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Hotel Puerta del Cielo

2.5 star property
Hotel in Cuernavaca with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Hotel Puerta del Cielo

Outdoor dining
Exterior
Outdoor pool, pool umbrellas
Free WiFi
Outdoor pool, pool umbrellas

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

Room, 2 Double Beds

Highlights

Balcony
TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
  • 15 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

Highlights

TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Microwave

Highlights

Balcony
Separate sitting area
Kitchenette
TV
Ceiling fan
Private bathroom
Microwave
Cookware/dishes/utensils
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240

What's nearby

  • University of the State of Morelos - 3 min drive - 2.4 miles
  • Teopanzolco Archaeological Zone - 4 min drive - 1.9 miles
  • Galerias Cuernavaca Mall - 5 min drive - 4.7 miles
  • Cuernavaca Cathedral - 6 min drive - 2.6 miles
  • Forum Cuernavaca - 6 min drive - 5.4 miles

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Chaparrito's Tacos - ‬6 min walk
  • ‪Tacos Charmin - ‬9 min walk
  • ‪Taqueria el Especial - ‬7 min walk
  • ‪Tacos al Carbón Charmin - ‬8 min walk
  • ‪Quesadillas el Toro Sentado - ‬9 min walk

About this property

Hotel Puerta del Cielo

Property highlights
Hotel Puerta del Cielo provides amenities like a coffee shop/cafe and a garden. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with pool umbrellas
  • Free self parking
  • A 24-hour front desk
Room features
All guestrooms at Hotel Puerta del Cielo include amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 20-inch TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 12

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Frequently asked questions

Does Hotel Puerta del Cielo have a pool?

Yes, this property has an outdoor pool.

Is Hotel Puerta del Cielo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Puerta del Cielo?

Self parking is free at this property.

What time is check-in at Hotel Puerta del Cielo?

Check-in start time: 2 PM; Check-in end time: 11 PM.

What time is check-out at Hotel Puerta del Cielo?

Check-out is at 1 PM.

Where is Hotel Puerta del Cielo located?

Situated in Cuernavaca, this hotel is within 2 mi (3 km) of Portal D10, La Paloma de la Paz, and Teopanzolco Archaeological Zone. Museo de Cuauhnahuac and University of the State of Morelos are also within 3 mi (5 km).

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Hotel Puerta del Cielo Reviews

Reviews

3.8
Rating 10 - Excellent. 8 out of 182 reviews
Rating 8 - Good. 12 out of 182 reviews
Rating 6 - Okay. 28 out of 182 reviews
Rating 4 - Poor. 36 out of 182 reviews
Rating 2 - Terrible. 98 out of 182 reviews

4.2/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10

Todo feo, había cucarachas muertas, un alacrán, olía a veneno, nada que ver como en las fotos, horrible, si puede nunca vayan a ese lugar
Stayed 1 night in Jun 2025

2/10

Nada que ver en las fotos, el pasto seco la alberca en muy malas condiciones, no está fumigada, el servicio del hotel precario, no respetan la reservación, mil cosas mas
Stayed 4 nights in Apr 2025

2/10

Mal lugar
Stayed 1 night in Apr 2025

4/10

Es vieja, los muebles viejos…. No tenían terminal para cobrarme tuve que pagar en efectivo….
Stayed 1 night in Apr 2025

2/10

todo a excepción de las mañanas , mi habitación quedo cerca del restaurante y desde las 5 am están sonando los platos y las platicas de los empleados, todo se acuchaba, por mas que querías dormir un poco mas , no se podia
Stayed 2 nights in Feb 2025

10/10

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Stayed 1 night in Feb 2025

4/10

Mucha caca de gato en todos lados
Stayed 1 night in Jan 2025

2/10

No me quedé, el servicio no corresponde con lo que promocionan. Literalmente es otro hotel, las fotos en la plataforma no son las del hotel es un FRAUDE, tuve que hospedarme en otro lado. Espero me hagan el reembolso
Stayed 1 night in Dec 2024

2/10

Las fotos no son actuales, lamentable estado del hotel en general.
Stayed 1 night in Dec 2024

2/10

No es lo que se publica en las fotos, está my deteriorado y abandonado. El costo elevado para las instalaciones y lo descuidado que está. No volvería a regresar
Stayed 2 nights in Dec 2024

4/10

Buena atencion lo unico malo es que le falta mucho mantenimiento
Stayed 1 night in Nov 2024

2/10

El lugar es pésimo muy sucia, parece hotel de paso. .las fotos no representan lo que es.. es un engaño
Stayed 2 nights in Jul 2024

2/10

No resperón la reserva, ESPERO NO HAYAN COBRADO! El lugar nefasto, una posilga, NADA que ver con las fotos
Stayed 1 night in Jun 2024

2/10

Stayed 1 night in May 2024

6/10

Stayed 1 night in Apr 2024

2/10

La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Stayed 1 night in Apr 2024

2/10

Horrible es un hotel en ruinas no tiene estacionamiento los autos se quedan a la Interperie en terracería
Stayed 1 night in Apr 2024

2/10

Stayed 2 nights in Apr 2024

10/10

Precio, atención y servicio
Stayed 1 night in Apr 2024

2/10

No respetaron mi reserva. Dicen que no tienen habitaciones. Ahora no tengo donde pasar la noche
Stayed 1 night in Apr 2024

8/10

Stayed 1 night in Feb 2024

2/10

La alberca no servía , la habitación elegida no estaba disponible , mala atención por parte de la señora que nos recibió , al final pues solo nos dijo q si no nos gustaba , canceláramos y nos fuéramos
Stayed 1 night in Feb 2024

2/10

Es una verdadera pocilga. No es posible que Expedia tenga este Hotel en su sistema, prefiero dormir abajo de un puente.

8/10

Normal
Stayed 1 night in Dec 2023

2/10

Me dijeron que era muy inseguro y que no se hacían responsables por lo que le pasara a mi auto y que mejor buscará otra opción
Stayed 1 night in Dec 2023