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ITZA Hotel Boutique Internacional

Property class: 4

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Photo gallery for ITZA Hotel Boutique Internacional

A historic building with ornate architecture, a prominent entrance, and flags. - ITZA Hotel Boutique Internacional (Cuenca)
A restaurant with a checkered floor, yellow chairs, a chandelier, and a view of the city through large windows. - ITZA Hotel Boutique Internacional (Cuenca)
A spacious lobby with a red armchair, a white sofa, a wooden coffee table, and a staircase with ornate black railings. - ITZA Hotel Boutique Internacional (Cuenca)
A hotel lobby with a checkered floor, a wooden reception desk, two lamps, a vase with flowers, and a mirror reflecting the room. - ITZA Hotel Boutique Internacional (Cuenca)
A lobby with a large mirror, potted plants, a coffee table with books, and a red chair. - ITZA Hotel Boutique Internacional (Cuenca)
Take advantage of free cooked-to-order breakfast, a free grocery shopping service, and a terrace at ITZA Hotel Boutique Internacional. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local and international cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Suite, 1 King Bed, Balcony

A bedroom with a large bed, a chandelier, curtains, a chair, and a television.

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

A spacious bedroom with a large bed, a green sofa, a small table, and a chandelier.

Presidential Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Double Room, 1 King Bed, Balcony

A hotel room with a large bed, two bedside tables, a chair, and a chandelier.

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, Balcony

A hotel room with two beds, a chandelier, and a large window with curtains.

Deluxe Twin Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, No Windows

A hotel room with a chandelier, a bed, a nightstand, and a wall-mounted artwork.

Deluxe Twin Room, No Windows

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, No Windows

A bedroom with a tufted headboard, a bed with white linens, a bedside table with a lamp, a nightstand with a phone, and a wardrobe.

Deluxe Room, No Windows

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed, City View

A luxurious bedroom with a large tufted headboard, a chandelier, and a classic design.

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room, City View

A hotel room with two beds, a chandelier, and a large window with curtains.

Deluxe Twin Room, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 Queen Bed, City View

A hotel room with a large bed, a chandelier, a nightstand, and a window with curtains.

Luxury Room, 1 Queen Bed, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for DELUXE QUEEN INTERIOR

A bedroom with a tufted headboard, two bedside tables with lamps, a chandelier, and a green throw blanket.

DELUXE QUEEN INTERIOR

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for DOUBLE OR TWIN WITH BALCONY

A hotel room with two beds, nightstands, a chandelier, a framed artwork, and a wall-mounted telephone.

DOUBLE OR TWIN WITH BALCONY

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for JUNIOR SUITE KING

A bedroom with a large bed, a chandelier, a chair, and a nightstand.

JUNIOR SUITE KING

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Cuenca, ITZA Hotel Boutique Internacional is in the historical district. Plaza Rotary Market and Mall del Rio are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore El Cajas National Park and Calderon Park. University of Cuenca's Orchid Garden and Cuenca Municipal Planetarium are also worth visiting. Visit our Cuenca travel guide
Map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104

What's nearby

  • A cathedral with blue domes and a cityscape in the background.
    New Cathedral of Cuenca
    2 min walk - 0.1 miles
  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    2 min walk - 0.1 miles
  • A cobblestone street leading to a town square with a view of distant hills.
    Río Tomebamba & Calle Larga
    10 min walk - 0.6 miles
  • Convent of the Assumption
    2 min walk - 0.1 miles
  • San Sebastian Plaza
    10 min walk - 0.6 miles

Getting around

  • 14n - Antonio Borrero Station
    3 min walk
  • Gaspar Sangurima Tram Station
    8 min walk
  • Cuenca (CUE-Mariscal Lamar)
    11 min drive

Restaurants

  • Chocolateria Dos Chorreras
    3 min walk
  • Raymipampa
    2 min walk
  • Mansion Matilde
    3 min walk
  • Café Del Parque
    1 min walk
  • Angelus by Tutto Freddo
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants

Restaurants on site

  • ITZA WHISKY LOUNGE
  • SANTO PLACER
  • ZAZA 360

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch smart TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is ITZA Hotel Boutique Internacional pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at ITZA Hotel Boutique Internacional?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at ITZA Hotel Boutique Internacional?

Check-out is at noon.

Does ITZA Hotel Boutique Internacional provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–8:00 PM on request. A fee of USD 25 per vehicle applies.

