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Quay Hotel and Spa

4.0 star property
Oceanfront paradise combines warm, attentive service with exceptional amenities for travelers seeking both relaxation and indulgence

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Photo gallery for Quay Hotel and Spa

Exterior - Quay Hotel and Spa (Conwy)
Front of property - Quay Hotel and Spa (Conwy)
Indoor pool - Quay Hotel and Spa (Conwy)
Exterior - Quay Hotel and Spa (Conwy)
Breakfast, lunch, dinner served; local cuisine, ocean views - Quay Hotel and Spa (Conwy)
The Quay Hotel and Spa offers a peaceful waterfront retreat with marina access and ocean views from the terrace. Guests can enjoy local dishes at Marina Restaurant and rejuvenate with spa treatments on-site. Visitors consistently praise the helpful staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area | 32-inch flat-screen TV with digital channels, TV

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

A hotel room with a bed, two armchairs, a small table, a nightstand, and a view of the outside balcony.

Superior Double Room

9.4 out of 10
Exceptional
(54 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a bed, two armchairs, a small table, a nightstand, and a view of the outside balcony.

Superior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 King Bed, Non Smoking, River View

Junior Room, 1 King Bed, Non Smoking, River View | Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Room, 1 King Bed, Non Smoking, River View

  • River view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(20 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Conwy, Quay Hotel and Spa is in the historical district and on the waterfront. Conwy Castle and Conwy Suspension Bridge are local landmarks, and some of the area's activities can be experienced at Cineworld Llandudno and Conwy Quay. Llandudno Junction Leisure Centre and Royal Cambrian Academy are also worth visiting. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and rock climbing nearby. Visit our Conwy travel guide
Map
Deganwy Quay, Conwy, Wales, LL31 9DJ

What's nearby

  • Llandudno West Shore Beach
    Llandudno West Shore Beach
    20 min walk - 1.1 miles
  • Venue Cymru
    Venue Cymru
    11 min drive - 3.8 miles
  • Llandudno Pier
    Llandudno Pier
    16 min drive - 4.6 miles
  • Llandudno Junction Leisure Centre
    6 min drive - 1.5 miles
  • Cineworld Llandudno
    6 min drive - 1.5 miles

Getting around

  • Deganwy Station
    7 min walk

Restaurants

  • Archway Fish and Chips
    5 min drive
  • Castle View Pub
    11 min walk
  • L's Coffee & Bookshop
    5 min drive
  • The Albion Ale House
    5 min drive
  • Fishermans Fish & Chip Shop
    5 min drive

About this property

Quay Hotel and Spa

Upscale hotel near Eryri National Park
Located close to Conwy Castle, Quay Hotel and Spa provides free full breakfast, a marina, and a terrace. Treat yourself to a body scrub, a facial, or reflexology at the onsite spa. The on-site local cuisine restaurant, Marina Restaurant, offers breakfast, lunch, dinner, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • A banquet hall, a front-desk safe, and wedding services
  • Free newspapers, massage treatment rooms, and a 24-hour front desk
  • Guest reviews give top marks for the breakfast, helpful staff, and first-rate property condition
Room features
All 77 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

Does Quay Hotel and Spa have a pool?

Yes, this property has an indoor pool.

Is Quay Hotel and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Quay Hotel and Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Quay Hotel and Spa?

Check-out is at 11 AM. Late check-out is available for GBP 20.00.

Where is Quay Hotel and Spa located?

Situated on the riverwalk, this spa hotel is within 2 mi (3 km) of Llandudno West Shore Beach, Llandudno Junction Leisure Centre, and Conwy Quay. Cineworld Llandudno and Lower Gate are also within 2 mi (3 km). Deganwy Station is 7 minutes by foot and Llandudno Junction Station is 26 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quay Hotel and Spa Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 714 out of 1003 reviews
Rating 8 - Good. 206 out of 1003 reviews
Rating 6 - Okay. 47 out of 1003 reviews
Rating 4 - Poor. 21 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, stayed several times, always nice and quiet at night, good bed and lovely breakfast
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely clean and warm. Dinner was one of the best meals my wife and I have enjoyed for some time and the staff were very friendly,helpful and welcoming. We will return there again and would definitely recommend it.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Matthew De

Liked: Cleanliness, amenities, property conditions & facilities
I love this place, amazing hotel and I always feel relaxed when I stay.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, amenities
The whole hotel is spotless and the spa is fabulous Breakfast was great
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kerrie

Liked: Cleanliness, amenities, property conditions & facilities
Great room with estuary view
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities
Very clean and comfortable rooms and friendly staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities
Great stay. Lovely staff, breakfast was nice. Spa was good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Lovely hotel in a stunning location. Staff extremely helpful and nice. Would definitely go again and recommend to anyone visiting north west wales.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
A sanctuary from the cold winter days when we were there. Food facilities and staff all excellent. 👍
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a supermarket near by, buses to travel or just a short car ride to great Orm and town centre We used the excellent facilities at the hotel, the stay was tremendous, delightful and invigorating! Staff were all very cheerful and helpful, especially Maria on reception, who attended to our requirements in the most utmost professionalism and lovely sunny disposition, we will be returning. Thank you!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, pleasant walk to Conwy. Food was really nice, nice atmosphere in the bar area. Overall enjoyable stay.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Eamonn

Liked: Cleanliness, amenities, property conditions & facilities
The gym and pool area were very good, Tracey and Kim were by far the best team friendly welcoming very good hospitality. Note the restaurant was cold cold cold !
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hazel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, lovely staff. Fully booked says everything. Nothing to fault.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Finola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at the Quay just before Christmas. We enjoyed the use of the spa and I loved the runs along by the sea each morning. The location is great. The breakfast was very nice and staff friendly and accommodating.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities
Clean and spotless room and ensuite. Great view onto the harbour from our ground floor room. Staff very courteous throughout our stay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room and clean great frendily staff good facilities
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

melanie

Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean room, lovely balcony with views of the mariner, very helpful and frienfly staff. Thermal pool could have beem warmer.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Philip

Overall a very relaxing break and the spa was excellent
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Amazing rooms and views -great service -one of the best hotels I have stayed at x
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
This is an amazing place and in a fantastic location. The accommodation and the restaurant is perfect; in my opinion the best by far in the area. What really stands out is the customer service from everyone where nothing is too much tr.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Great spa.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

andrew

Liked: Cleanliness, amenities, property conditions & facilities
A really enjoyable stay. 2 fabulous meals in the restaurant The staff are a huge asset of this hotel and were very attentive. Lewis from the restaurant and bar is an excellent memeber of the team and worked really hard with all his guests a true credit to the team.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room.receptionists very helpfull. Breakfast vert tasty lots of choice..hope to retun in the future.thankyou
Stayed 1 night in Nov 2025