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Hotel El Castillo

Property class: 2

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Photo gallery for Hotel El Castillo

A statue of a woman sitting by a pond with lily pads, surrounded by a stone building with arched windows and a blue building with a door marked "10". - Hotel El Castillo (Cuernavaca)
A modern bedroom with a large bed, a separate bathroom with a bathtub, and a vanity with a mirror. - Hotel El Castillo (Cuernavaca)
A building with a stone facade, arched windows, and a statue in the courtyard. - Hotel El Castillo (Cuernavaca)
An indoor swimming pool with white columns, green artificial turf, and a tiled ceiling. - Hotel El Castillo (Cuernavaca)
Romantic Room, Courtyard View | Bathroom - Hotel El Castillo (Cuernavaca)
Hotel El Castillo provides laundry facilities and more. Stay connected with free in-room WiFi.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Romantic Room, Courtyard View

A modern bedroom with a large bed, a separate bathroom with a bathtub, and a vanity.

Romantic Room, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Basic Room, 1 Bedroom

A modern bedroom with a large bed, a bedside table, a nightstand, a built-in shelf, a mirror, and a bathroom vanity with a sink and towel rack.

Basic Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Double Room

A hotel room with two beds, each with a dark headboard and a pink bedspread. There is a door to the right and a window with a curtain.

Family Double Room

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Superior Suite, City View

A bedroom with a large bed, a nightstand, a dresser, a mirror, and a view of the outside.

Superior Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 King Sofa Beds
  • Free WiFi

View all photos for Luxury Room, Balcony, Courtyard View

A modern bathroom with a large mirror, a sink, and a shower. There is a door leading to another room, and a small trash bin is visible.

Luxury Room, Balcony, Courtyard View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View

A bedroom with a bed, bedside tables, a dresser, a dining table with chairs, a sofa, and a chandelier.

Deluxe Room, Multiple Beds, Smoking, Garden View

  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Cuernavaca, Hotel El Castillo is near theme parks. Museo de Cuauhnahuac and Juan Soriano Museum are cultural highlights, and travelers looking to shop may want to visit Galerias Cuernavaca Mall and Portal D10. Ready for a night out? Consider Gallaecia Jardin y Salón de Eventos and Piedrasanta Events Garden. Visit our Cuernavaca travel guide
Map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300

What's nearby

  • A cobblestone street with buildings, a mountain in the background, and a street lamp.
    El Tepozteco National Park
    1 min walk - 0.0 miles
  • A historic building with a large archway, a stone staircase, and a flag.
    Cuernavaca Cathedral
    35 min drive - 8.7 miles
  • Galerias Cuernavaca Mall
    18 min drive - 3.8 miles
  • AVERANDA
    19 min drive - 4.2 miles
  • Forum Cuernavaca
    21 min drive - 5.9 miles

Getting around

  • Benito Juarez International Airport (MEX)
    97 min drive

Restaurants

  • La Gringa 1
    6 min drive
  • Starbucks
    8 min drive
  • elotes y esquites Milpa Bonita
    6 min drive
  • Los Molcajetes
    17 min walk
  • Los Cochinitos
    8 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking options include a garage

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Heated pool maintenance fee: MXN 100 per stay
  • Laundry fee: MXN 100

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 9:00 PM

Frequently asked questions

Does Hotel El Castillo have a pool?

Yes, this property has an indoor pool. Pool access is from 9:30 AM–9:00 PM.

Is Hotel El Castillo pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel El Castillo?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Hotel El Castillo?

Check-out is at 1:00 PM.

Where is Hotel El Castillo located?

Situated in Cuernavaca, this hotel is 0.7 mi (1.1 km) from El Tepozteco National Park and within 6 mi (10 km) of Parish of the Divine Savior and University of the State of Morelos. La Paloma de la Paz and Gallaecia Jardin y Salón de Eventos are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel El Castillo Reviews

6.0

6.2

Cleanliness

6.6

Amenities

6.4

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 15 out of 52 reviews
Rating 8 - Good. 7 out of 52 reviews
Rating 6 - Okay. 9 out of 52 reviews
Rating 4 - Poor. 5 out of 52 reviews
Rating 2 - Terrible. 16 out of 52 reviews

Reviews

Verified review

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Alexis Fermin

Liked: Cleanliness, amenities
Justa con el precio y sin ruido para descansar!!
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Danniella

Disliked: Cleanliness
La habitación no estaba limpia y en mi reservación decía cama queen y fue matrimonial, el lugar está muy y la chica que nos atendió muy amable
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Ana Paola

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hola. El día de la recepción, mi familia y yo llegamos solo a descansar y la recámara estaba sucia. Las almohadas olían feo y la taza del baño estaba demasiado sucia. La cocineta por el estilo; con basura, trastes no tan limpios y la parrilla sucia. En la terraza el piso estaba sucio y pegajoso con la mesa igual. Ya había estado en este lugar y todo estuvo bien la primera vez. Nos comento la chica encargada en recepción en el momento que fue culpa de la chica de limpieza pero debieron checar antes de entregar la habitación. Por otra parte la chica fue accesible pero tuvimos que pedirle que limpiara, y si lo hizo pero no en toda el área y al final no se resolvión del todo la situación. NO ME GUSTÓ ESTA VEZ. Yo escribí en whats app al respecto y nunca me contestaron. Al siguiente día ya hicieron la limpieza y cambiraon la ropa de cama pero el primer día fue muy decepcionante llegar y no poder domir por que todo estaba sucio.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jabneel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lo recomiendo lugar ideal para relajarse
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Diego

Es un buen hotel, me gusto la atención, el unico que lanagya de el
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Jessica

Disliked: Amenities
En general las habitaciones están bien👍 Lo malo es que no separan las habitaciones de motel y hotel en cuestión familiar ya que en una de las habitaciones que rentamos tocó en la parte de motel y se escuchaba todos los gritos de los vecinos 😬
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable sencillo
Stayed 1 night in Nov 2025
Verified review

8/10 Good

monica

Liked: Cleanliness, staff & service, amenities
Muy apacible lugar
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Ariadna Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una muy mala experiencia, no reservaron la habitación que pedí, apesar de eso decidi quedarme pero me asignaron una habitación sin cerrojo y con una sola cama cuando iba con mi hijo por lo que cancele en ese momento la habitación y me retiré a buscar otro en ese momento. La verdad, no lo recomiendo, es mejor ir directamente y si te conviene y convence adelante, pero nada que ver con lo que ofrecen en la aplicación. La verdad una decepción!!
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Ara

Disliked: Cleanliness, staff & service
No coincide con las fotos de publicidad
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Luis Arnulfo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Fernando

Disliked: Amenities
El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Nabora

Disliked: Staff & service, amenities, property conditions & facilities
Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Montserrat

No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Penny

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar y tranquilo
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Isis Mireya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones..
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo las almohadas un poco sucias pero no las cambiaron
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Allan Gilberto

Liked: Property conditions & facilities
Aceptable a secas
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias
Stayed 1 night in Aug 2024