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Hotel Hacienda Ixtlan

Property class: 3

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Outdoor pool - Hotel Hacienda Ixtlan (Cozumel)
Room - Hotel Hacienda Ixtlan (Cozumel)
Garden - Hotel Hacienda Ixtlan (Cozumel)
Exterior - Hotel Hacienda Ixtlan (Cozumel)
Living area - Hotel Hacienda Ixtlan (Cozumel)
A garden, a business center, and a restaurant are just a few of the amenities provided at Hotel Hacienda Ixtlan. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Room service

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Room

Room

Superior Room

8.8 out of 10
Excellent
(3 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Room

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located near a private beach, Hotel Hacienda Ixtlan is in Colonia Emiliano Zapata, a neighborhood in Cozumel. Mr. Sancho's Beach Club is a popular attraction and the area's natural beauty can be seen at Paradise Beach and San Francisco Beach. Villa Maya and Stingray Beach are also worth visiting. Visit our Cozumel travel guide
Map
Avenida Juarez Esq Felix Glz Canto s/n, Cozumel, QROO, 77600

What's nearby

  • A colorful sign with the text "ISLA COZUMEL" surrounded by palm trees and a clear blue sky.
    Central Plaza
    3 min drive - 1.6 miles
  • A colorful sign with the text "ISLA COZUMEL" surrounded by palm trees and a clear blue sky.
    Benito Juarez Park
    3 min drive - 1.6 miles
  • San Miguel Church
    3 min drive - 1.6 miles
  • Cozumel Museum
    4 min drive - 1.8 miles
  • Museo de la Isla de Cozumel
    4 min drive - 1.5 miles

Getting around

  • Cozumel Intl. Airport (CZM)
    5 min drive

Restaurants

  • Loncheria Dona Chari
    12 min walk
  • carnitas Díaz
    11 min walk
  • Mister Taco
    12 min walk
  • Pizzeria El Padrino
    5 min walk
  • El Sazón del Camarón
    13 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Hacienda Ixtlan have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–7:00 PM.

Is Hotel Hacienda Ixtlan pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Hacienda Ixtlan?

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Hacienda Ixtlan?

Check-out is at noon.

Where is Hotel Hacienda Ixtlan located?

Located in Colonia Emiliano Zapata, this hotel is within 2 mi (3 km) of "Benito Juarez" Municipal Market, San Miguel Church, and Central Plaza. Benito Juarez Park and Malecon San Miguel are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Hacienda Ixtlan Reviews

7.8

Good

8.2

Cleanliness

7.8

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 26 out of 60 reviews
Rating 8 - Good. 17 out of 60 reviews
Rating 6 - Okay. 6 out of 60 reviews
Rating 4 - Poor. 4 out of 60 reviews
Rating 2 - Terrible. 7 out of 60 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene alberca, está frente a un centro comercial, hay varios restaurantes cerca
Stayed 1 night in Mar 2023
Verified review

8/10 Good

buen lugar para hospedarse con planes de salir todo el dia y no mantenerse en el hotel. hay acceso a gente local al area de alberca, el domingo es caotico y los demás días es moderado pero dificilmente se puede estar tranquilo en la alberca.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Experiencia
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
restaurant was not open at all, no restaurant nearby, pool was not kept up, only spanish spoken at the front door. no blanket for the bed. no safe for your documents. air conditioner wouldnt turn off. very small tv. If you want good internet its 18 us per day. my door looked as if it was broken into a couple of times.
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is a local property. Safe, friendly, but owned and run by locals. If you just want something cheap across from the grocery store for a night or two, this is not a bad pick. Cheap. Small local restaurant, decent pool, goats and stray dog onsite. Bought him a bone before we left;). It's simple, Caribbean, nothing commercial, probably wouldn't work for most Americans, but if you came to explore and just need a place to sleep, this is a great option.
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were so friendly and helpful. It is close to local food. It has a nice pool. We felt very safe here. Just an overall good experience.
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
GOOD
Stayed 2 nights in Mar 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

