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Hotel Serra da Estrela

Property class: 4

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Photo gallery for Hotel Serra da Estrela

A hotel with multiple buildings, a parking area, and a road. - Hotel Serra da Estrela (Covilhã)
A poolside area with lounge chairs and umbrellas, a clear view of the pool, and a wooden ceiling. - Hotel Serra da Estrela (Covilhã)
A rustic restaurant with wooden tables and chairs, a stone archway, and a brick fireplace. - Hotel Serra da Estrela (Covilhã)
A reception area with a wooden reception desk, a large potted plant, and a seating area with sofas. - Hotel Serra da Estrela (Covilhã)
A hotel room with a wooden ceiling, a bed with green bedding, a desk with a lamp, and a chair. - Hotel Serra da Estrela (Covilhã)
You can look forward to a terrace, a garden, and a playground at Hotel Serra da Estrela. Skiers and snowboarders can spend time on the slopes at this hotel offering a ski shuttle, ski lessons, and ski storage. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and laundry facilities.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Business services
  • Bar
  • Laundry

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Single Room

A hotel room with a large bed, two bedside tables with lamps, a red chair, and two framed pictures on the wall.

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room

A hotel room with a large bed, a desk with a television, a window with curtains, and a breakfast tray on the bed.

Standard Double or Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

A hotel room with a neatly made bed, a breakfast tray with pastries, a coffee pot, and a vase of flowers.

Superior Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Double or Twin Room

A hotel room with a large bed, bedside tables, a desk, a chair, and a window with curtains.

Family Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Quadruple Room

A hotel room with a neatly made bed, a breakfast tray, and a window with curtains.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Suite

A hotel room with a large bed, a nightstand, a lamp, and a chair.

Standard Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Master)

A bedroom with a large bed, wooden headboard, bedside tables with lamps, a bench, and a chair.

Suite (Master)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Comfort Double or Twin Room

A hotel room with a large bed, bedside lamps, a desk with a vase, and a view of the outdoors.

Comfort Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Quadruple Room

A hotel room with a large bed, a desk with a TV, a chair, and a lamp.

Superior Quadruple Room

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double Or Twin Room With Panoramic View

A bathroom with a bidet, toilet, and a double sink with a mirror above.

Superior Double Or Twin Room With Panoramic View

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Located in Covilhã, Hotel Serra da Estrela is in the mountains. Sacred Art Museum and Belmonte Jewish Museum are cultural highlights, and some of the area's activities can be experienced at Ski resort of Serra da Estrela and Ski Parque. Traveling with kids? Consider Toy Museum and A Moagem - Cidade do Engenho e das Artes. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with horse riding and mountain biking. Visit our Covilhã travel guide
Map
Penhas da Saude, Covilhã, 6200-073

What's nearby

  • A cable car system, two spherical domes, and a tower.
    Ski resort of Serra da Estrela
    16 min drive - 7.7 miles
  • A snowy landscape with two large domed structures, likely radar stations, and a clear sky with clouds.
    Torre
    17 min drive - 8.2 miles
  • Covão d'Ametade
    8 min drive - 4.1 miles
  • University of Beira Interior
    14 min drive - 6.1 miles
  • Praca do Municipio
    15 min drive - 6.3 miles

Getting around

  • Covilha Station
    24 min drive

Restaurants

  • Bar - Pousada da Serra da Estrela
    5 min drive
  • Sonata Bistro
    14 min drive
  • Varanda da Estrela
    8 min walk
  • Ice Bar
    7 min walk
  • Restaurante Pousada Serra Da Estrela
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Playground
  • Ski lessons
  • Ski storage

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • Elevator

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 70-cm TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Frequently asked questions

Does Hotel Serra da Estrela have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Hotel Serra da Estrela pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Serra da Estrela?

Check-in begins at 4 PM. After-hours check-in is not available.

What time is check-out at Hotel Serra da Estrela?

Check-out is at noon.

Where is Hotel Serra da Estrela located?

