  • A modern concrete structure with vertical lines and circular indentations, set against a backdrop of a historic building with a clock tower and domed roof.
    John F. Kennedy Memorial
    5 min walk - 0.3 miles
  • A large aquarium entrance with lush greenery and palm trees.
    Dallas World Aquarium
    5 min walk - 0.3 miles
  • A city street with a prominent red brick building, a tall blue skyscraper, and a clear sky.
    Dealey Plaza
    7 min walk - 0.4 miles
  • A large red brick building with arched windows and a sign for the Houston Independent School District.
    The Sixth Floor Museum at Dealey Plaza
    7 min walk - 0.4 miles
  • A modern convention center with a large blue sign and a distinctive architectural design.
    Kay Bailey Hutchison Convention Center
    10 min walk - 0.6 miles

Getting around

  • Akard Station
    3 min walk
  • Dallas Union Station
    10 min walk
  • Love Field Airport (DAL)
    18 min drive

Restaurants

  • McDonald's
    4 min walk
  • Monarch
    3 min walk
  • Twisted Trompo
    4 min walk
  • Little Daisy
    4 min walk
  • White Rhino Coffee
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Covered self parking on site (USD 24 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Covered self parking fee: USD 24 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May to October
Pool access available from 8:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Crowne Plaza Dallas Downtown by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM.

Is Crowne Plaza Dallas Downtown by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 24 per night.

What time is check-in at Crowne Plaza Dallas Downtown by IHG?

Check-in start time: 3 PM; Check-in end time: 2 AM.

What time is check-out at Crowne Plaza Dallas Downtown by IHG?

Check-out is at noon. Late check-out is available for USD 25.00 (subject to availability).

Where is Crowne Plaza Dallas Downtown by IHG located?

Located in Downtown Dallas, this hotel is within a 5-minute walk of Renaissance Tower and Dallas World Aquarium. Kay Bailey Hutchison Convention Center and Reunion Tower are also within 15 minutes. Akard Station and West End Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Dallas Downtown by IHG Reviews

7.2

Good

7.4

Cleanliness

6.8

Amenities

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 616 out of 1634 reviews
Rating 8 - Good. 294 out of 1634 reviews
Rating 6 - Okay. 288 out of 1634 reviews
Rating 4 - Poor. 194 out of 1634 reviews
Rating 2 - Terrible. 242 out of 1634 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for doing things in down town Dallas. Reasonably priced.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The staff is friendly with clean rooms.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed there twice already very good location. Staff was very nice.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was amazing and the staff was very attentive. Transportation was easy to use. Lots of homeless people in the streets
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were amazing and parking was easy!
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Room was clean and comfortable, the hotel is showing its age, could definately use an update.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very helpful and pleasant. Very informative about how to get around. Great stay👍
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were super kind and very friendly. The rooms were clean and linen was clean. The pool needed a little bit of picking up. The view from the pool was amazing and the breakfast was overpriced for being a hot continental breakfast. Overall, our stay was good and will return.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Room was spacious and clean.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal. The only problem was the parking at the hotel and the elevators were really slow. Which I understand since it was a big hotel!
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8/10 Good location
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Our first room had no hot water, the air conditioner didn’t cook adequately, the tub didn’t drain and the vent in the ceiling was dripping water. After the first night we changed rooms and the shower head did hot work. Karen, at the front desk, was as helpful as she could be and she was very accommodating. There was an overall lack of maintenance. The downstairs and the lobby were pretty and clean. I have stayed here before and it has declined since my last stay.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We enjoyed the indoor pool
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this hotel—the location, the room, and the friendly staff. We were welcomed by Karen at the front desk, and she was very courteous. A good hotel; we recommend it👍👍👍
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and in good conditions. Perfect location in downtown with easy parking
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The lobby was the nicest part of the property. Rooms are a bit smelly (like cat urine) and the a/c doesn’t work well at all. Bed was clean and comfortable but the rest of the room definitely needed help. And if you drive anything other than a sedan and want to park there be careful….height in parking garage is pretty low!
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Breakfast was great! Staff was friendly. Lobby was clean. Elevators were a bit concerning - noisy. Had issue getting room cleaned - and clean towels and the like. In the room - No extra chair and fixed window portion of sliding door was cracked. Severely. Not sure how it was still intact.
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no problems, everything went smooth! Rooms are nice! Only thing outside windows can use a clean but other than that, good overall!
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs a major refurbishment and upgrade. The pool was out of use most of my 2 day stay and the gym, which was well equipped, had poor functioning AC so the space was very warm. The room itself was large and comfy. The bathroom needs work and was tiny. The area is close to Main St but not very nice to walk around at night.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty good overall, and the staff was great and very helpful. The only thing that wasn’t that great was getting on and off the elevators. Some of the elevators weren’t working, and since the hotel was packed, the elevators were very slow and stopped on almost every floor, which led to some long wait times. The food was good overall, and definitely try the crab cakes—they were on point!
Stayed 3 nights in Aug 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Staff is wonderful, everywhere. However, hotel is old. Elevators rattle, no regular coffee, sugars of cremes in the rooms. Just decaff coffee and tea. Towels rationed. Rooms clean and beds comfortable. Biggest issue: allowing homeless people to sit and sleep in lobby. Strong smell of Uribe and lobby furniture stained. I feel bad for staff that are the face of the hotel to find excuses for the poor management. I know homelessness and mental health is an issue but there should be security to not allow them in the lobby. Rooms are not cheap.
Stayed 2 nights in Sep 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay at this location. Very expensive for a bed in a room. Wasn’t warned that deposits would be charged for each day spent 500 for 2 days. Never going back //no Ice no snacks nothing not even vending items. But 500
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff very helpful and polite, just know that the check in is as stated 3pm.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Great location, no complaints, comfortable bed.
Stayed 1 night in Mar 2026