The Royal Hotel Crewe, A BRILLIANT Collection

Property class: 3

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At The Royal Hotel Crewe, A BRILLIANT Collection, you can look forward to concerts and live shows, a bar, and a business center. In addition to a restaurant, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

6.2 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Single Room

A neatly made bed with white linens and a teal accent pillow.

Standard Single Room

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a bed, a bedside table with a lamp, a dresser, and a mirror.

Standard Double Room, 1 Double Bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed

A hotel room with a large bed, a bedside table with a tray of toiletries, a window with curtains, and a radiator.

Deluxe Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with two beds, a radiator, a nightstand with a lamp, a wardrobe, and a framed picture on the wall.

Standard Twin Room, 2 Twin Beds

  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Twin Bed (Shared)

A neatly made bed with a teal pillow and a white pillow, a bedside lamp, and a window with curtains.

Standard Single Room, 1 Twin Bed (Shared)

  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, 1 Double Bed

A neatly made bed with a dark headboard, white bedding, and orange pillows. There is a window with curtains, a lamp on the bedside table, and a striped rug on the floor.

Superior Double Room, 1 Double Bed

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed

A four-poster bed with a canopy, a freestanding bathtub, and a striped carpet.

Superior Suite, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds (Family of 3)

A hotel room with two beds, red and white pillows, a lamp, and folded towels on the beds.

Standard Room, Multiple Beds (Family of 3)

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room, 2 Double Beds

A hotel room with two beds, each with white linens and red pillows, a small wooden nightstand with a lamp, and a neatly folded towel on the larger bed.

Family Quadruple Room, 2 Double Beds

  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Crewe is home to The Royal Hotel Crewe, A BRILLIANT Collection. Lyceum Theatre and Middleport Pottery are local landmarks, and travelers looking to shop may want to visit Crewe Market Hall and Potteries Shopping Centre. Crewe Lifestyle Centre and Crewe Heritage Centre are also worth visiting. Visit our Crewe travel guide
Map
7 Nantwich Road, Crewe, England, CW2 6AG

What's nearby

  • Mornflake Stadium
    2 min walk - 0.1 miles
  • Crewe Heritage Centre
    12 min walk - 0.7 miles
  • Crewe Market Hall
    15 min walk - 0.8 miles
  • Lyceum Theatre
    15 min walk - 0.8 miles
  • Queens Park
    3 min drive - 1.5 miles

Getting around

  • Crewe Station
    2 min walk
  • Manchester Airport (MAN)
    38 min drive

Restaurants

  • Upper Crust
    3 min walk
  • Ebenezer's Craft And Modern Beer
    6 min walk
  • Costa Coffee
    7 min walk
  • Starbucks
    7 min walk
  • McDonald's
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 9.30 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Concerts/live shows

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 9.3 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators

Frequently asked questions

Is The Royal Hotel Crewe, A BRILLIANT Collection pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Royal Hotel Crewe, A BRILLIANT Collection?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Royal Hotel Crewe, A BRILLIANT Collection?

Check-out is at 11:00 AM.

Where is The Royal Hotel Crewe, A BRILLIANT Collection located?

Situated in Crewe, this hotel is within a 15-minute walk of Mornflake Stadium, Crewe Lifestyle Centre, and Crewe Heritage Centre. Crewe Market Hall and Lyceum Theatre are also within 1 mi (2 km). Crewe Station is only a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Royal Hotel Crewe, A BRILLIANT Collection Reviews

6.2

7.0

Cleanliness

8.2

Location

6.8

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 11 out of 70 reviews
Rating 8 - Good. 23 out of 70 reviews
Rating 6 - Okay. 11 out of 70 reviews
Rating 4 - Poor. 11 out of 70 reviews
Rating 2 - Terrible. 14 out of 70 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good staffs
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel 30 seconds from the Railway Station. Friendly staff and small but comfy rooms. For the price, this hotel is very good.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Comfortable bed, quiet room, approx 3 min walk from the train station with many options for food close by. Decent sized room.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

A comfortable and quiet hotel

I had a really comfortable and quiet stay. It was very close to the train station and local amenities. I was pleased with it being a budget hotel but also exceeding my expectations. The staff were super friendly and made my stay great. A*
Stayed 1 night in Oct 2022
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service
Cheap hotel not the best not the worst i have stayed in
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

All Good👍

Very good value for money, had everything we needed for a stop gap for a long journey
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel that overall I received 'good value for money'. The free parking is very handy and the Hotel is situated in a good location. My room was basic but clean & tidy.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Very Satisfied

The hotel is very convenient and functional representing value for money. It is a little tired but that in no way detracts from its appeal.
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel closed down

I arrived at this hotel only to find that it was closed down due to health and safety issues i was not notified of this which left me 200 miles from home with no place to stay.
Stayed 1 night in Nov 2022
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

A bit shabby

The main building is impressive, as was the room at first glance but cleanliness was poor and everything looked a bit shabby. If it’s just for one night, it might suffice and it was pretty cheap. Staff were friendly and efficient.
Stained caroets
Dangerous and potentially lethal electrics.
Stayed 1 night in Oct 2022
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall it was ok. There was no lift, internet and the shower drain was stuck. Overall its ok if you are looking to stay for one night.
Stayed 2 nights in Jul 2022
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Amenities
Location wise this was great but that was it's only plus. Room very basic and separate bathroom was a pain. Biggest pain, though, was cold shower.
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tv didnt work , 2 towels for a 2 night stay and 1 had a hole in it , was told wrong time for breakfast
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Royal hotel

Really helpful receptionist. Had a drama with the tv not working in my room and got moved to another room with en-suite. Only niggle, if I had stayed in the original room on 1st floor, over the bar, my musical appreciation would have been tested a tad due to the volume. Other than that, no dramas.
Stayed 2 nights in Sep 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!!

