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Illa Cozumel

Property class: 2.5

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Photo gallery for Illa Cozumel

A person lying on a lounge chair by a poolside. - Illa Cozumel (Cozumel)
Property video
A pathway leading to a building with multiple doors, surrounded by lush greenery and various plants. - Illa Cozumel (Cozumel)
A modern outdoor lounge area with wooden loungers, a covered seating area, and a pool. - Illa Cozumel (Cozumel)
A bathroom with a wooden vanity, a sink, a mirror, a towel rack, and a microwave above the counter. - Illa Cozumel (Cozumel)
Near Cozumel Maritime Terminal, Illa Cozumel provides everything you need. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Room options

View all photos for Classic Double Room, 1 Queen Bed, Courtyard View

A bedroom with a wooden bed, a desk, a chair, a large window, and artwork on the wall.

Classic Double Room, 1 Queen Bed, Courtyard View

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Courtyard View

A modern bedroom with a bed, a desk, a laptop, and a TV.

Deluxe Double Room, 1 Queen Bed, Courtyard View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

A bedroom with a large bed, a desk, and a window with a view of greenery.

Deluxe Double Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Double Room, 1 King Bed

A bedroom with a bed, a ladder, a bedside table, a lamp, and artwork on the wall.

Elite Double Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed

A modern bedroom with a large bed, a flat-screen TV, and a sliding glass door leading to a balcony.

Signature Double Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed

A modern bedroom with a large bed, a TV, and a view of the outdoors.

Superior Double Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located near the beach, Illa Cozumel is in Colonia Centro, a neighborhood in Cozumel. Cozumel Maritime Terminal and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Paradise Beach and Playa del Carmen Main Beach. Mr. Sancho's Beach Club and Xcaret Eco Theme Park are not to be missed. Visit our Cozumel travel guide
Map
Centro, Cozumel, QROO, 77600

What's nearby

  • A colorful sign with the text "ISLA COZUMEL" surrounded by palm trees and a clear blue sky.
    Central Plaza
    3 min walk - 0.2 miles
  • A colorful sign with the text "ISLA COZUMEL" surrounded by palm trees and a clear blue sky.
    Benito Juarez Park
    5 min walk - 0.3 miles
  • San Miguel Church
    3 min walk - 0.2 miles
  • Cozumel Museum
    6 min walk - 0.4 miles
  • Museo de la Isla de Cozumel
    8 min walk - 0.5 miles

Getting around

  • Cozumel Intl. Airport (CZM)
    3 min drive

Restaurants

  • La Abuelita Drinks
    4 min walk
  • Coz coffee roasting co.
    4 min walk
  • Guisados
    2 min walk
  • Woody's
    4 min walk
  • Wet Wendy's Margarita House and Restaurant
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 003-025-000481/2026

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Illa Cozumel have a pool?

Yes, this property has an outdoor pool.

Is Illa Cozumel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Illa Cozumel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Illa Cozumel?

Check-out is at noon.

Where is Illa Cozumel located?

Located in Colonia Centro, this hotel is within a 10-minute walk of San Miguel Church and Cozumel Maritime Terminal. Central Plaza and Benito Juarez Park are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Illa Cozumel Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 107 out of 152 reviews
Rating 8 - Good. 27 out of 152 reviews
Rating 6 - Okay. 9 out of 152 reviews
Rating 4 - Poor. 4 out of 152 reviews
Rating 2 - Terrible. 5 out of 152 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and very helpful. Rooms were clean. We felt like part of a family with staff and other guests. We usually stay at in all inclusive but this time we wanted to stay closer to central. Walking distance was easy.
Stayed 8 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the hotel was located at a perfect spot, I was able to walk three blocks to my dive shop and plenty of great restaurants located close by. Highly recommend it 👍👍.
Stayed 7 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very cute, as was my room. The landscaping is beautiful, it is very safe, and the staff was very friendly and helpful. Breakfast was ok and the pool could use a cleaning and treatment. I would stay here again.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe room was spectacular. Bed was comfortable and room was spacious. It had all the necessities. I’m definitely booking again!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great hotel, outstanding customer service from the service from Antonio and Diego! Prime location and good value for the price.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was located a short walk from the town and beach, was a little difficult to find upon arrival. Property was clean, well maintained and staff were friendly and helpful with any enquirers.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful, very pleasant, very clean place, the only drawback is that it doesn't have a beach very close by.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
staff was wonderful. A/C worked well. WAS very quiet except on weekends.
Stayed 14 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Clean and cozy room. Good service.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to ferry, airport and shopping. The grounds, our room and the staff were absolutely lovely. Would definitely stay here again
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey, friendly and helpful staff, prime location, beautiful plants and very nice pool and patio area. Would stay here again on my next trip to Cozumel!
Stayed 9 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, small unique hotel. Close to restaurants, transportation, safe and walkable.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Cozumel!

It was amazing, clean, comfortable, and the staff was both friendly and helpful! Great location, too (downtown). Would definitely stay again!
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Loved it!! Great location great room, it was terrific and the staff was amazing Except for some rainwater getting in the room during a monsoon but welcome to Cozumel. The continental breakfast was better than expected too.
Spent a lot of time relaxing in this beautiful gazebo
Yummy
Very comfy bed and the kitchenette was really nice to have and practical.
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Great proximity to the ferry terminal and Centro. There are nightclubs close by, which were only an issue on the weekends, no fault of the property.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, quiet and great location. It was wonderful!!! Highly recommend!!
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spot, the room was super clean and modern. I will be returning again it the future with my whole family.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is the Expedia page says there is free on site parking when there is not. There is street parking if/when you can find it. Other than that this place is excellent. Staff are great. Would recommend.
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean and no issues. Walkable to everything!
Stayed 8 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and quick walk to downtown and ferry, I saw in other reviews complaints about the noise, but it was really quiet area for us, lots of restaurants: bar within distance and check out Cocomama tiki bar for great cocktails!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the desk clerks, very nice people. The complex is new and modern. It’s fairly quiet and comfortable. I would stay there again.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice personal property great staff
Stayed 2 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry nicely laid out for. a 2 star hotel. Nice staff / good continental breakfast. As it’s located in Centro, very close to nice restaurants
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
They don't really offer breakfast, just some juice, rolls, and a pot of coffee. Staff was really nice and happy to help. For the price, would stay here again. If you want to be in a super walkable area this is a great option.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 9 days and found it to be very good for us. The area has many good places to dine that were very nicely priced. The hotel staff were all friendly and helpful (special shout out to Carlos who was a pleasure to see every day!). Our only negative was that there needs to be more clothes hangers and clothes storage in the rooms...we do not like working out of a suitcase on an extended stay.
Stayed 9 nights in Mar 2025