Vacations Close To Cuyabeno Wildlife Reserve

Service and check-in was not good. Elevators were horrible and there was no staff available to coordinate a better elevator experience. My room smelled like mamajuana and housekeeping cleaned my room once in 3 days.

The rooms are clean, the staff was lovely and very helpful

Great

The bathroom sink had no hot water. Shower had hot water. AC did not get cold

For a luxury hotel, would have liked to check in with a person, Never spoke to anyone, did everything at a kiosk. Also, was charge for a snak in the room, when i did not eat anything……after i moved one of the snacks on the counter looking for a tablet there was a sign for …..found it on the other side of room….ugh!!!! and read that we should not touch at all…….then read that if we had leftovers we could not have kept in frig in room. We had a great meal at Jean and George’s….but could not take any leftovers…..lastly no ice bucket in room….. Now, the Spa was amazing!!!!