Ratings based on 947 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
Nice motel good location and staff very helpful
Comment from Hotel Management
Apr 15, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Terry, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn St Louis - Troy, IL. It's great to see you enjoyed your stay, resulting in a 4/5 score. It is so rewarding to read that you enjoyed the convenience of our location and the hospitality of our staff. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 8, 2024 on Expedia
Not worth the price. Several other places to stay nearby. We’ll try one of those next time.
Comment from Hotel Management
Apr 9, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 7, 2024 on Expedia
There were ants in the bathroom. The poor front desk worker seemed to be there all by himself and did what he could. Unfortunately, Expedia messed up and didn’t provide him proof that I had already paid.
Comment from Hotel Management
Apr 8, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Peter,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST LOUIS - TROY IL. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from Glen carbon
Posted Mar 28, 2024 on Expedia
Best place I ever stayed. Dogs are free!!! Love this hotel!
Comment from Hotel Management
Mar 29, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Melissa,Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Troy, IL. I am delighted to see that our hotel met your expectations and how pleased you were with our pet-stay-free policy. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Mar 27, 2024 on Expedia
by A verified traveler
Posted Mar 19, 2024 on Expedia
PROS place was fairly inexpensive for what we got. Beds were firm and newer. Felt comfortable with the safety of the building. Continental breakfast was basic but well maintained. Small pool was available. Great front desk service.
CONS someone’s lunch was left in our fridge. Pool was slightly green, but hey it was St Patrick’s day. I believe it’s from the water having a high iron content and not because it’s not being maintained
OVERALL would definitely stay again
Comment from Hotel Management
Mar 20, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the beds were firm, you felt comfortable with the safety of the building and all the other concerns that you highlighted. However, as it relates to your comment of the lunch left in the fridge and the pool. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler from Glen carbon
Posted Mar 9, 2024 on Expedia
Great hotel, good prices, dogs are free!!!!!! Yeah loved it!
Comment from Hotel Management
Mar 9, 2024 by Red Roof Management, Hotel Management
Dear Melissa, Thank you for taking the time to write a review of your stay at the RED ROOF INN ST LOUIS - TROY IL. I am happy you found our hotel to be great and was pleased with our pet stay free policy and nice prices. At Red Roof, we love pets and yours is no exception! Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to hosting you and your fur baby again in the future.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted Mar 4, 2024 on Expedia
It was clean and friendly
Comment from Hotel Management
Mar 4, 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Dustin,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Louis - Troy, IL. It is so heartwarming to hear that you were pleased with our clean facility and friendly staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
by A verified traveler
Posted Jan 16, 2024 on Expedia
Comment from Hotel Management
Jan 17, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Darrel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A verified traveler
Posted Dec 28, 2023 on Expedia
Comment from Hotel Management
Dec 29, 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Meleia, We at the RED ROOF INN ST LOUIS - TROY IL are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management