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Four Points By Sheraton Cuenca

3.5 star property
Travelers start their day with local cuisine for breakfast and refresh by the pool before unwinding in style at this centrally located convention center hotel.

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Photo gallery for Four Points By Sheraton Cuenca

Pool - Four Points By Sheraton Cuenca (Cuenca)
Spa - Four Points By Sheraton Cuenca (Cuenca)
Free daily local cuisine breakfast - Four Points By Sheraton Cuenca (Cuenca)
Lobby sitting area - Four Points By Sheraton Cuenca (Cuenca)
Lobby sitting area - Four Points By Sheraton Cuenca (Cuenca)
Four Points By Sheraton Cuenca combines warm hospitality with modern comfort in the heart of the city. Guests enjoy local flavors at the on-site breakfast, relax in the sauna or steam room, and take refreshing dips in the hotel pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free airport shuttle
  • Pet friendly
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)
  • Mountain view
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(22 reviews)
  • Mountain view
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Cuenca, Four Points By Sheraton Cuenca is connected to a shopping center. San Francisco Plaza Market and Plaza Rotary Market are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore El Cajas National Park and Calderon Park. Cuenca Botanical Garden and Cuenca Municipal Planetarium are also worth visiting. Visit our Cuenca travel guide
Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio
    1 min walk - 0.1 miles
  • Mirador de Turi
    13 min walk - 0.7 miles
  • Museum of Metals
    20 min walk - 1.0 mile
  • Cuenca Botanical Garden
    4 min drive - 2.2 miles
  • Alejandro Serrano Aguilar Stadium
    9 min drive - 1.7 miles

Getting around

  • Unidad Nacional Tram Station
    7 min drive
  • 14n - Antonio Borrero Station
    18 min drive
  • Cuenca (CUE-Mariscal Lamar)
    19 min drive

Restaurants

  • Mocagi - San
    2 min drive
  • Anubis Restaurant
    17 min walk
  • Pizza Hut Express
    4 min walk
  • Tasca Embrujo
    14 min walk
  • Burger King
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Four Points By Sheraton Cuenca have a pool?

Yes, this property has a pool. Pool access is from 9:00 AM–9:00 PM.

Is Four Points By Sheraton Cuenca pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Four Points By Sheraton Cuenca?

Check-out is at noon.

Does Four Points By Sheraton Cuenca provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Four Points By Sheraton Cuenca located?

Situated in a shopping district, this hotel is within 1 mi (2 km) of Mall del Rio, Mirador de Turi, and Museum of Metals. Cuenca Botanical Garden and Galeria FVega are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points By Sheraton Cuenca Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 323 out of 477 reviews
Rating 8 - Good. 91 out of 477 reviews
Rating 6 - Okay. 29 out of 477 reviews
Rating 4 - Poor. 17 out of 477 reviews
Rating 2 - Terrible. 17 out of 477 reviews

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great Staff was great Room was great and cleaned great !
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Diana Patricia Asmal

Liked: Cleanliness, amenities, property conditions & facilities
The place was perfect clean and the the staff very kind
Stayed 13 nights in Oct 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for family trips
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and close to everything.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Edmundo Jordão da Silva Vargas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mall and the breakfast was absolutely amazing
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great, good location and excellent staff
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Joe

Liked: Cleanliness
Good location, friendly, courteous staff. Nice , comfortable accommodations and immenities.
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very comfortable and in good condition. Staff is very helpful.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe nice people
Stayed 10 nights in Jul 2024
Verified

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good views of the city. Clean
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Silvio

Liked: Cleanliness, staff & service
Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

LEONARD

Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS PROFESSIONAL.
Stayed 5 nights in Dec 2024
Verified

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast delicious, shops nearby.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent personal, professional and family support. Breakfast was amazing! Totally recommend this hotel!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great especially the breakfast. If you want to sleep in a bit get a room at the back side of the hotel. The front side faces the Panamericana highway and you get some traffic noise early in the morning.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, next to the biggest (for now) mall of Cuenca! By the end of May, accross the street will open the biggest mall, El Alto.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Oct 2025