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SureStay Hotel by Best Western Florence

2.5 star property
Start your day with a free continental breakfast, hit the 24-hour gym, and rely on our front desk team for any needs.

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Photo gallery for SureStay Hotel by Best Western Florence

Lobby - SureStay Hotel by Best Western Florence (Florence)
Reception - SureStay Hotel by Best Western Florence (Florence)
Free daily continental breakfast - SureStay Hotel by Best Western Florence (Florence)
In-room safe, desk, laptop workspace, blackout drapes - SureStay Hotel by Best Western Florence (Florence)
Exterior - SureStay Hotel by Best Western Florence (Florence)
Located in Northern Kentucky, SureStay Hotel by Best Western Florence offers a continental breakfast and 24/7 fitness center. Guests enjoy in-room WiFi, laundry facilities, and lobby coffee. The staff consistently earns high marks for their helpfulness.

Reviews

5.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
LED TV
Blackout drapes/curtains
Deep soaking bathtub
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

In-room safe, desk, laptop workspace, blackout drapes

2 Double Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for 1 Queen Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

In-room safe, desk, laptop workspace, blackout drapes

1 Queen Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

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About the neighborhood

Located in Florence, SureStay Hotel by Best Western Florence is in the business district. Cincinnati Music Hall and Creation Museum are cultural highlights, and some of the area's popular attractions include Cincinnati Zoo and Botanical Garden and Ark Encounter. Looking to enjoy an event or a game? See what's going on at Paycor Stadium or Kentucky Speedway. Visit our Florence travel guide
Map
8075 Steilen Dr, Florence, KY, 41042

What's nearby

  • This water tower visible from the interstate passing through Florence KY has an interesting history. The developers of the yet to be built Florence Mall gave the land to build the water tower to the city in return the tower would be painted as an advertisement reading FLORENCE MALL. Completed in 1974, the water tower almost immediately came under scrutiny for violating the state's law on sign height. The $472 solution? Modify the 'M' into a 'Y', giving the water tower its now famous southern salutation.
    Florence Mall
    1 min drive - 0.9 miles
  • Ark Encounter
    Ark Encounter
    25 min drive - 31.5 miles
  • UC Health Stadium
    3 min walk - 0.2 miles
  • Florence Antique Mall
    14 min walk - 0.8 miles
  • Cinemark Florence 14
    1 min drive - 1.3 miles

Getting around

  • Cincinnati Union Terminal
    19 min drive
  • Cincinnati-Northern Kentucky Int'l Airport (CVG)
    16 min drive

Restaurants

  • Costco Food Court
    12 min walk
  • Chick-fil-A
    18 min walk
  • White Castle
    4 min walk
  • McDonald's
    13 min walk
  • Little Caesars Pizza
    7 min walk

About this property

SureStay Hotel by Best Western Florence

Hotel near Northern Kentucky Convention Center
At SureStay Hotel by Best Western Florence, you can look forward to free continental breakfast, a 24-hour gym, and a 24-hour business center. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A 24-hour front desk, a vending machine, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 92 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and deep soaking tubs
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75 per accommodation, per stay
  • Service fee: USD 2 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Travelodge Cincinnati Hotel Florence South
Travelodge Florence Cincinnati South
Travelodge Florence Cincinnati South Hotel
Travelodge Cincinnati South Hotel
Travelodge Cincinnati South
Travelodge Wyndham Florence/Cincinnati South Hotel Florence
Travelodge Wyndham Florence/Cincinnati South Hotel
Travelodge Wyndham Florence/Cincinnati South Florence
Travelodge Florence / Cincinnati South
Travelodge Florence Cincinnat
SureStay Hotel Best Western Florence
SureStay Best Western Florence
Hotel SureStay Hotel by Best Western Florence Florence
Florence SureStay Hotel by Best Western Florence Hotel
Hotel SureStay Hotel by Best Western Florence
SureStay Hotel by Best Western Florence Florence
SureStay Hotel Best Western
SureStay Best Western
Travelodge Florence / Cincinnati South
Travelodge by Wyndham Florence/Cincinnati South
Surestay Best Western Florence
Surestay By Florence Florence
SureStay Hotel by Best Western Florence Hotel
SureStay Hotel by Best Western Florence Florence
SureStay Hotel by Best Western Florence Hotel Florence

Frequently asked questions

Is SureStay Hotel by Best Western Florence pet-friendly?

Yes, SureStay Hotel by Best Western Florence allows pets (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Florence?

Check-in start time: 4:00 PM; Check-in end time: 3:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Florence?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is SureStay Hotel by Best Western Florence located?

Situated in the business district, this hotel is within 16 mi (25 km) of Northern Kentucky Convention Center, Paycor Stadium, and Newport on the Levee. Cincinnati Music Hall and Hard Rock Casino Cincinnati are also within 16 mi (25 km).

