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Quay Hotel and Spa

Property class: 4

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Photo gallery for Quay Hotel and Spa

A waterfront hotel with outdoor seating, a view of the sea, and boats in the background. - Quay Hotel and Spa (Conwy)
Pool - Quay Hotel and Spa (Conwy)
A modern hotel courtyard with a reflective water feature, neatly trimmed hedges, and illuminated trees. - Quay Hotel and Spa (Conwy)
A modern indoor pool area with a glass barrier, marble walls, and a red-lit entrance. - Quay Hotel and Spa (Conwy)
A restaurant with a long counter, hanging lights, and a view of the city. - Quay Hotel and Spa (Conwy)
Located close to Conwy Castle, Quay Hotel and Spa provides free full breakfast, a marina, and a terrace. Treat yourself to a deep-tissue massage, a body treatment, or hydrotherapy at the onsite spa. The on-site local cuisine restaurant, Marina Restaurant, offers breakfast, lunch, dinner, and ocean views. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Twin Room

A hotel room with a large bed, a desk, a chair, and a view of a lake.

Executive Twin Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

A hotel room with a sofa, armchair, and a table. There is a large window with a view of a body of water and greenery.

Luxury Twin Room (Suite)

9.6 out of 10
Exceptional
(4 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

A hotel room with a large bed, a desk, a chair, a sofa, and a TV.

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Room

Superior Double Room

9.4 out of 10
Exceptional
(67 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

A hotel room with a bed, a desk, a chair, a small table, a TV, and a view of the city through a balcony.

Superior Twin Room

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Room

Superior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Executive Room, 1 Double Bed

  • River view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

A hotel room with a large bed, a chair, a TV, and a view of a lake and hills.

Executive Room, 1 Double Bed

9.4 out of 10
Exceptional
(26 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

A hotel room with a large bed, two bedside tables, a headboard, and a window with curtains.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Conwy, Quay Hotel and Spa is in the historical district and on the waterfront. Conwy Castle and Conwy Suspension Bridge are local landmarks, and some of the area's activities can be experienced at Cineworld Llandudno and Conwy Quay. Llandudno Junction Leisure Centre and Conwy Culture Centre are also worth visiting. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with rock climbing and hiking/biking trails nearby. Visit our Conwy travel guide
Map
Deganwy Quay, Conwy, Wales, LL31 9DJ

What's nearby

  • A beach with sand dunes and grass in the foreground, a calm sea, and mountains in the background.
    Llandudno West Shore Beach
    20 min walk - 1.1 miles
  • A modern building with a sign reading "Venue Cymru" and a parking sign nearby.
    Venue Cymru
    11 min drive - 3.8 miles
  • A coastal town with a pier extending into the sea, a sandy beach, and a backdrop of hills.
    Llandudno Pier
    16 min drive - 4.6 miles
  • Cineworld Llandudno
    6 min drive - 1.7 miles
  • Llandudno Junction Leisure Centre
    6 min drive - 1.7 miles

Getting around

  • Deganwy Station
    7 min walk
  • John Lennon Airport (LPL)
    72 min drive

Restaurants

  • McDonald's
    3 min drive
  • The Erskine Arms
    5 min drive
  • The Castle Hotel
    5 min drive
  • Liverpool Arms
    4 min drive
  • Cafe Illy
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property class

This property has received its official star rating from Visit Wales.

Frequently asked questions

Does Quay Hotel and Spa have a pool?

Yes, this property has an indoor pool.

Is Quay Hotel and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Quay Hotel and Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Quay Hotel and Spa?

Check-out is at 11 AM. Late check-out is available for GBP 20.00.

Where is Quay Hotel and Spa located?

Situated on the riverwalk, this spa hotel is within 2 mi (3 km) of Llandudno West Shore Beach, Llandudno Junction Leisure Centre, and Conwy Quay. Cineworld Llandudno and Lower Gate are also within 2 mi (3 km). Deganwy Station is 7 minutes by foot and Llandudno Junction Station is 26 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quay Hotel and Spa Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 729 out of 1012 reviews
Rating 8 - Good. 207 out of 1012 reviews
Rating 6 - Okay. 41 out of 1012 reviews
Rating 4 - Poor. 19 out of 1012 reviews
Rating 2 - Terrible. 16 out of 1012 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay, beautiful location Staff very helpful. Good breakfast
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Room was lovely, we also really enjoyed the gym & spa. The spa & restaurant staff were really friendly and accommodating but the reception staff were not very welcoming. Nice quiet break with access to scenic walks.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conwy castle was a short walk away along the coastal path. The spa was a lovely treat before dinner.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location.room was nice and clean staff very friendly. Nice evening meal
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely friendly and efficient and nothing is too much trouble for them. The food is very good. Cleanliness in all areas of the hotel is excellent. We really enjoyed our stay at The Quay.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel have stayed there many times The location is exceptional.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and staff are very friendly. Hotel is lovely and gave us a relaxing time. Would love to stay again very soon.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wedding on during our stay. We had a room well away from the celebrations room 230. Breakfast lovely. Definitely returning
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with excellent amenities. Very friendly and helpful staff team. Gorgeous food. Room with outstanding views. Saw Herons on the water from our room and Conwy castle. Access to waking into Conwy. Spa facilities very good, although pool would benefit from being larger as very busy so unable to swim. Would stay again :)
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night, used the spa and restaurant all was very good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great views. Staff very helpful and friendly. Food excellent amd overall ambience very relaxing.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay! Just love this hotel, staff were amazing and nothing was too much trouble.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location, very friendly and helpful staff. Evening meal in the bar was delicious and had a very nice view.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and conveniently located for trips to other towns. The Spa was very nice and the bar restaurant was great. The inclusive breakfast was really fantastic and worth including in your booking! Would highly recommend.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was just excellent - staff, facilities, food could not fault our entire weekend.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Clean. Helpful staff. Traditional cooked breakfast was very nice. The breakfast buffet was also good, with excellent granola. Would have liked a separate shower, instead of a combined shower/bath, but that's a minor gripe. I didn't use the spa, so can't comment on that.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit and have enjoyed both. Breakfast and breakfast staff very good. Preferred room on first floor with estuary view. Was in room 232 very little privacy both from people in the outside bar area taking pictures and other residents walking past.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, stayed several times, always nice and quiet at night, good bed and lovely breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very helpful staff, great locations. Will return.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Expensive restaurant and not a lot in the area. But has lovely clean rooms, a great spa and pool, and pleasant helpful staff 4.5/5
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for a walk, visit the castle(s), explore the area. Rooms nice, great views.
view from room 249
view from room 249
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay during our travels, food was good and breakfast Comfortable and clean. Nice spa
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a wonderful hotel, in a picturesque location, from the warm welcome by staff to the spotless, modern room, to the luxury spa amenities and the fabulous breakfast. This is my third time here and there will certainly be a 4th, 5th and 6th etc!
Stayed 3 nights in Jun 2026