PEOR ESTANCIA EN HOTEL

Ha sido el PEOR hotel en el que me he hospedado. A pesar de las reseñas malas que tiene y las pocas estrellas quise darle el beneficio de la duda, así que me animé. Llegué tarde al check in porque el vuelo se retrasó, me preocupé porque en la reserva la cual se hizo a través de Hoteles.com menciona que la hora de entrada es hasta las 7pm, cuando mi vuelo llegó muy tarde y quise hacer llamadas para avisar y desde ahí empezó la mala experiencia, números telefónicos mal redactados tanto en la página de hoteles.com y en google ni aparece tampoco, mucho menos en el portal de internet. Al final del día le comenté al chico que estaba que estaba en recepción y no hubs problema, se hizo el check in. Me dio los controles de la tv y el aire acondicionado mas la llave de la puerta del cuarto. Abro la puerta del cuarto 24 (o 21, ni recuerdo bien pero era la última del hotel) y aparentemente se veía limpio, espacioso pero cuando me acerqué a la cama tenía hormigas, me dio un poco de desconfianza, las toallas del baño estaban con manchas y con hoyos, no tenía ni silla ni sillón ni nada parecido a lo que muestran en las fotos de “accesorios”. Me acosté y la almohada tenía como manchas de moho y puedo casi jurar que tenía insectos por dentro, la peor noche de 3 que había pagado…no dormí NADA. La luz del jardín estuvo prácticamente prendida hasta las 5 de la mañana más o menos y se reflejaba todo en el cuarto. Desafortunadamente por dónde se le veía al hotel no tenía nada a su favor.
Stayed 3 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, demasiado limpio, excelente atención. Inst

Es un lugar realmente increíble, muy amplio y cómodo, muy limpio agradable olor de las sábanas, toallas, y en si habitación y el baño, las instalaciones son muy bonitas y por último la atención del personal es altamente calificada.
Stayed 3 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Muy espacioso, seguro, tranquilo.
Stayed 3 nights in Jan 2022
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
La habitación que ofrecen es diferente dan una de menor calidad.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Nice modern and clean, would stay again
Stayed 27 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

We came to Cozumel to go diving, we were not in the room much but this was still a very comfortable place to come back to and rest. The staff is very friendly, the breakfast is fruit, sweet roll, juice and coffee. The rooms were clean. Wifi was just okay. It is a 2 mile walk to the ferry, but closer to much better and cheaper food options. Grocery store right across the street and taco stand right outside the hotel at night
Stayed 4 nights in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Esta comodo y limpio.
Stayed 3 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super rapport qualité prix

La deco est bizarre, le lieu est bizarre, presque phantomatique mais force est de constater que le rapport qualité prix est incroyable ! Un peu loin du centre mais nous recommandons quand même vu le prix !
Stayed 3 nights in Nov 2021
Verified review

6/10 Okay

Disliked: Cleanliness
Der var brune pletter på hovedpuden og der kravlede en bille ud fra hovedpuden, og der lugtede ikke så godt på værelset. Morgenmaden var også kedelig.
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que el lugar era amplio incluyendo la habitación, se notaba cuidadas las instalaciones, el pasto, la capilla y la estancia eran muy agradables. No me gustó que había en la habitación mucha hormiga, los espejos estaban sucios y el sillón tenía mucho polvo. La alberca no la usamos porque se nota a un poco sucia. Me hubiera gustado tener en la habitación la carta del bar de a lado.
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

Repetiriamos

Jesica fue muy amable con nosotros, nos resolvió todo tipo de dudas
Stayed 5 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lo que no me gusto, ni hay servicio de desayuno americano
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buna estancia.

En gral bastante bien .
Stayed 1 night in Jul 2021
Verified review

6/10 Okay

Liked: Staff & service
En general bien, las instalaciones del hotel son muy bonitas, los jardines están muy bien cuidados, la alberca se ve limpia y es amplia. La atención del personal es agradable y son muy atentos. Sin embargo, las habitaciones carecen de mantenimiento. La llave del lavabo no sirve, la puerta de entrada a la habitación difícil de abrir, el aire acondicionado enfriaba muy poco, no hay toallas suficientes, etc.
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Un poco lejos de la parte turística pero si alquilaste carro dl lugar esperfecto, limpio, grande, cuenta con piscina , parqueadero, al frente de un supermercado, cerca a un gimnasio, tequileria y restaurante
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and cheap nice little place to stay !
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing !

I could not believe that this hotel only cost me $19cad/night! The property is huge and very well maintained. The pool os clean and safe for children as its not too deep or too cold. There are animals on the property which get let out to graze and run around. My son and i had so much fun petting the goats and looking at the miniature ponies and donkeys. The pool side restaurant has incredible prices and a good selection of menu items. The rooms are clean, have hot water, and even smart TVs! This was BY FAR one of my best hotel stays and definitely the most affordable. I would highly recommend this hotel if you want a nice peaceful stay with your family. The staff is fantastic and so is the overall atmosphere!
Stayed 2 nights in Jun 2021