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Casa Firenza

Property class: 3.5

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Interior detail - Casa Firenza (Cuenca)
Deluxe Studio Suite, Multiple Beds, City View | Premium bedding, minibar, in-room safe, individually decorated - Casa Firenza (Cuenca)
Interior detail - Casa Firenza (Cuenca)
Deluxe Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated - Casa Firenza (Cuenca)
Deluxe Studio Suite, Multiple Beds, City View | Premium bedding, minibar, in-room safe, individually decorated - Casa Firenza (Cuenca)
Casa Firenza offers luxury in Downtown Cuenca's heart. Travelers unwind with hot stone massages, dine at two on-site restaurants, or enjoy drinks at either bar. The hotel provides free WiFi throughout and complimentary coffee and tea in the lobby for added convenience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 Queen Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Suite, Multiple Beds, City View

Deluxe Studio Suite, Multiple Beds, City View | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Studio Suite, Multiple Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Double Room, 2 Queen Beds

Comfort Double Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, individually decorated

Comfort Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Downtown Cuenca neighborhood, Casa Firenza is connected to a rail/subway station. El Cajas National Park and Calderon Park reflect the area's natural beauty and area attractions include Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden. Looking to enjoy an event or a game while in town? See what's happening at Alejandro Serrano Aguilar Stadium or Pista De Bicicross Bmx Cuenca. Spend some time exploring the area's activities, including hot springs. Visit our Cuenca travel guide
Map
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101

What's nearby

  • Santo Domingo church at night, as seen from a rooftop on Park Calderon
    Calderon Park
    1 min walk - 0.1 miles
  • Aerial View of New Cathedral in center of Cuenca, Ecuador
    New Cathedral of Cuenca
    2 min walk - 0.1 miles
  • Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba
    Río Tomebamba & Calle Larga
    9 min walk - 0.5 miles
  • Convent of the Assumption
    2 min walk - 0.1 miles
  • Alejandro Serrano Aguilar Stadium
    15 min walk - 0.8 miles

Getting around

  • 14n - Antonio Borrero Station
    3 min walk
  • Gaspar Sangurima Tram Station
    9 min walk
  • Cuenca (CUE-Mariscal Lamar)
    11 min drive

Restaurants

  • Chocolateria Dos Chorreras
    2 min walk
  • Raymipampa
    1 min walk
  • Angelus by Tutto Freddo
    1 min walk
  • Nevius Coffee Rooftop
    4 min walk
  • Bauhouse Hostel & Bar
    3 min walk

About this property

Casa Firenza

Hotel located in Downtown Cuenca
Free cooked-to-order breakfast, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Casa Firenza. Be sure to enjoy a meal at the two on-site restaurants. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks include:
  • Free self parking
  • An elevator, tour/ticket assistance, and a computer station
  • A 24-hour front desk, concierge services, and luggage storage
Room features
All guestrooms are individually decorated, and feature comforts such as premium bedding and heated floors, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Rainfall showers, hair dryers, and shampoo
  • Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, heated floors, and eco-friendly cleaning products

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free 24-hour offsite parking; reservations required
  • Offsite parking; reservations required
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Pay movies
  • Smart TV with premium satellite channels
  • Streaming services

Food and drink

  • Chef service
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Cleaning products are eco-friendly
  • Computer monitor
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Printer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Casa Firenza Hotel
Casa Firenza Cuenca
Casa Firenza Hotel Cuenca

Frequently asked questions

Is Casa Firenza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Casa Firenza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Casa Firenza?

Check-out is at noon.

Where is Casa Firenza located?

Located in Downtown Cuenca, this hotel is steps from Calderon Park, New Cathedral of Cuenca, and Convent of the Assumption. Church of Santo Domingo and San Francisco Plaza Market are also within 10 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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Reviews

Casa Firenza Reviews

9.4

Exceptional

10

Cleanliness

9.4

Amenities

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 17 out of 21 reviews
Rating 8 - Good. 2 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 0 out of 21 reviews
Rating 2 - Terrible. 1 out of 21 reviews

Reviews

Verified

10/10 Excellent

Raun Kahlil

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Presidential Suite, and it was amazing!! The suit was as good as it gets, the hotel itself was gorgeous, terrific service, wonderful restaurant, and PERFECT location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good restaurant, service is great, restaurant is amazing, a bit slow breakfast
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. The staff is really accommodating and friendly. They will try to go out of their way to help you. Stayed in the Jr. Suite, which was spacious and cleaned daily by the staff. There’s two restaurants on site, which offer great food. The included breakfast has many options
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Fabian

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room where I was very small and smell food the kitchen was below all the rooms
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Romel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, porque está en el centro de la ciudad Todo lo tiene cercano
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lymari

Liked: Cleanliness, amenities, property conditions & facilities
The perfect selection. Restaurants, Heladerías, frente a Parque Calderon y Catedral. Cerca de todo. Excelente servicio, limpieza y atención. 200%.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anllelina

Liked: Cleanliness, staff & service, amenities
Atencion
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, gran servicio.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...
Verified

10/10 Excellent

LIZARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Santiago

Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Aida

Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

christian

Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Eduardo A.

Stayed 3 nights in Dec 2024
Verified

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023