Absolutely horrendous. Above a night club of some sort so bass was banging until 3am. Certainly not a hotel I would recommend. Room not the cleanest and the shower was either scalding hot or freezing.
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ovenight stay

Cracking little place tbh. Sadly the mattresses were really poor. We both slept badly and woke up sore. Overall very good, new mattress would have made it fantastic. Temp conteol in the radiator didnt work. And heating was on despite being 20 degrees outside. But generally nothinh to vomplain about
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Disliked: Amenities
The bathroom in general is not clean and the window is not completely closed
Stayed 5 nights in Sep 2022
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing.

Photos of rooms are misleading. Rooms were very run down and furniture old. Did not match the pictures when booking. Had no towels in the room when we arrived, and toilet repeatedly flooded anytime it was flushed. Very little amenities and quite dingy. Very disappointing visit, would not stay here again.
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

FREEZING COLD

The room itself was tidy and clean👍 However, the shower did not work properly - the flow was weak AND the water was FREEZING!!!! I only stayed for one night - and so I simply informed the Reception when I was leaving (I made do). Reception were polite, but there was no (part) refund offered. I left disappointed. R 😔
Stayed 1 night in Oct 2022
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Good location - needs to attend to some minor fail

Very good access to railway station and large, comfortable room with good wifi. Let down by tea/milk not being provided on first night - given on request, complimentary biscuits only on second night. I reported the bathroom strip light/shaver socket as not working on the first night and was assured it would be fixed the next day - it wasn't. The music from the nearby Bar might be unwelcome but finished by 10pm on Wed. night - may finish later Fri/Sat.
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Room comfort
The hotel has no air conditioning and in temperature of over 30 degrees it was unbearable even with a fan. Also no lift and bedrooms could only be accessed via stairs which is no good for people with mobility problems. Car park access was around the back via a road and then pebbles so again no good for people with mobility issues.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Broken tv in room Complained as was advised they knew about it They eventually moved me to another room after a further complaint I mentioned there was no chair in new room was met by complaints from hotel staff Not good service
Stayed 1 night in Aug 2022
Verified review

2/10 Terrible

Upon arrival at reception I was greeted by loud music coming from the bar. The rooms they put me in was refurbished but that did not include secondary double glazing to eliminate the road noise. It was so loud that my Daughter asked me what the noise was when I was Facetiming her. As there was no other refurbished room available, I was offered an un-refurbished room which was frankly not fit to stay in (I had no choice as by this time it was 9 pm). I booked in for two nights but left after one. I don't think I've stayed anywhere quite like it before. Not so much a hotel with a bar, more like a pub with rooms. The fella on reception was more interested in drinking and playing pool than greeting and dealing with customers. Alex Polizzi would shut this place down.
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
The shower cubicle was not clean, the shower head connection pipe was damaged. The towel rail fell apart when putting towel on it. The Toilet was damaged. I booked bed and breakfast; only to find out on the first morning that it was a continental breakfast that was paid for and it would be a further £7.50 per person per day for a cooked breakfast! Which is what I thought I had paid for!!! The continental breakfast was very poor, no toast or bread, stale croissants and pastries, muffins only appeared on our last day. As I specified Bed and Breakfast (cooked) I was left very disapointed with the state of the bathroom and the breakfast.
Stayed 4 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good value for money. You get what you pay for, and for this price you get a standard hotel. It's comfortable and does the job if you're doing something in the area, but isn't a destination hotel. We had a deluxe double room, and the furnishing was nice and in good condition. The bathroom was lovely with modern fittings and very clean. There is no lift that we could see and there were a lot of stairs, so is something to be aware of if you have heavy bags or walking issues. Maintenance could be slightly better as my bedside light was missing a bulb and there was a large hole in the skirting board that was covered by a metal plate which wasn't actually attached to anything. Sadly, the breakfast was an absolute shambles. There was just one poor girl running around doing everything which meant people were waiting a long time for food. The cereal and drinks table was a total mess and there were no mugs or glasses so we weren't able to have a drink. We waited over 10 minutes to be served, despite there only being 4 other tables in the restaurant which has already been seen to. The table next to us waited 45 minutes for their food, and when our full English breakfasts arrived they came on a side plates. There was one small piece of bacon and no sausages as they had run out. They cooked the eggs wrong (fried instead of scrambled as ordered), the toast was cold, and we had a small thimble of beans. Definitely would not have paid £7.50 for this.
Stayed 1 night in Jul 2022