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Reviews

SureStay Hotel by Best Western Florence Reviews

5.8

5.6

Cleanliness

6.4

Location

6.8

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 199 out of 1000 reviews
Rating 8 - Good. 197 out of 1000 reviews
Rating 6 - Okay. 150 out of 1000 reviews
Rating 4 - Poor. 162 out of 1000 reviews
Rating 2 - Terrible. 292 out of 1000 reviews

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Wonderful staff, room was comfortable and clean!
Stayed 5 nights in Nov 2025

4/10 Poor

Jordan

Disliked: Amenities, property conditions & facilities
Staff was super responsive and friendly. Toilet in hallway was disgusting. In room- bedside table was falling off the wall and couldn’t hold a phone, plate covers were missing, sheets stained, changed rooms 3x to get ac that worked.
Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Liked: Amenities
Clean rooms
Stayed 1 night in Sep 2025

4/10 Poor

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
Sink was leaking, bed sheets were dirty, the hotel needs to be updated bad. It was a good price and the staff was very friendly. Area around the hotel was very nice as well...lots of shopping and restaurants.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emilia

Liked: Staff & service
The rooms were really nice. King bed was huge and clean. Such a cheap price for great quality!! Staff were really friendly too.
Stayed 3 nights in May 2025

6/10 Okay

Paris

Liked: Staff & service
Disliked: Property conditions & facilities
the whole hotel smells like cigarettes even the rooms, but i had a good night, the bed sheets were stained by idk what
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and in really good shape. You definitely get a quality room for the vslur price. My kids also liked the hotel. The breakfast was alright too. Food was average but well stocked. I would stay there again.

6/10 Okay

Constadine

Liked: Staff & service, amenities
Disliked: Cleanliness
Decent property to stay at on a budget. That said, amenities provided at the budget rate were good. Staff was really nice. My biggest complaint were the bed bugs. I stayed 3 nights and left with itchy bites on my legs, shoulders, toes, chest, neck and forehead.
Stayed 3 nights in Jun 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay and had just what we needed. Loved also having a refrigerator and microwave and breakfast
Stayed 3 nights in Oct 2024

6/10 Okay

Kara

Liked: Staff & service

Good value for the price

It was a good value for the price. The breakfast was better then expected with more options than prepackaged pastrys and granola bars.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and clean it was quite the while stay and they actually have breakfast
Stayed 7 nights in Feb 2024

10/10 Excellent

Kriston

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and wonderful. They made booking the stay easy and efficient.
Stayed 5 nights in Mar 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Quick In & Out

This hotel room exhibited unacceptable hygiene conditions. The bedding contained burn damage, and the bathroom fixtures were unsanitary. While the air conditioning and hot water functioned correctly, the overall cleanliness was severely deficient.
Stayed 1 night in May 2025

8/10 Good

James M

Liked: Staff & service, room comfort

Great place for the $$$

Overall, the hotel is in an ideal location for a wedding with family. The room had a lot of damage; bathroom door you could see a hole where someone punched it in. A wall mirror was missing, multiple drill marks around the new mirror in the bathroom so it looks like a prior guest had done a great deal of damage to the room and they tried to fix it as best they could. The bed was awesome along with the refrigerator and microwave - both were essential and fantastic. Staff was very friendly and guests were as well.
Stayed 4 nights in May 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
I liked that it was quiet and clean. Staff was friendly, polite, and professional.
Stayed 1 night in Jan 2024

10/10 Excellent

Tyler

Liked: Staff & service, amenities
Room a/c was nice and cold. Super nice staff. Great price.
Stayed 3 nights in Jul 2024

2/10 Terrible

Latoshia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk receptionist was so friendly. The hotel smelled like mold or mildew. We get in the room and it’s absolutely ridiculous. There’s a towel under the fridge, I guess it’s leaking. There was a towel behind the water head. The room was dirty and the walls needed repaired.
Stayed 2 nights in May 2025

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hallway smelled like cigarette smoke. The clothes rack was broke The reading lite by the bed was hanging down The chair was missing a wheel The room was clean The breakfast was cereal, oatmeal or mini donuts Coffee and orange juice
Stayed 4 nights in May 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service

Music Festival weekend

Bed comfortable, no hot water at the sink. Staff was nice.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was convenient because is near a major highway, room smelled good, sheets were clean & bed was comfortable. Hallway smelled like cigarettes, shower was backing up, cleaning was poor.
Stayed 1 night in Oct 2024

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Cleanliness
This hotel spelled like mildew and smoke even though it stated it was a smoke free hotel. Breakfast was not real great, gravy was cold with the biscuits. The staff was very friendly and help ful in getting another room.
Stayed 2 nights in Mar 2024

6/10 Okay

Wendy

Liked: Staff & service, amenities
Disliked: Cleanliness
It is in a good location, right off the highway close to a lot of amenities. Seems to be a lot of long term stays here, although it's pretty quiet in the rooms, it's very active outside with smokers hanging out by the entrances which is a bit off putting smell of marijuana strong in the halls. Carpet in my room very dirty and like sticky wire s put my shoes on when I got out to walk around..overall the stay was ok and serves it's purpose
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean only thing was the key stoped at 9 on checkout don’t shut the door
Stayed 1 night in Jun 2024

4/10 Poor

Barb

Needs a serious overhaul.

The hotel is pretty dirty. The floors were sticky and the room was not very clean. The sheets didn’t seem very clean. We did have a decent breakfast. We would not stay again.
Stayed 1 night in Apr 2024

4/10 Poor

Beth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Hotel was dirty and smelled strongly of urine in our room. Staff came and sprayed something on the carpet that smelled like peppermint but it wore off rather quickly. My daughter woke me up at 1am stating she was scared and heard gunshots! We left.
Stayed 1 night in Jun 2024