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Candlewood Suites Dallas Plano East Richardson by IHG

2.5 star property
Savor moments of relaxation by the BBQ grill or on the tranquil terrace. Let attentive staff make your stay seamless.

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Photo gallery for Candlewood Suites Dallas Plano East Richardson by IHG

Exterior - Candlewood Suites Dallas Plano East Richardson by IHG (Plano)
Suite, 1 Bedroom | Down comforters, in-room safe, individually decorated - Candlewood Suites Dallas Plano East Richardson by IHG (Plano)
Exterior - Candlewood Suites Dallas Plano East Richardson by IHG (Plano)
Exterior - Candlewood Suites Dallas Plano East Richardson by IHG (Plano)
Fridge, microwave, stovetop, dishwasher - Candlewood Suites Dallas Plano East Richardson by IHG (Plano)
Welcome to Candlewood Suites Dallas Plano East Richardson, where a 24-hour gym and barbecue grills meet convenience. Unwind on the terrace or explore the gift shop, all while staying connected with in-room WiFi and enjoying helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Down comforters, in-room safe, individually decorated

Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchen
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Down comforters, in-room safe, individually decorated

Studio Suite

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchen
Refrigerator
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 1 King Bed

Down comforters, in-room safe, individually decorated

Studio Suite, 1 King Bed

8.0 out of 10
Very good
(11 reviews)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchen
Refrigerator
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Down comforters, in-room safe, individually decorated

Studio Suite, 1 Queen Bed

7.0 out of 10
Good
(19 reviews)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchen
Refrigerator
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Plano, Candlewood Suites Dallas Plano East Richardson by IHG is in the business district and near a metro station. Travelers who have shopping on the agenda can visit Galleria Dallas and NorthPark Center. Looking to enjoy an event or a game while in town? See what's happening at Ford Center or Curtis Culwell Center.
Visit our Plano travel guideOpens in a new window
Map
2401 E George Bush Highway, Plano, TX, 75074

What's nearby

  • CityLine - 2 min drive - 1.6 miles
  • ArtCentre of Plano - 4 min drive - 3.2 miles
  • University of Texas at Dallas - 7 min drive - 5.8 miles
  • Galleria Dallas - 10 min drive - 13.5 miles
  • American Airlines Center - 19 min drive - 22.4 miles

Getting around

  • Bush Turnpike Station West - 4 min drive
  • Dallas Union Station - 21 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 33 min drive

Restaurants

  • ‪Wildwood - ‬3 min drive
  • ‪McDonald's - ‬3 min walk
  • ‪Whataburger - ‬18 min walk
  • ‪Sonic Drive-In - ‬9 min walk
  • ‪Burger King - ‬4 min walk

About this property

Candlewood Suites Dallas Plano East Richardson by IHG

Hotel near University of Texas at Dallas
Consider a stay at Candlewood Suites Dallas Plano East Richardson by IHG and take advantage of a terrace, dry cleaning/laundry services, and a 24-hour gym. In addition to a 24-hour business center and a snack bar/deli, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • A 24-hour front desk, a front-desk safe, and an elevator
  • Smoke-free premises, a TV in the lobby, and barbecue grills
  • Guest reviews speak highly of the helpful staff
Room features
All 92 individually furnished rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and shower/tub combinations
  • 42-inch TVs with premium channels and DVD players
  • Wardrobes/closets, separate dining areas, and kitchens

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster
  • Waffle maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50.00 per day

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Dallas Plano East Richardson
Candlewood Suites Dallas Richardson
Candlewood Suites Dallas Richardson Aparthotel
Candlewood Suites Dallas Richardson Aparthotel Plano East
Candlewood Suites Plano East
Candlewood Suites Richardson
Candlewood Suites Dallas Plano East Richardson Hotel
Candlewood Suites Dallas Richardson Hotel
Candlewood Suites Dallas Plano East Richardson
Candlewood Suites Dallas Plano East Richardson by IHG Hotel
Candlewood Suites Dallas Plano East Richardson by IHG Plano
Candlewood Suites Dallas Plano East Richardson an IHG Hotel

Frequently asked questions

Is Candlewood Suites Dallas Plano East Richardson by IHG pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Candlewood Suites Dallas Plano East Richardson by IHG?

Check-in start time: 3 PM; Check-in end time: 6 AM.

What time is check-out at Candlewood Suites Dallas Plano East Richardson by IHG?

Check-out is at 11 AM.

Where is Candlewood Suites Dallas Plano East Richardson by IHG located?

Situated in the business district, this hotel is 1.2 mi (2 km) from CityLine and within 3 mi (5 km) of ArtCentre of Plano and Collin Creek Mall. Eisemann Center for the Performing Arts and Breckinridge Park are also within 3 mi (5 km). Bush Turnpike Station West is 26 minutes by foot.

