Is Hoteles Casa Real pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hoteles Casa Real?

Hoteles Casa Real doesn't offer parking.

Does Hoteles Casa Real provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Hoteles Casa Real located?

Situated in Cusco, this hotel is within a 15-minute walk of Wanchaq Market and Plaza de Armas. Orellana Pumaqchupan Park and Centro de Textiles are also within 5 minutes. Cusco Wanchaq Station is only a 4-minute walk and San Pedro Station is 17 minutes.

2/10 Terrible

Digna

Mar 29, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Very old and dose not have views in bedroom biggest bad thing no Elevator. Breaded sucked. Only Edgar was very informative the reception man.

Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Jan 3, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Está muy centrico, buena atención, guardia de seguridad siempre

Stayed 1 night in Dec 2019

8/10 Good

Lee, Berthoud, Colorado

Jul 8, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very plain basic hotel that's kind of hard to find.. only a single door along a busy street, but it leads down a hallway to a surprisingly nice little hotel. My bus (coming back from Machu Picchu) was running late so I called to tell them it would be shortly after midnight before I arrived and they said no problem they'd be there waiting on me and thanks for calling! Room is very basic but exceptionally clean. Shower had good hot water and plenty of fresh towels. My only complaint is the walls were quite thin making it difficult to sleep once people were up and about elsewhere in the hotel. Overall I booked the hotel based on Expedia reviews and just taking a chance and it worked out quite well!. Definite recommend.

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Mar 30, 2019

Disliked: Cleanliness, amenities, property conditions & facilities

Lo que no nos gusto del hotel fue la limpieza de las habitaciones las sabanas estaban sucias. El primer día pedimos que nos cambiaran las sábanas porque están sucias hasta manchas de sangre tenia y estaban amarillas. En las imágenes de internet ponen algo bonito y llega uno se encuentra con algo totalmente diferente. Además un día le revisaron a mi esposa la maleta, lo evidenciamos porque le dejaron los cosméticos por fuera de la maleta.

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Mar 25, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location, nice room. The only bad thing is that it doesn’t have an elevator, but the staff was helpful with the luggage.

Stayed 1 night in Mar 2019

8/10 Good

Alan, California

Jul 4, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean room and bathroom, warm, comfortable beds and pleasant staff. The property was near the town center within easy walking distance and a nice breakfast was available. They also had an affordable laundry service.

Stayed 2 nights in Jun 2018

8/10 Good

Diego

Apr 23, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visitando el Cusco

Un viaje de aprendizaje y para hacer un poco de turismo, el Cusco una ciudad antigua, bastante limpia y ordenada

8/10 Good

dario

Apr 17, 2018

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

boa

Foi boa, no entanto o café era servido no quinto andar e o hotel não tinha elevador

4/10 Poor

Oleg

Apr 9, 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Never again

It is not hotel. It is hostel

8/10 Good

Sandra

Apr 2, 2018

Liked: Staff & service

Disliked: Room comfort

Esta cerca del centro, el personal fue atento y agradable en recepción y desayuno fueron amables y fue bueno en calidad, lo que no me gusto es que falta limpieza en la habitación y no tiene ascensor el cuarto piso se escuchan las tuberías toda la noche y eso molesta

8/10 Good

Candice

Mar 18, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desayuno estupendo!!

El desayuno es espectacular!! La cama es súper cómoda, la limpieza es buena. En mi habitación la señal del celular no era buena. Me otorgaron un calentador, mi habitación se mantuvo cálida toda mi estadía. Regresare

Stayed 3 nights in Feb 2018

8/10 Good

Jessica, Australia

Mar 7, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple, quiet, good location.

Great breakfast with a view of Cusco from 5th floor, room was simple, comfortable and quiet (except for a a guest who decided to roll their luggage down the tiled hallway floor at 3am!!). Our room was tiled, so pack your slippers or warm socks if you get cold feet! 15min drive to airport (taxi included in our room price), friendly and helpful bilingual staff. 15min walking distance to main square of Cusco. Expedia listing said there was a bathtub, however we did not have one in our room on the third floor. Shower pressure not great and the wifi cut in and out - I was able to access on my android, however my partner could not accces on his iphone.

Stayed 1 night in Mar 2018

8/10 Good

RAFAEL

Feb 19, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pessoal muito atencioso, café da manhã muito bom.

Stayed 5 nights in Feb 2018

10/10 Excellent

Verified traveler

Feb 5, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, helpful front desk. Clean

Great hotel, helpful front desk. Clean. Great hotel laid back and close to everything in cuzco

Stayed 1 night in Feb 2018

10/10 Excellent

Karl

Feb 2, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great no-frills hotel - stayed here 2x

Stayed here on the first night of two separate visits to this hotel. Is a no-frills hotel with good service - see my other review. Both nights were consistent with each other and I would recommend this place again. One more point is there is no lift and breakfast is served on the 5th floor. This said, if you are visiting Cusco and travelling through the Sacred Valley, five flights of stairs should not scare you off from this place!