Located near the slopes, this Covilhã hotel is in the mountains and within 9 mi (15 km) of Covão d'Ametade, Ski resort of Serra da Estrela, and Torre. Sacred Art Museum and Igreja de Santa Maria are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Serra da Estrela Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 117 out of 280 reviews
Rating 8 - Good. 114 out of 280 reviews
Rating 6 - Okay. 33 out of 280 reviews
Rating 4 - Poor. 13 out of 280 reviews
Rating 2 - Terrible. 3 out of 280 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff and location

Room was super clean and comfortable. Staff extremely kind and helpful.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Quiet rural location.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for the money

It was a really good stop over on route to Lisbon with great views and staff. Could easy stay longer to experience the mountains. Excellent value for the money
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night as part of a tour. The location is truly stunning with fabulous views. Hotel was clean and tidy, only downside was the pool looked a bit grimy. Quick and easy check in with efficient helpful staff. Plentiful parking with lots of spaces. I would definitely recommend and stay there again.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for us

A group of cyclists. Staff were very helpful in letting us store the bikes. Great to be able to chill in the pool each afternoon. And i love the work that the hotel does with people if special needs. Keep up the good work.
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay on a long trip.

A large hotel in a ski resort up in the mountains. Clean and well maintained. Plenty of parking. Key card didn't work when we tried to get into the room after checking in and failed again the next day. The buffet in the restaurant was well stocked but unless you were there early the food wasn't really hot enough for later eaters. We ate in the bar the next day. Large, comfortable rooms with good air conditioning.
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
Hotel outside of Covilhã, half way up the mountain. Idyllic location and great view. Our room was not well cleaned, especially the bath room was not. Neither was the cutlery and porcelain at the breakfast clean. Staff at reception could not answer our questions about mountain trails. In general, the staff at the reception could be more service-minded. The employees at the bar were the best part of this hotel experience, very sympathic.
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Not what we were expecting from a Luna hotel!

We chose to stay at this hotel as we were checking out the facilities in order to stay during the future ski season. We have stayed at the Luna hotel in Tabua, which is 1 1/2 hours away, many times. The Luna Hotel Tabua is outstanding and this is why we chose to stay in this one which we assumed was part of the group. On arrival we were told that the restaurant was not open that evening and that there were only limited bar snacks. There are no tea and coffee making facilities in the room, at all, unlike the other Luna hotel. We were also told that when it first snows this hotel is in fact in accessible due to the snow and that there is no ski shuttle bus as advertised on the particulars. The hotel itself is quite nice and comfortable but be aware during the off-season period the restaurant can be very likely closed and as it is a ski resort there are very little options to eat elsewhere or buy any other necessities.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely area.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the mountains, great breakfast with reserved times, room had a great view
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in a beautiful place

Very nice place and friendly staff. Amazing location with very good Portuguese restaurant close by
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very good experience and I recommend...I'm planning to come back
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Views
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort

Disappointing and should be a 3 star

On a trip around Spain and Portugal we stayed here for two nights in May, staying only one night in most places we stayed in lots of hotels. In my view this hotel isn’t equal to other 4 Star hotels on this trip, my room was about a 2 star grade and the overall hotel a 3 star. My room was tiny, very dated, no bedside power and a nail used to secure carpet was right in the bathroom doorway and not nice to step on. The overall hotel is very dated and staff were ok at best. My friend had his Expensive GPS “go missing” from his room. I wouldn’t stay here again.
Tiny dated bedroom
Wardrobe
20 year old TV
Bathroom
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only reason I chose this hotel was because of the AC but some how the AC only worked certain hours. At night was very hot but no AC. I called front desk many times but no help
Stayed 7 nights in Jul 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel didn’t honour paid and confirmed reservation

When we checkef in, they didn’t have our confirmed and paid reservation , I showed them my Hotels.com receipt. They didn’t honor it. I had to pay the three nights again. They told me to contact hotels.com for refund. Once I got to our room, I did not like the facilities therefore decided not to stay three nights. I went back to the reception desk and told them to make my reservation for one night and they proceeded to refund me the second and third night I opened a chat with hotels.com to get my refund back for my booking through you. It is still not settled. They are asking me to go back to the hotel and get a receipt and proof that the hotel did not get the money from hotels.com. I do not have time for this while I am on my trip because we are moving around from city to city I will have to contact hotels.com and reopen my refund request on September 16 upon my return home to Canada.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Localização !
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness
O Hotel têm bom aspecto , juntaram o antigo com o moderno. No meu quarto além do chão ranger da madeira antiga, estava um calor infernal nem com ar condicionado fazia efeito.A piscina era bonita e quente,mas cheia de cloro que fazia arder os olhos ! Ofuncionários eram simpáticos, mas nada prmgggghghgggggghg
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Amenities
Localização privilegiada, próximo às torres.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Ficamos uma noite, nevou todo tempo, jantar ótimo e excelente café da manhã. Bom banho e cama com colchão razoável, pode melhorar. Pessoal atencioso
Stayed 1 night in Feb 2026