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Reviews

Candlewood Suites Dallas Plano East Richardson by IHG Reviews

8.2

Very Good

8.6

Cleanliness

8.4

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 251 out of 527 reviews
Rating 8 - Good. 150 out of 527 reviews
Rating 6 - Okay. 54 out of 527 reviews
Rating 4 - Poor. 25 out of 527 reviews
Rating 2 - Terrible. 47 out of 527 reviews

Reviews

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and accommodating. The hotel was clean, parking area well lit, and all outside doors required key access to enter. We felt very safe at this location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, room comfort

Great place to stay

It's not the newest hotel in the area, but I got to say it's clean, the staff was nice and the room was really comfortable. I slept like a baby. I had no problem finding where to park. I'd would definitely stay here again.
Stayed 1 night in Sep 2025

8/10 Good

Trillyne

Liked: Amenities
I did not hate this hotel stay. Everything is pretty average, staff at the front desk was kind, always provided anything we needed. The kitchen was fully equiped, bathroom clean with fresh towels. Dove soap for shampoo, conditioner, body wash and hand soap. Which was lovely. Free washer and dryer, and a small store for any toiletries or snacks/ frozen meals. The stay was nice, the worst thing that happened was a hair from the previous visitor was on the bed sheet. No bugs no stink, barley heard any neighbors.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort

Awesome as always!

Kenwood suites is and always will be one of my favorite hotels to stay at Great hotel for the price staff's always polite and courteous it's always clean and it has great perks!
Stayed 1 night in Jul 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tayisha was awesome. room very comfortable. amenities great.
Stayed 2 nights in Jun 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quite location
Stayed 1 night in Nov 2024

8/10 Good

Lynn

Liked: Staff & service
Quiet and inexpensive. Front desk manager was very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Jamie

Liked: Property conditions & facilities
The people were great. We had a nice time. Very nice hotel
Stayed 2 nights in Sep 2024

8/10 Good

Brenna

Liked: Cleanliness, staff & service, amenities
This was a quiet property in the perfect location for the event we were attending.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Close to where I was working.
Stayed 1 night in Sep 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall not a bad place to stay.

The staff was friendly and helpful when I had questions. The room had a very comfortable bed and everything was clean. There were quite a few folks staying there and despite that it was very quiet. I would stay here again.
Stayed 2 nights in Nov 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Friendly staff and comfortable room. The hallways are dated and need updating.
Stayed 7 nights in Feb 2025

10/10 Excellent

Inocencio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Rikiyia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very easy to find accessible off the highway. The hotel was clean and fresh and our room was available early. Check in was a breeze and the GM and front desk staff were truly the highlight. I will forever book this hotel. The kitchenette was very handy, cleaned and stocked well.
Stayed 1 night in Nov 2024

10/10 Excellent

Taiwo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great customer service.
Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a 2 night stay/ Price was good, place as clean and comfortable, space just right. the sink in the bath drained very slowly. Maintenance was gone for the day and they didn't send them the next day. no ice was available at the property.
Stayed 2 nights in May 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Hotel room is spacious, quiet, and comfortable- would be a very comfortable place for a longer term stay. Good location for our needs. Only issue was the elevator was broken for our overnight stay.
Stayed 1 night in May 2024

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Very clean for an older facility.
Stayed 1 night in Nov 2023

10/10 Excellent

Alphonse

Liked: Cleanliness, staff & service, property conditions & facilities
Room is acceptable
Stayed 1 night in Apr 2024

8/10 Good

Cherrell

Liked: Cleanliness, staff & service, property conditions & facilities
There was a 15 minute wait to check in due to the front desk person being a no call no show but the manager eventually showed up at the front desk to help out and was friendly and helpful. The facility were clean and smelled good. The rooms were spacious as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location. I was on the third floor and didn’t hear any traffic or noise from outside. The rooms may appear outdated, but the bed was so comfy, the shower hot for a long shower, very clean and safe. I loved the staff. Not one or the five staff members I encountered seemed like they worked there, but more like you were welcomed there.
Stayed 1 night in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super clean and looks new. The only issue I have is the smell. I think it comes from the auto misters in the hall. It is a strange smell that is very off-putting. Without the smell I'd give it 5s all around. The staff is really friendly.
Stayed 2 nights in May 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

The bad and the good.

I've stayed here twice now and both times were ok. The two gripes that I have are 1) turning into/out of the parking lot onto the frontage road is difficult to say the least. It can be very dangerous. 2) I respect the fact that some folks like to cook in their rooms because eating out is expensive * but* with several different rooms cooking several different meals the hallways smell very unpleasant at times and the odors make it into my room. Something should be done about this. On the plus side, the room was clean,the bed was comfortable, and it was quiet. The hotel staff was very pleasant as well.
Stayed 3 nights in Feb 2025

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was clean. The towels in the shower were only hand towels. I would have walked to the front desk however the elevators were out of service and we were on the 5th floor. This made it difficult since one of the people staying in the room is disabled
Stayed 1 night in May 2024