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Hotel Boutique Castilla de Leon

3.5 star property
Hotel in Cuenca with a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Boutique Castilla de Leon

Daily continental breakfast for a fee
Lobby
Lobby sitting area
Garden
Standard Triple Room | Free WiFi, bed sheets
Hotel Boutique Castilla de Leon in Downtown Cuenca offers a quiet garden atmosphere with practical amenities. The business center and in-room WiFi keep guests productive. The hotel's gift shop showcases local treasures, and meeting rooms are conveniently accessible nearby.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Twin Room

Twin Room | Free WiFi, bed sheets

Twin Room

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Free WiFi, bed sheets

Quadruple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Free WiFi, bed sheets

Standard Triple Room

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room, 1 King Bed

Free WiFi, bed sheets

Premium Room, 1 King Bed

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Free WiFi, bed sheets

Family Room, Multiple Beds

Highlights

LCD TV
Renovated in 2017
Sofa bed
Private bathroom
Digital channels
Daily housekeeping
  • 18 sq m
  • Sleeps 7
  • 3 Twin Beds and 1 Double Bed

View all photos for Single Room

Shower, towels

Single Room

8.0 out of 10
Very good
(1 review)

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • 4 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Romantic Room, Mixed Dorm

Free WiFi, bed sheets

Romantic Room, Mixed Dorm

7.0 out of 10
Good
(2 reviews)

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Free WiFi, bed sheets

Family Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • Sleeps 3
  • 1 Large Twin Bed and 1 Twin Bed

View all photos for Honeymoon Room, Mixed Dorm

Free WiFi, bed sheets

Honeymoon Room, Mixed Dorm

Highlights

LCD TV
Renovated in 2017
Private bathroom
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Map
Hermano Miguel y Mariscal Lamar, Cuenca

What's nearby

  • Plaza Rotary Market - 1 min walk - 0.0 miles
  • Calderon Park - 5 min walk - 0.3 miles
  • New Cathedral of Cuenca - 7 min walk - 0.4 miles
  • Río Tomebamba & Calle Larga - 10 min walk - 0.6 miles
  • Alejandro Serrano Aguilar Stadium - 17 min walk - 0.9 miles

Getting around

  • Luis Cordero (Hermano Miguel) Station - 2 min walk
  • Gaspar Sangurima Tram Station - 3 min walk
  • Cuenca (CUE-Mariscal Lamar) - 4 min drive

Restaurants

  • ‪Latitud Cero Taproom - ‬5 min walk
  • ‪Negroni - ‬7 min walk
  • ‪Hotel Santa Lucia - ‬5 min walk
  • ‪Guajibamba - ‬5 min walk
  • ‪Café Del Parque - ‬6 min walk

About this property

Hotel Boutique Castilla de Leon

Remodeled hotel, renovated in 2017 and located in Downtown Cuenca
Take advantage of a garden, dry cleaning/laundry services, and a business center at Hotel Boutique Castilla de Leon. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Continental breakfast (surcharge), luggage storage, and a 24-hour front desk
  • A gift shop, a front-desk safe, and concierge services
  • Tour/ticket assistance, a banquet hall, and a TV in the lobby
Room features
All guestrooms at Hotel Boutique Castilla de Leon offer amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with showers
  • LCD TVs with streaming services and premium channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available from 8:00 PM to 8:00 AM (USD 7 per night)
  • Street parking available
  • Onsite parking options include a garage

Food and drink

  • Continental breakfast available for a fee 7:30 AM to 8:30 AM on weekdays and 8:00 AM to 9:30 AM on weekends; USD 7.75 to 15.75 for adults and USD 5.75 to 9.75 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1897
  • Renovated entire property - 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium digital channels
  • Streaming services

Food and drink

  • Limited room service

More

  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The property charges 9 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 7.75 to 15.75 for adults, and USD 5.75 to 9.75 for children
  • Nearby parking fee: USD 7 per night (98 ft away; open 8:00 PM to 8:00 AM)
  • Credit card charges are subject to a surcharge of 9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Boutique Castilla Leon Cuenca
Hotel Boutique Castilla Leon
Boutique Castilla Leon Cuenca
Boutique Castilla Leon
Boutique Castilla Leon Cuenca
Hotel Boutique Castilla de Leon Hotel
Hotel Boutique Castilla de Leon Cuenca
Hotel Boutique Castilla de Leon Hotel Cuenca

Frequently asked questions

Is Hotel Boutique Castilla de Leon pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Boutique Castilla de Leon?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Boutique Castilla de Leon?

Check-out is at noon.

Where is Hotel Boutique Castilla de Leon located?

