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Hotel Italia Cuenca - Tranvía Centro y Aeropuerto

Property class: 3.5

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Photo gallery for Hotel Italia Cuenca - Tranvía Centro y Aeropuerto

A neatly made bed with a quilted bedspread and pillows, a round mirror on the wall, and a nightstand with a lamp. - Hotel Italia Cuenca - Tranvía Centro y Aeropuerto (Cuenca)
A reception area with a marble counter, a decorative wall with a circular emblem, and a view of the street outside. - Hotel Italia Cuenca - Tranvía Centro y Aeropuerto (Cuenca)
A banquet hall with long tables set for a formal event, featuring white tablecloths and gold sashes on chairs. - Hotel Italia Cuenca - Tranvía Centro y Aeropuerto (Cuenca)
A banquet hall with round tables, white tablecloths, gold sashes, and a chandelier. - Hotel Italia Cuenca - Tranvía Centro y Aeropuerto (Cuenca)
A modern hotel with a multi-story structure, a prominent entrance, and a well-maintained lawn area. - Hotel Italia Cuenca - Tranvía Centro y Aeropuerto (Cuenca)
Located close to Calderon Park and New Cathedral of Cuenca, Hotel Italia Cuenca - Tranvía Centro y Aeropuerto provides a free daily manager's reception, shopping on site, and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room, 1 Twin Bed, Non Smoking

A hotel room with a bed, a desk with a laptop, a TV, and a view of the city through large windows.

Single Room, 1 Twin Bed, Non Smoking

10.0 out of 10
Exceptional
(6 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Triple Room, Multiple Beds, Non Smoking, City View

A hotel room with two beds, a desk, a flat-screen TV, a window with blinds, and a small table with a vase of flowers.

Family Triple Room, Multiple Beds, Non Smoking, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Large Twin Beds

View all photos for Executive Single Room, 1 Queen Bed, Non Smoking, City View

A hotel room with a bed, a desk, a chair, a television, a clock, and a window with blinds.

Executive Single Room, 1 Queen Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Non Smoking, City View

A neatly made bed with a quilted bedspread and pillows, a round mirror on the wall, and a nightstand with a lamp.

Deluxe Room, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Multiple Beds, Non Smoking

A hotel room with two beds, a neutral color scheme, and wall-mounted lighting.

Double Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Located in Cuenca, Hotel Italia Cuenca - Tranvía Centro y Aeropuerto is connected to a rail/subway station. Río Tomebamba & Calle Larga and Mirador de Turi are notable landmarks, and the area's natural beauty can be seen at Calderon Park and El Cajas National Park. Looking to enjoy an event or a game while in town? See what's going on at Alejandro Serrano Aguilar Stadium. Visit our Cuenca travel guide
Map
AV. HUAYNA CAPAC, AV. ESPAÑA, Cuenca, CUENCA

What's nearby

  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    14 min walk - 0.8 miles
  • A stone bridge over a river, a white church with a bell tower, and lush greenery.
    Puente Roto
    15 min walk - 0.8 miles
  • A cathedral with blue domes and a cityscape in the background.
    New Cathedral of Cuenca
    15 min walk - 0.8 miles
  • A cobblestone street leading to a town square with a view of distant hills.
    Río Tomebamba & Calle Larga
    17 min walk - 0.9 miles
  • Alejandro Serrano Aguilar Stadium
    9 min drive - 1.2 miles

Getting around

  • Gaspar Sangurima Tram Station
    5 min walk
  • Luis Cordero (Hermano Miguel) Station
    11 min walk
  • Cuenca (CUE-Mariscal Lamar)
    3 min drive

Restaurants

  • Balcon Quiteño
    8 min walk
  • Uanpinpon
    13 min walk
  • Guajibamba
    9 min walk
  • Tiesto's
    14 min walk
  • Coffee Lovers
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered valet parking on site (USD 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 6.20 for adults and USD 6.20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of USD 6.20; reservation required
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 6.20 for adults and USD 6.20 for children
  • Airport shuttle fee: USD 10 per vehicle (one-way, maximum occupancy 3)
  • Uncovered valet parking fee: USD 5 per night
  • Hosted evening meal: USD 6.20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Italia Cuenca - Tranvía Centro y Aeropuerto pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for USD 5 per night.

What time is check-in at Hotel Italia Cuenca - Tranvía Centro y Aeropuerto?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Italia Cuenca - Tranvía Centro y Aeropuerto?

Check-out is at noon.

Does Hotel Italia Cuenca - Tranvía Centro y Aeropuerto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 10 per vehicle applies.

Where is Hotel Italia Cuenca - Tranvía Centro y Aeropuerto located?

Located in the heart of Cuenca, this hotel is within 1 mi (2 km) of Calderon Park, New Cathedral of Cuenca, and Río Tomebamba & Calle Larga. Alejandro Serrano Aguilar Stadium and Mall del Rio are also within 3 mi (5 km). Gaspar Sangurima Tram Station is 5 minutes by foot and Terminal Terrestre Station is 6 minutes.

