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Hotel Cisne

Property class: 3

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Photo gallery for Hotel Cisne

A hotel with a modern design, featuring a prominent 'HOTEL' sign, a visible staircase, and a 'Lite' sign indicating a restaurant or cafe. - Hotel Cisne (Cuenca)
A modern cafe with a bar area, wooden tables, and chairs, large windows with a view of the city, and a green wall with plants. - Hotel Cisne (Cuenca)
A hotel room with a large bed, two bedside tables, a nightstand, a green door, and a window with curtains. - Hotel Cisne (Cuenca)
A corridor with a tiled floor, a staircase with a balustrade, and a wall with a map and directional signs. - Hotel Cisne (Cuenca)
A reception area with a wooden counter, two computers, a reception desk, and a seating area with a sofa. - Hotel Cisne (Cuenca)
Consider a stay at Hotel Cisne and take advantage of free continental breakfast, laundry facilities, and a snack bar/deli. Stay connected with free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

A bedroom with a wooden bed, a nightstand, a chair, and a painting on the wall.

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

A neatly made bed with a quilted cover, two bedside tables with lamps, a framed picture on the wall, and a window with curtains.

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

A room with three single beds, each with a headboard and a pillow.

Family Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Standard Room

A bed with a wooden headboard, white bedding, and a brown throw blanket.

Standard Room

  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Family Room

A hotel room with two beds, a window with a view of a cityscape and mountains, and a chair.

Family Room

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

About the neighborhood

Located in Cuenca, Hotel Cisne is connected to a rail/subway station. University of Cuenca's Orchid Garden and Cuenca Municipal Planetarium are local attractions and those in the mood for shopping can visit Mall del Rio and Plaza Rotary Market. Looking to enjoy an event or a game while in town? See what's happening at Pista De Bicicross Bmx Cuenca or Alejandro Serrano Aguilar Stadium. Visit our Cuenca travel guide
Map
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay

What's nearby

  • San Sebastian Plaza
    6 min drive - 1.2 miles
  • University of Cuenca's Orchid Garden
    7 min drive - 1.5 miles
  • Sombrero Museum
    7 min drive - 1.5 miles
  • Casa de los Arcos Art Museum
    7 min drive - 1.5 miles
  • Pista De Bicicross Bmx Cuenca
    8 min drive - 1.2 miles

Getting around

  • CREA (Av. México) Tram Station
    9 min walk
  • Luis Cordero (Hermano Miguel) Station
    12 min drive
  • Cuenca (CUE-Mariscal Lamar)
    19 min drive

Restaurants

  • El Huerto
    16 min walk
  • El Arriero
    8 min walk
  • Schubert Specialty Coffee
    13 min walk
  • Chill & Grill SteakHouse + Bistro Bar
    13 min walk
  • Urban Coffee Shop
    17 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 3 per stay); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Children may not be eligible for complimentary breakfast

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per person (one-way)
  • Nearby parking fee: USD 3 per stay (66 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
Property Registration Number 0102461951001.003.201081

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Cisne pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Hotel Cisne?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Cisne?

Check-out is at noon.

Does Hotel Cisne provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per person applies.

Where is Hotel Cisne located?

Situated in Cuenca, this hotel is within 2 mi (3 km) of Galeria FVega, Museum of Modern Art, and Pista De Bicicross Bmx Cuenca. University of Cuenca's Orchid Garden and San Sebastian Plaza are also within 2 mi (3 km). CREA (Av. México) Tram Station is 9 minutes by foot and Gran Colombia Tram Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Cisne Reviews

7.2

Good

7.0

Cleanliness

9.0

Amenities

6.4

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 2 out of 7 reviews

Reviews

Verified review

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024
Verified review

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very dirty place to stay review one start

The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

GUIDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que me dijeron que no había habitaciones pero les indique que ya tenia pagado en expedia me dieron la habitación a las 7y30 pm de la noche .al final me solucionaron y todo quedo arreglado
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Eduardo Elias

Liked: Cleanliness, amenities, property conditions & facilities
Estuvo bien
Stayed 1 night in Jan 2026
Verified review

8/10 Good

GUIDO

Liked: Cleanliness, staff & service
Me gusto el desayuno ..no tanto el cuarto pero en general esta bien
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente atencion y ubicacion del hotel
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Ivonne del Carmen

Stayed 2 nights in Jul 2025