Located in Downtown Cuenca, this hotel is steps from Plaza Rotary Market and Civic Plaza. Esqueletologia Museum and Museum of the Canari Identity are also within 10 minutes. Gaspar Sangurima Tram Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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Hotel Boutique Castilla de Leon Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 141 reviews
Rating 8 - Good. 29 out of 141 reviews
Rating 6 - Okay. 30 out of 141 reviews
Rating 4 - Poor. 7 out of 141 reviews
Rating 2 - Terrible. 21 out of 141 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Mikjail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Great and cheap
Stayed 2 nights in Jan 2025

6/10 Okay

Pablo

Liked: Cleanliness, amenities
Disliked: Staff & service
How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside! Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts.
Stayed 1 night in May 2025

2/10 Terrible

Estefania

Disliked: Cleanliness, amenities
Organización poco profesional, desayuno pésimo
Stayed 2 nights in Oct 2025

6/10 Okay

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
Stayed 6 nights in Oct 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Sep 2025

6/10 Okay

gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único problema es que llegue alas 2 de la tarde y no me dejaron entrar de lo demás está bien por eso no le doy 5 estrellas
Stayed 2 nights in Aug 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay there again
Stayed 1 night in Aug 2025

6/10 Okay

Maya

Disliked: Cleanliness, staff & service, property conditions & facilities
La atención de la chica ayudante más joven era terrible no recibía saludos ni respondía el gracias y sólo te observa con mala cara y te atendía en las mañanas en la cafetería con un aburrimiento y enojo que contagiaba las vibras y al verte entrar al hotel en vez de recibirte amablemente te miraba con una cara de que vayas en de aquí !! Muy desagradable esa actitud.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lipsi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
Stayed 2 nights in Jul 2025

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente
Stayed 3 nights in Jun 2025

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
No elevator, and the worst stairs I have ever climbed.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin A

Liked: Cleanliness, staff & service, property conditions & facilities
Sasha was fantastic!
Stayed 6 nights in Mar 2025

6/10 Okay

Maxwell

Disliked: Staff & service, amenities
A run down old hotel. Missing things like towels, tv remote, bed side lights. Shower get bathroom floor wet. automatic lights flooded my room with light. No windows to outside. The olace appears to be run by very young, inexperienced people without a lot of hospitality training. I will not be returning.
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia

No es fácil comunicarse con el hotel. La limpieza deja mucho que desear, la atención del personal no es la mejor. Me habían dicho que la estadía incluía el parqueadero pero no fue así y además fue una noche muy bulliciosa. Tenía reservación para dos noches, pero preferí perder el dinero e irme a otro hotel.
Stayed 2 nights in Feb 2025

6/10 Okay

Michelle

Disliked: Staff & service

Observaciones Servicio

Al inicio no encontraban mi reserva, no pidieron cédula para el ingreso
Stayed 1 night in Feb 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
El desayuno puede ser mejor.
Stayed 1 night in Feb 2025

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay in Cuenca

We stayed in a family room for 1 night. The hotel is in a very good location. To the north the area is a bit more dodgy but to the south it’s close to the Central Park and the area is better.
Stayed 1 night in Feb 2025

2/10 Terrible

Jhomar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel te ofrece aparcamiento, sin embargo al llegar no tienen, sino que un convenio con un señor que tiene un parking a dos cuadras del hotel, te piden que las toallas las dejes limpias, porque si encuentran alguna mancha te cobran 30 dólares de recargo, sin embargo las sábanas están manchadas, luego si algún mueble está dañado a tu salida tienes que pagar más recargos, pero no tienen en cuenta que la estructura de su hotel está en mal estado; la pintura descascarada y tornillos sobresaliendo de la pared debajo de la almohada( con el que me golpee en la noche), si sales muy pronto(antes de las 6) otro recargo. La chica de la recepción cero empatía… Al día siguiente al check out pedimos hoja de reclamación y lo que nos hizo fue decir “escribe en esta hoja en blanco”, que no tenían hojas de reclamación, pedí una nuevamente y se fue por 10 minutos a buscar una y cuando nos cansamos de esperar porque teníamos que seguir con nuestro viaje, bajamos y estaba hablando con sus otros compañeros en la cocina del restaurante de abajo. No lo recomiendo para nada. Solo quieren sacarte dinero en recargos por cualquier cosa por mínima que sea. He estado en hostales con muchísima mejor atención y empatía con el cliente.
Stayed 1 night in Nov 2024

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel no es como luce en las fotografías
Stayed 2 nights in Oct 2024

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities
s/
Stayed 1 night in Oct 2024

4/10 Poor

Monty

Disliked: Amenities, property conditions & facilities
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
Stayed 14 nights in Aug 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó su ubicación, buena atención.
Stayed 1 night in Aug 2024

8/10 Good

Dioselina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction but the staff were amazing.
Stayed 1 night in Apr 2024

8/10 Good

Dania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
Stayed 5 nights in Jul 2024

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