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Hotel Jacarandas

Property class: 2.5

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Shopping on site, a garden, and laundry facilities are just a few of the amenities provided at Hotel Jacarandas. Treat yourself to a body scrub, a body treatment, or a massage at Kauri Spa, the onsite spa. Enjoy onsite activities like basketball, racquetball/squash, and volleyball. In addition to a business center and a free kid's club, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Terraza B

Terraza B | Premium bedding, in-room safe, blackout drapes

Terraza B

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Terraza A

Terraza A | Premium bedding, in-room safe, blackout drapes

Terraza A

  • 25 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Suite Tokiwa

Suite Tokiwa | Premium bedding, in-room safe, blackout drapes

Suite Tokiwa

  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Cuernavaca is home to Hotel Jacarandas. Juan Soriano Museum and Ethnobotanical Garden and Museum of Traditional and Herbal Medicine are cultural highlights, and travelers looking to shop may want to visit Artisanal Market and Forum Cuernavaca. Consider Vista Luna for a night out or Borda Gardens if you're traveling with kids. Visit our Cuernavaca travel guide
Map
Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450

What's nearby

  • A crocodile with its mouth open, revealing its teeth and tongue, in a natural, grassy environment.
    Chapultepec Ecological Park
    15 min walk - 0.8 miles
  • A historic stone building with a clock tower, a Starbucks Coffee, and a grassy area with a large rock.
    Cuauhnahuac Regional Museum
    6 min drive - 1.7 miles
  • Juan Soriano Museum
    6 min drive - 1.7 miles
  • Plaza de Armas
    6 min drive - 1.7 miles
  • Teopanzolco Archaeological Zone
    7 min drive - 1.4 miles

Getting around

  • Benito Juarez International Airport (MEX)
    93 min drive

Restaurants

  • Sanborns Cuernavaca Casa de Piedra
    6 min walk
  • el Camaron Guasaveño
    6 min walk
  • Taqueria Erendira
    8 min walk
  • Burger King
    11 min walk
  • Tacos Charlie
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Racquetball/squash
  • Shopping
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property
Guests under 11 years old are not allowed in the swimming pool, and guests under 11 years old are only allowed in the swimming pool with adult supervision

Frequently asked questions

Does Hotel Jacarandas have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Jacarandas pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Jacarandas?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Jacarandas?

Check-out is at noon.

Where is Hotel Jacarandas located?

This family-friendly Cuernavaca hotel is within 1 mi (2 km) of Chapultepec Ecological Park, Juan Soriano Museum, and Teopanzolco Archaeological Zone. Ethnobotanical Garden and Museum of Traditional and Herbal Medicine and Borda Gardens are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Jacarandas Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 93 out of 183 reviews
Rating 8 - Good. 67 out of 183 reviews
Rating 6 - Okay. 10 out of 183 reviews
Rating 4 - Poor. 8 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

Reviews

Verified review

10/10 Excellent

Sarahi

Liked: Staff & service, amenities, property conditions & facilities
excellent quiet clean and safe place ideal for my family
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location for what I needed, and overall the property has everything you need
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy agradable, gracias por la atención.
Verified review

10/10 Excellent

TANIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, excelente servicio.
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Susana

Liked: Cleanliness, staff & service
Instalaciones un poco viejas. Deben remodelar o actualizarse
Verified review

8/10 Good

ALCYNOE

Liked: Cleanliness, staff & service, property conditions & facilities
Le falta un poco de mantenimiento nada más. Todo lo demás súper bien. La atención buenísima.
Stayed 1 night in Nov 2022
Verified review

4/10 Poor

Octavio Bonilla

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Era un grandioso lugar con restaurante y ahora para tomar los alimentos hay que salir , no tienen ni un café , rente una suite , y estaba en pésimas condiciones ,,, Y muy cara No vuelvo a regresar
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel para descanso de fin de semana para familias grandes
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

ALFONSO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SIN DUDA UNO DE MIS LUGARES FAVORITOS. LAMENTO QUE LA PANDEMIA Y HECHOS NATURALES LO HAYAN AFECTADO UN POCO, PERO SIGUE SIENDO GENIAL. LA ATENCIÓN DE LA GENTE QUE AHÍ TRABAJA, ES INMEJORABLE. LO RECOMIENDO AMPLIAMENTE PARA DESCANSAR Y DESCONECTARSE DE TODO.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Que el pasto estaba seco
Stayed 1 night in May 2022
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Conocí este hotel hace varios años y estaba muy bonito. ahora está demasiado descuidado y no ha tenido mantenimiento. La poza era un gran atractivo y ya no funciona, muchas áreas verdes están descuidadas y el pasto está seco. Las canchas de tenis totalmente sin mantenimiento con la red cayéndose a pedazos y el piso muy maltratado. Las toallas no olían a limpio. Solo mantienen cuidada una parte del hotel que es el área de alberca y algunos jardines. Ya no tienen restaurante.
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Excelente atención y servicio, el hotel muy limpio
Stayed 2 nights in Mar 2022
Verified review

8/10 Good

Claudia Guadalupe

Liked: Staff & service, property conditions & facilities, room comfort

Muy buen lugar para descansar

El cuarto y el lugar estuvieron muy bien, y muy cerca de las albercas, el aire acondicionado funcionaba bien y el servicio no tengo ninguna queja, lo unico que no me gusto fue que las dos albercas no las limpian, siempre estaban llenas de insectos y hojas
Stayed 3 nights in Feb 2022
Verified review

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien y el personal muy amable y accesible
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time.
Stayed 2 nights in Nov 2021
Verified review

4/10 Poor

George

Disliked: Property conditions & facilities
Falta de mantenimiento a las instalaciones
Stayed 1 night in Oct 2021
Verified review

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi totalmente satisfecho

Muy bien en general, un par de toallas olían a humedad, aparte de eso todo bien
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Me encanta que puedes realizar varias actividades
Stayed 3 nights in Aug 2021
Verified review

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bonito

El hotel es muy bonito, definitivamente me volvería alojar ahí
Stayed 3 nights in May 2021
Verified review

8/10 Good

JACOBO

Liked: Cleanliness, property conditions & facilities, room comfort

En general, bien

El hotel está limpio y es agradable pero nunca salió agua caliente en la regadera.
Stayed 2 nights in May 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció excelente para l temporada pandemia, poco personal pero muy atentos.
Stayed 1 night in May 2021
Verified review

8/10 Good

Tania T

Liked: Room comfort

Lindos jardines pero muchos huéspedes.

Es un hotel bonito pero tiene muchas zonas como abandonadas, no cuenta con ningún servicio como restaurante o tiendita, y al no tener refrigerador tiene uno que llevar su hielera porque sólo hay una botella de agua en la habitación. Tienen pocos empleados y por ello no se dan abasto. La alberca al ser pequeña no es muy cómoda por la cantidad de gente que se hospeda. No lo recomendaría para ir en fin de semana, mucha gente. Desocupan una habitación, la limpian y enseguida entran huéspedes. Para tiempos de covid no lo sugiero.
Stayed 2 nights in Mar 2021