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Holiday Inn Cuernavaca by IHG

3.5 star property
Hotel in Cuernavaca with 2 outdoor pools and free valet parking

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Photo gallery for Holiday Inn Cuernavaca by IHG

Breakfast, lunch, dinner served; garden views
Business center
Exterior
Front of property
Poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pet friendly
  • 24/7 front desk
  • Pool

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | Room amenity

Premium Room, 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 28.0 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 28.0 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Room amenity

Premium Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 28.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ground Floor

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Ground Floor

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

Standard Room, 1 King Bed, Pool View | Room amenity

Standard Room, 1 King Bed, Pool View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Sofa bed
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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About the neighborhood

Map
Blvd. Diaz Ordaz 86 Col. Acapanzingo, Cuernavaca, MOR, 62440

What's nearby

  • Cuernavaca Cathedral - 4 min drive - 1.7 miles
  • Borda Gardens - 4 min drive - 1.7 miles
  • Tabachines Golf Club - 4 min drive - 1.7 miles
  • Forum Cuernavaca - 4 min drive - 2.4 miles
  • Galerias Cuernavaca Mall - 5 min drive - 3.3 miles

Getting around

  • Benito Juarez International Airport (MEX) - 99 min drive

Restaurants

  • ‪Gusto - ‬10 min walk
  • ‪Don Atilio - ‬5 min walk
  • ‪Taqueria el Circo - ‬7 min walk
  • ‪Tacos Arabes - ‬3 min walk
  • ‪Café Punta del Cielo - ‬3 min walk

About this property

Holiday Inn Cuernavaca by IHG

Hotel located in Acapantzingo
A poolside bar, a terrace, and a playground are just a few of the amenities provided at Holiday Inn Cuernavaca by IHG. The on-site restaurant, Las Cascadas, offers breakfast, brunch, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a banquet hall, and a 24-hour front desk
  • Meeting rooms, smoke-free premises, and a vending machine
  • Guest reviews give top marks for the helpful staff
Room features
All 120 rooms boast comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and separate sitting areas.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to noon on weekdays and 7:00 AM to 1:00 PM on weekends; MXN 545 for adults and MXN 265 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Cascadas

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business center
  • 28,417 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 982.5 per pet, per night
Welcoming dogs only
1 total (up to 11 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 570.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 545 for adults and MXN 265 for children
  • Pet fee: MXN 982.5 per pet, per night
  • Rollaway bed fee: MXN 570.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Cuernavaca
Holiday Inn Hotel Cuernavaca
Holiday Inn Cuernavaca Hotel
Cuernavaca Holiday Inn

Frequently asked questions

Does Holiday Inn Cuernavaca by IHG have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–9:00 PM.

Is Holiday Inn Cuernavaca by IHG pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 11 lbs per pet. There's a fee of MXN 982.5 per pet, per night.

How much is parking at Holiday Inn Cuernavaca by IHG?

Self parking and valet parking are free at this property.

What time is check-in at Holiday Inn Cuernavaca by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Cuernavaca by IHG?

Check-out is at noon.

Where is Holiday Inn Cuernavaca by IHG located?

Located in Acapantzingo, this hotel is within 1 mi (2 km) of Ethnobotanical Garden and Museum of Traditional and Herbal Medicine and Chapultepec Ecological Park. Juan Soriano Museum and Cuernavaca Golf Club are also within 2 mi (3 km).

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Holiday Inn Cuernavaca by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 929 reviews
Rating 8 - Good. 298 out of 929 reviews
Rating 6 - Okay. 76 out of 929 reviews
Rating 4 - Poor. 33 out of 929 reviews
Rating 2 - Terrible. 30 out of 929 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to spend the weekend
Stayed 1 night in Mar 2024

10/10 Excellent

Erwin

Liked: Staff & service, property conditions & facilities
Great placec
Stayed 2 nights in Dec 2024

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a relaxed weekend
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a nice place, friendly staff, and overall comfort, then this is the place for you. All of the staff is extremely helpful and friendly especially for those who don’t speak Spanish. Oh and it’s also pet friendly so make sure you bring your 4 legged friends.
Stayed 1 night in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and cleanliness.

A very American style hotel with equal ammenities. Very clean, excellent maid service, comfy beds and super clean sheets and covers. Food was also good and sevice also. Would highly recommend it!
Stayed 7 nights in Jul 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and inexpensive- air conditioning is not great . But otherwise nice hotel
Stayed 2 nights in May 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 2 nights in Sep 2023

6/10 Okay

Enrique

Liked: Cleanliness, staff & service, amenities
Property is decent but restaurant service is super slow and my room’s A/C never got cold (even after hours of being on). Location is good and the staff is friendly, but the rooms are super noisy
Stayed 1 night in Nov 2023

2/10 Terrible

ALFREDO

Disliked: Amenities, property conditions & facilities
La verdad es que ni siquiera utilice el hotel y la reservación porque fui engañado en el precio de la noche y no pude cancelar por prácticas ortodoxas y complicadas entre expedía y los prestadores de servicio, pésimo servicio y me siento defraudado y engañado
Stayed 1 night in May 2025

8/10 Good

Elisa

Liked: Staff & service, property conditions & facilities
Tienen falta de comunicación entre el área administrativa y el restaurante, el restaurante cobro nuevamente el desayuno que ya se había pagado.
Stayed 1 night in May 2025

4/10 Poor

Rashid Antonio

Disliked: Cleanliness, staff & service, amenities
Pésimo servicio a los huéspedes por parte del personal del hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Jair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Tania Laura

Stayed 1 night in Apr 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general me encanta el lugar, solo considero que deben modernizar su sistema de climatización en las habitaciones así como evitar ruidos molestos por la noche, como bombas de agua.
Stayed 1 night in Apr 2025

8/10 Good

Miguel Angel Vazquez

Liked: Cleanliness, staff & service, property conditions & facilities
si nos gusto gracias
Stayed 3 nights in Apr 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Siempre es un placer regresar
Stayed 1 night in Apr 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atencion de todo el personal, siempre es un placer regresar
Stayed 2 nights in Apr 2025

8/10 Good

Sisy

Stayed 2 nights in Apr 2025

8/10 Good

pedro

Stayed 4 nights in Apr 2025

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo pienso que le falta más variedad a la tienda para no tener que salir al Oxxo
Stayed 1 night in Apr 2025

10/10 Excellent

Violet

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

JIMMY

Stayed 2 nights in Mar 2025

8/10 Good

José Jesús

Stayed 1 night in Mar 2025

10/10 Excellent

Juan

Stayed 1 night in Mar 2025

8/10 Good

Juan Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho la calidez de personal de recepcion y limpiez atentos a todo No me gusto el servicio de comida ni de meseros, terrible y muy muy tardado
Stayed 2 nights in Mar 2025