Stayed 1 night in Jan 2018

10/10 Excellent

Karl

Feb 2, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrific no-frills hotel & great location

Stayed at this hotel two separate nights at the start and end of a trip through the Sacred Valley. The hotel is no-frills, clean with comfortable beds. It is located within a 10 minute walk to the train station which was great for the early morning Peru Rail train. Also, for a no-frills hotel the buffet breakfast was terrific, with good start & finish times and four options from a menu as well. At time of my stay there was free shuttle to the airport which was a nice touch as well.

Stayed 1 night in Jan 2018

6/10 Okay

Buck, North Carolina

Jan 12, 2018

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

More of Hostel than a Hotel

Casa Real is more of a upscale hostel than a hotel. If you come prepared for that it is pretty nice, and the staff are very helpful. There is no longer an entry facade for this "Hotel" Entry is through a steel exterior door and interior security gate down what appears to have been a service entry to the basement. It is directly behind a bus stop on a busy street. It has no curb appeal. The website for this hotel showed nice rooms and they were nice. Mattresses a little thin/firm but nice and overall very clean. The website also showed a restaurant which is no longer there (torn down to make more rooms). Hotel has no elevator. We were on the fourth floor. Elevation at Cuzco is enough that oxygen is available in the lobby so climbing stairs with luggage is a challenge. Hotel is convenient to the central part of town, but that also meant that there was significant street noise until about 2 A.M. The staff was very helpful and pleasant.

Stayed 2 nights in Dec 2017

4/10 Poor

Albert, Washington, DC

Dec 26, 2017

Disliked: Staff & service

Clean, but issues with check-in, billing, staff

When we checked in, they gave us a bad exchange rate, but we didn't complain because they didn't charge us for the extra person in the room. After we put our luggage away and were ready to set out to enjoy the city, they hotel administrator (his title), told us they had accidentally checked us into the wrong room. OK, mistakes happen. When they moved us to the new room, there was already luggage in that room. Finally they moved us into a room that seemed to actually be vacant, but left one of our suitcases in the first-occupied room. When we complained and asked for some consideration on the room fee in because of the inconvenience and waste of time, the administrator immediately became defensive and denied any responsibility, blaming the bell-person for grabbing the wrong key. Clearly this was not true, because in the overly-long check in process, it was the administrator's assistant who assigned the room and gave the key to us. At that point, the administrator's assistant joined the conversation in a very rude manor. Rather than continue, we told them we would let the on-line community know what happened, The administrator told us that that is our right. Later when we returned for the evening, they let us know they had made a billing mistake by not charging for the extra person. They told us they would not add that charge, but would renege on their promise to taxi us to the airport the next morning. (We had already paid for two taxi rides).

Stayed 1 night in Dec 2017

10/10 Excellent

Rob, Boston, USA

Dec 25, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful staff

Very clean, good location, staff all very helpful with more than sufficient English

Stayed 1 night in Dec 2017

8/10 Good

G M RENGIFO

Nov 26, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Todo estuvo súper bien hasta que en mi última noche de reserva de regreso de Machu Picchu me dieron la habitacion equivocada y no hubo modo de solucionar el error cometido por la recepcionista

Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Nov 11, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opção

A equipe foi muito atenciosa e sempre esteve à disposição para ajudar com qualquer coisa. O quarto em que ficamos era amplo e confortável. O café da manhã era saboroso, provavelmente o mais variado que encontramos nos hotéis em que ficamos no Peru. O hotel oferece chá de coca e água aos hóspedes, além de contar com cilindro de oxigênio. Excelente opção para ficar em Cusco, com ótimo custo-benefício. A única ressalva relevante é que o hotel tem quatro andares, mas não tem elevador, o que pode provocar dificuldades a algumas pessoas, embora a equipe prontamente auxilie com as bagagens.

Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Nov 11, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opção

Stayed 3 nights in Oct 2017

10/10 Excellent

Yasna, Chile

Oct 31, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy agradable, bonito y barato.

La atencion es muy buena, el personal muy amable y atento, habitación confortable y limpia, desayuno muy completo y exquisito. Recomendable.

Stayed 1 night in Oct 2017

10/10 Excellent

Peter, Almere

Oct 8, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tophotel dicht bij het centrum.

Perfect hotel. Aardig personeel, bagageopslagservice (voor als je bijvoorbeeld naar Machu Picchu gaat). Taxi service. Warm water. Grote kamers, fijne bedden. Heel uitgebreid ontbijt!

Stayed 1 night in Sep 2017

10/10 Excellent

Chi Che

Oct 7, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really good hotel. Reception is really helpful and hotel quite good, thanks.

Stayed 1 night in Oct 2017

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