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Reviews

Hotel Italia Cuenca - Tranvía Centro y Aeropuerto Reviews

8.2

Very Good

8.4

Cleanliness

7.0

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 25 out of 44 reviews
Rating 8 - Good. 8 out of 44 reviews
Rating 6 - Okay. 4 out of 44 reviews
Rating 4 - Poor. 1 out of 44 reviews
Rating 2 - Terrible. 6 out of 44 reviews

Reviews

Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, helpful and friendly. Thanks!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Rosie

Liked: Cleanliness, amenities, property conditions & facilities
Clran room, elevator, friendly staff, valet.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Gerson

Disliked: Amenities, property conditions & facilities
I stayed at Hotel Italia in Cuenca for one week while waiting for my apartment to be ready, and unfortunately it was the worst hotel experience I've had during my travels. The hotel advertises soundproof windows, but that was not my experience at all. The traffic noise from outside was constant and extremely loud, making it very difficult to rest. On top of that, the floors seemed almost as soft as the bed, which only added to the discomfort. Between the noise and the bed being so hard i started waking up with back pain, getting a good night's sleep was nearly impossible. I was fortunate that my apartment became available a day earlier than expected, and I was genuinely relieved to check out early. I would not stay here again and cannot recommend it to travelers looking for a comfortable and restful stay.
Stayed 8 nights in Aug 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and warm staff. I was treated with dignity and made to feel like a welcome guest. My room was neat, clean, and free of stains, though somewhat cold and dusty. It had fresh linens and toiletries, and the medium-sized refrigerator was a nice bonus. I adjusted to the temperature after the first day, and the extra comforter kept me comfortable at night. The shower had excellent water pressure and got very hot. I appreciated the comfortable office chair and area rug beneath the desk, which made working much more pleasant. Room service was available most of the day, arrived quickly, and was delicious and very affordable. I am sensitive to noise, so I was impressed by how quiet the hotel was. Guests were not shouting or repeatedly slamming doors, and despite the uncarpeted hallways, the hotel remained surprisingly peaceful. My main complaint was the curtains. This was my fourth accommodation and second hotel in Ecuador, and I've noticed a similar issue elsewhere. The curtains were installed more than half a foot away from the window and were zebra blinds that blocked little light. Exterior lights also shone directly into the room at night, making the curtains almost ineffective. The area has plenty of essentials, including two barbers, ATMs, convenience stores, and pharmacies. The tram station is directly across the street, and the airport is about a five-minute drive away. Overall, this is a quaint, cozy hotel at a reasonable price. Thanks so much!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful and nice. A number of staff are bilingual and they helped us with our bags.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, bus terminal and tran via.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and bud terminal
Stayed 4 nights in Aug 2026
Verified review

2/10 Terrible

Edwar Alberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nasty. Tello water comes out of the faucet. Bugs in the bathroom. Noisy and loud. Prostitution is around
Stayed 1 night in Sep 2026
Verified review

2/10 Terrible

Edwar Alberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a problem with booking they never got back to me
Stayed 6 nights in Aug 2026
Verified review

2/10 Terrible

Edwar Alberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms wee dirty. Silver fish in the bathrooms. Water came out yellow form faucets. Staff rude and disrespectful. They overcharged me the tax.
Stayed 2 nights in Sep 2026
Verified review

2/10 Terrible

Fernando

Liked: Cleanliness
Disliked: Staff & service, amenities
Not worth it
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s on a traffic circle so there is some traffic noise; but it dies down at night.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy cómodo y de fácil acceso, las habitaciones en excelentes condiciones, muy limpio y ordenado.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, tuve un problema con el Wi-Fi en la habitación y me lo solucionaron. Buena predisposición del personal
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Alexy Dario

Nunca pude ver el hotel y no me dieron ninguna atencion
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es este hotel sencillamente perfecto para negocios o turismo
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tooru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフの対応はとてもフレンドリーで気持ちよかった。

チェックイン当日時間前の朝８時に着いて荷物のみをフロントに預けようと思って尋ねたとろろ部屋の用意が出来ているので追加料金無しで部屋に入れてくれた。チェックアウトも１２時が決まりでしたがバスの都合で午後７時頃迄部屋にいれるか尋ねたとろろ追加料金無しでOKとのことでした。フロントの男性も女性も常に笑顔で接してくれて気持ち良かったです。朝食も美味しいく品数も沢山というわけではありませんが十分な量と味でした。部屋のバスタブは私の使い方がわからなかったかもしれませんが下側の水栓からお湯が出なくてシャワーから湯槽にお湯を張りました。部屋は清潔に保たれて良かったですが、スリッパが無かったので次回はスリッパを持参する予定です。クエンカの街はキレイでゴミも少なく世界遺産に登録されているように中世のスペイン風の建物が残っている街でした。
Stayed 1 night in Aug 2024
Verified review

8/10 Good

MARLON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena

Muy buena
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Romel

Liked: Staff & service
El hotel es viejo, y al estar cerca del terminal terrestre lo hace ruidoso. Las ventanas no cierran bien y entra frío. No me gustó en general. Relación precio y comodidad le daría 2,5 estrellas. Espero mejoren sus instalaciones.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Monica

Mejorar la calidad del desayuno
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Está un poco deteriorada pero el servicio es muy bueno
Stayed 2 nights in May 2023
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport.Nice free morning breakfast till 10am.Extremely helpfull and corteous staff.Good hotel restaurant.Hotel centraly located,close to the historic district.Safety deposit box available at front desk. I didn't like the fact the room had very little comfort to sit down to relax or watch tv,other than laying in bed.Property always clean.
Stayed 11 nights in Dec 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Publicidad engañosa.. La información es diferente la que promocionan a la que se recibe.. Instalaciones.. Sin closet.. Para colocar la ropa. Etc. Etc.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

JOSE LUIS

Disliked: Room comfort
Estaba limpio, las cortinas no tapan la luz en la noche, la comida fue buena, para el desayuno me toco esperar un poco, pero lo que menos me gusto fue el parqueadero, que esta retirado del hotel y en la noche parece ser una zona un poco riesgosa
Stayed 1 night in Dec 2019