Where is ITZA Hotel Boutique Internacional located?

Located in Downtown Cuenca, this hotel is steps from Calderon Park, Church of Santo Domingo, and New Cathedral of Cuenca. Convent of the Assumption and San Cenaculo Church are also within 10 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ITZA Hotel Boutique Internacional Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 66 out of 74 reviews
Rating 8 - Good. 4 out of 74 reviews
Rating 6 - Okay. 1 out of 74 reviews
Rating 4 - Poor. 1 out of 74 reviews
Rating 2 - Terrible. 2 out of 74 reviews

Reviews

Verified review

10/10 Excellent

Taivon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff was really helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique Hotel, great staff and unique style. Perfect location, steps from the main square and cathedral. Highly recommend a splurge in getting the presidential suite, massive beautiful room & bathroom. Their roof top restaurant is great as well, we went for Martini and Jazz night. Also, don't miss out on their breakfast, it is delicious (try the local Ecuadorian ones).
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m so glad I picked this hotel for my first visit to Cuenca. It’s got a great location in the historic part of town. The staff was wonderful from check-in, assisting with activities/cabs, room service, and meals. The included breakfast offered so many custom choices. I would definitely return to this property and highly recommend it.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Ace

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely great, accommodating us and helping us out. We arrived very early, and they did their best to get us into a room ASAP instead of making us wait all day. The room was very nice, and the restaurant's superb food was some of the best around.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Rosana

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff upon arrival was welcoming and attentive. The hotel is stunning and well maintained. The room was spacious and very well decorated with high end finishes. The bed was comfortable and the pillow choices were a nice touch. The bathrobes and slippers were appreciated after a nice hot shower with great water pressure. The rooftop restaurant has great views and food with an attentive staff. The breakfast in the morning in the downstairs restaurant was also great with huge portions. They even arranged a private car to take us back to Quito and we were very happy with how he drove and the car was very comfortable and clean. We plan on returning to Cuenca regularly and this will be our go to place to stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beabar.utiful view from the rooftop
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful ITZA

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.
Verified review

10/10 Excellent

thomas

Liked: Staff & service, amenities, property conditions & facilities
Great intimate boutique hotel, in the middle of everything.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous! Everyone was super helpful.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay.....

ITZA is our favourite hotel in Ecuador, we have stayed in 6 hotels on our trip. Fantastic, convenient location, attentive service front the Front Desk especially Mable, also Alex in the morning when Mabel is not on duty. Prompt response, organised, accommodating staff. Food is very good in both restaurants, great roof top bar / lounge / restaurant. Nice updated refurbished original historical building. If we ever return to Cuenca, we will definitely sat there again.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Stayed 3 nights in Feb 2023
Verified review

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service
Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.
Verified review

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una maravilla de hotel en el corazón de Cuenca! Elegante y sofisticado con el charm de una ciudad tan bella cómo Cuenca! Lo amé y cada vez que vaya me quedaré ahí!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion muy buena, volveria
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Luis Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positivos: - La ubicación es única, a unos pasos de la catedral. - El desayuno muy bueno y variado - La atención del personal muy buena - La vista del bar es muy bonita, se ve la catedral a unos metros. El único problema es que tienen prendidos los calentadores y te arriesgas a cambios de temperatura. Negativo: - Por tener el sueño ligero, solicitamos una habitación silenciosa, de las opciones había unas sin ventanas.... seleccionamos esa!!... error... resulta que estaba en el primer piso al lado de la gerencia. Desde las 8 de la mañana hasta las 9:00 de la noche y escuchas todas las pláticas y risas de las reuniones de la gerencia. Les dijimos en recepción y nos ofrecieron cerrar la puerta. Nunca lo hicieron - El cubo de las escaleras da a la recepción y a TODAS horas entran los huespedes y NO TIENEN un letrero que bajen la voz, se escuchan todas las risas y plática de los huespedes que llegan
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

enrique

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Habitación sin ningún tipo de ventilación natural, la comida del rooftop MUY mala y me obligaron a pagar por la comida que no pude terminar de comer y la propina
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso y cómodo. Personal muy cordial
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel y ubicación
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
La verdad todo estuvo excelente, la atención del personal, las habitaciones, la limpieza y el desayuno.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención, el desayuno muy rico. Todo estuvo muy bien
Stayed 2 nights in Sep 2025