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Hotel Bajo el Volcan

3.0 star property
Hotel in Cuernavaca with a 24-hour front desk and an outdoor pool

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Hotel Bajo el Volcan sits at the base of a volcano, offering a tranquil garden oasis and a friendly bar. Guests enjoy the outdoor pool and appreciate the helpful staff who can arrange local tours. This peaceful property serves as an ideal base for both relaxation and exploration.

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Room

Classic Room | In-room safe, desk, iron/ironing board

Classic Room

Highlights

Flat-screen TV
Rollaway/extra beds
Ceiling fan
Private bathroom
Cable channels
Desk
In-room safe
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room

Double Room | In-room safe, desk, iron/ironing board

Double Room

Highlights

Ceiling fan
Private bathroom
Desk
In-room safe
Daily housekeeping
Iron/ironing board
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, iron/ironing board

Deluxe Double Room

Highlights

Ceiling fan
Private bathroom
Desk
In-room safe
Daily housekeeping
Iron/ironing board
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
Humboldt No. 19, Col. Centro, Cuernavaca, MOR, 62000

What's nearby

  • Plaza de Armas - 3 min walk - 0.2 miles
  • Cuauhnahuac Regional Museum - 3 min walk - 0.2 miles
  • Jardín Juárez - 7 min walk - 0.4 miles
  • Borda Gardens - 8 min walk - 0.5 miles
  • Cuernavaca Cathedral - 8 min walk - 0.5 miles

Getting around

  • Benito Juarez International Airport (MEX) - 96 min drive

Restaurants

  • ‪Casa Encanto - ‬7 min walk
  • ‪Vips - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Sanborns Café Avenida Juárez - ‬5 min walk
  • ‪Helados Virginia - ‬6 min walk

About this property

Hotel Bajo el Volcan

Hotel located in Central Cuernavaca
At Hotel Bajo el Volcan, you can look forward to a terrace, a garden, and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities such as a restaurant.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • Tour/ticket assistance, concierge services, and smoke-free premises
Room features
All guestrooms at Hotel Bajo el Volcan include amenities such as safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Cable channels, ceiling fans, and daily housekeeping

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  • Pet friendly
  • Free WiFi
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8.0 out of 10, Very Good, 490 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: MXN 75 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 75 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan
Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel
Hotel Bajo el Volcan Cuernavaca
Hotel Bajo el Volcan Hotel Cuernavaca

Frequently asked questions

Does Hotel Bajo el Volcan have a pool?

Yes, this property has an outdoor pool.

Is Hotel Bajo el Volcan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Bajo el Volcan?

Check-in begins at 3 PM.

What time is check-out at Hotel Bajo el Volcan?

Check-out is at 1 PM.

Does Hotel Bajo el Volcan provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Hotel Bajo el Volcan located?

Located in Central Cuernavaca, this hotel is within a 5-minute walk of Cuauhnahuac Regional Museum, Artisanal Market, and Juan Soriano Museum. Plaza de Armas and Palacio de Gobierno are also within 10 minutes.

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Reviews

Hotel Bajo el Volcan Reviews

6.8

7.8

Cleanliness

7.8

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 5 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 17 out of 46 reviews
Rating 4 - Poor. 5 out of 46 reviews
Rating 2 - Terrible. 3 out of 46 reviews

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Réveil en pleine nuit pour proposition de "services sexuels", avec l'aval du gardien de l'hôtel. Nous déconseillons donc cet établissement.

10/10 Excellent

Paulina , Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable cerca de todo¡

El hotel es muy limpio, el personal es amable, en las camas descansas muy bien el baño súper limpio, les recomiendo desayunar en el hotel es muy económico y el sazón muy rico.

6/10 Okay

Dayana, Pachuca, Hidalgo.

Liked: Cleanliness, staff & service, property conditions & facilities

Lindo y muy cerca del centro

Está cerca del centro, muy comunicado. Las instalaciones lindas, con muchos detalles. El personal muy amable. El desayuno muy rico. Solo cambiar sus colchones, son duros.

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Céntrico

Todo queda muy cerca del hotel; la catedral, el zócalo, el palacio de Cortés y el jardín borda.

8/10 Good

Jesus, Merida, YUC, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

Es un hotel clásico en Cuernavaca, bonito, y aunque tiene sus detalles de mantenimiento, es bastante cómodo. Esta en pleno centro, por lo que está muy bien comunicado.

4/10 Poor

J James

Disliked: Staff & service, room comfort

There are many better options in town

Our stay was spoiled by an overnight front desk guy who was plain nasty. My travel partner does not speak any Spanish and asked a question of him while I was within hearing distance of them and he insulted her in Spanish and then laughed at her, not knowing I was listening. When I later asked about the lack of wifi in the room he was nasty to me also. DON'T USE this place since there are so many better places in more convenient locations. The pool looked nice but since they do not cover it at night, the water is chilly.

6/10 Okay

Verified traveler

buen hotel cerca del centro

hotel no la gran cosa pero bueno para llegar a dormir y por la ubicación muy céntrica

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Regular

El hotel en términos generales esta bien pero muy austero

10/10 Excellent

Ric, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel, near city center.

Very comfortable, friendly and accommodating staff.

