4/10 Poor
Jake
Traveled with family
Apr 15, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Knowing that the Hilton is more expensive we were excited to finally stay. The place was clean and it had a nice layout. It was large in the lobby and felt spacious.
Upon check-in I was told parking was $xx per night. It was just a parking lot that wasn't guarded or anything.. so I was confused why we would need to pay to park, for the first time at any hotel we've stayed at. If it was underground parking I might understand.. but it just felt like a tax they charge because they can.
The next thing that felt like the Hilton was trying to dig in our pocket at every turn, was the way it said "free WiFi" in the Expedia listing.. but in reality it was $x per night! Another first for us. Usually when a hotel offers free WiFi it's actually free. I went back to read the fine print in the Expedia offering and now see that it's "free" only in the lobby area. Who wants to sit in the lobby to use their devices? My children were very upset with this.
There was no microwave in the room.. so we couldn't even heat up the food we had brought to feed the kids during our time in the room.
Certainly an upscale place like Hilton would offer free breakfast like all the other hotels.. nope! Kids $xx adults $xxx!!
We will never stay at a Hilton again. Traveling with 5 people is already expensive, we didn't want to be charged every time we turn around. Marriott, best Western, heck any other place will love to have your business. Leave this hotel to people that don't care about these things.
Jake
Stayed 2 nights in Apr 2024