Critzum Vacations

There are some improvements, but renovations drag on (they've been going on now for years) and there are still some serious deficiencies.

I didn't like the linen

went for a pool tournament staff was OK. Ran into a few that were kind of abrupt with questions. Food choices were mediocre and very expensive in general. We tried to go to Sid‘s for a 999 basic breakfast special that ran from 7 AM to 9 AM. Got in line at 850 got taken to a table that hadn’t been wiped down Or prepared at 8:55 so we were standing there waiting for them to do that and then had to wait five minutes for a waitress to come over and take our order and we’re told it was 903 and they couldn’t put in the order for the special, so we wound up paying 2399 for the same meal as the special except coffee wasn’t even included in that one 🙄 so that was a little frustrating. The room was adequate. I wish they offered some non-smoking tables at the casino. if you can get the $50 meal credit pre-purchase that helped take some of the sting off the $18 bacon egg and cheese breakfast sandwich sandwiches from the to go coffee shop. If I’m back out there again, I would probably look for another option.

The check-in process was extremely poorly organized and managed. There were three staff members working, yet none seemed to have any sense of urgency or communicate effectively. It took over an hour to check in, and the staff member assisting me never explained what was causing the delay or whether there were any issues. At one point, she simply stared at her screen for approximately 45 minutes without communicating with me at all. I stayed in the Canyon Tower, and unfortunately the room was extremely stuffy. Even with the AC set as low as 65°F, the room never felt comfortable, and I had a difficult time sleeping. The bathroom also had not been properly cleaned before my arrival. There was hair throughout the shower, which was disappointing and made the room feel like it had not been thoroughly prepared for a new guest. Overall, the experience was frustrating and did not meet the standard I expected. Better communication during check-in, more efficient management, and more thorough room cleaning would make a significant difference.