6/10 Okay

Roberto, Mexico DF

Liked: Cleanliness, staff & service

Hotel ok en Cuernavaca

Realmente lo utilizamos para dormir, esta bien situado y tuvimos una noche sin contratiempos. Podria recomendarlo para parejas o solo sin esperar lujos.

6/10 Okay

John, Vermont

Liked: Cleanliness, staff & service
Malcolm Lowry lived here when he started writing "Under the Volcano", one of the greatest novels of the 20th century.

2/10 Terrible

Anne, Houston, TX

Disliked: Staff & service, property conditions & facilities, room comfort

A big disappointment

The hotel is in a great location but we had a very disappointing stay. We arrived in the evening to find a huge cockroach in the bathroom of one of the rooms we booked, along with a couple of spiders. The second room had no window, which was very inconvenient since it was quite warm. This hotel has no air conditioning. The hotel also says it has free wifi - but we were unable to get a connection in either of our rooms. We called the front desk to ask for someone to help us get rid of the cockroach and it took them about half an hour for someone to come. If we hadn’t already paid for it online, we would have left.

8/10 Good

Nestor Andres, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities

Mi experiencia

Llégame de madrugada y nos atendieron rápido, solo fuimos por una noche pero nos trataron bien, tienen alberca pero no tuvimos oportunidad de usarla, sin duda volvería a este hotel

6/10 Okay

Bianca

Liked: Cleanliness
Disliked: Staff & service

Mala atención, precios arbitrarios

No respetaron el precio publicado en Expedia, fue casi 50% más. Por ese precio me hubiera quedado en un hotel mejor. El hotel está muy limpio aunque la decoración no es moderna y se requiere mantenimiento. El desayuno es bueno aunque si reservan con Expedia no se incluye.

6/10 Okay

Santiago

Liked: Staff & service
Buen servicio. Agradable en áreas comunes pero un poco incómodo en las habitaciones. Necesita renovación de colchones y ropa de cama. El cuarto estaba demasiado caliente y el ventilador no era suficiente.

8/10 Good

Jorge, Cd. de México.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

DIAS DE DESCANSO FAMILIAR.

Bien, gracias. Ojalá en el Centro de Cuernavaca reordenaran el comercio ambulante, funcionará el autobús turístico y acelerarán las obras en el Jardín Borda.

4/10 Poor

Diego, Ciudad de México

Liked: Cleanliness
Disliked: Property conditions & facilities

Ubicación excelente, renovación urgente

No había aire acondicionado y hacía muchísimo calor, sólo había un ventiladorcito anticuado que hacía un ruido que no dejaba dormir. No hay suficientes contactos eléctricos para cargar celulares, había que cargarlo en el baño o desconectar el ventilador y morirse de calor mientras se cargaba el celular. Pero Juan, el mesero, es muy amable y solícito.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Comentario sobre "Bajo el Volcán"

En general estuvo bien el hospedaje, ubicación cercana al centro, realizaron el aseo de la habitación adecuadamente, personal afable. Básicamente la utilice para dormir. Tienen buena señal de WiFi en el lobby pero en mi habitación no hubo buena conexión inalámbrica.

10/10 Excellent

Soficaty, ciudadde Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable, céntrico y cómodo

Lo recomiendo ampliamente, su personal muy amable y siempre dispuesto a resolver cualquier duda y contratiempo, se disfruta mucho la estancia, aún cuando hay tráfico y se retrasó nuestra llegada siempre fueron muy amables y gracias a Iván, un chico muy atento y amable

8/10 Good

Ali, Mex

Liked: Cleanliness, staff & service

Bien ubicado

Esta n buena ubicación! El personal es atento! El pero es las camas muy incómodas!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair value

The public area and grounds made a good first impression, clean and eye-pleasing, with landscaping and pool that looked well cared for. I found staff not to be very communicative. My first assigned room was not ready at 5 pm but was moved to better room. I looked at nearby hotels but none compared well.

2/10 Terrible

María de Lourdes, Ciudad de México

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

No creo volver a hospedarme en este hotel

Hace más de 10 años que no pasaba una noche tan terrible como la que tuve que pasar el primer día de hospedaje. Me alojaron en la habitación más ruidosa del hotel, lo cual hizo que no pudiera dormir. Habitación que daba a la calle con semáforo donde toda la noche hubo ruidos de frenos, borrachos cantando en sus autos con música a todo volumen, ambulancias, torretas de patrullas, etc. Yo sé que ésto puede parecer ajeno al hotel, pero yo pedí desde que llegué que me cambiaran de habitación y el recepcionista (IVÁN) se negó rotundamente a pesar de que había otra habitación igual (lo cual supe por una fuente interna). En fin, esto sòlo fué el principio porque la historia sigue, pero ya no quiero recordar más.

8/10 Good

Alma, Puebla, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fin de año 2015

Muy agradable el lugar y la gente, el único inconveniente es que el agua de la alberca es muy fría

8/10 Good

GENEVIEVE, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un charmant hôtel avec un joli jardin, au calme. Nous le recommandons chaudement!

8/10 Good

christian, Miami - Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nive location, good price

the hotel was good, it has nice gardens, attention was goood, doesn't include breakfas but breakfast was good too, parking good too, a lot of mosquitos in the bathroom but not in the room.
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