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Holiday Express & Suites Portales by IHG

Property class: 2.5

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Photo gallery for Holiday Express & Suites Portales by IHG

A hotel room with a large bed, a desk, a television, and a window with a view. - Holiday Express & Suites Portales by IHG (Portales)
An indoor swimming pool with clear water, a lifeguard chair, and a changing room in the background. - Holiday Express & Suites Portales by IHG (Portales)
A breakfast station with a flat-top griddle, a coffee machine, and a sign indicating fresh pancakes are available. - Holiday Express & Suites Portales by IHG (Portales)
A conference room with multiple tables and chairs, equipped with water bottles and papers, in a hotel setting. - Holiday Express & Suites Portales by IHG (Portales)
A coffee station with two espresso machines, a coffee grinder, and various coffee accessories. - Holiday Express & Suites Portales by IHG (Portales)
A free breakfast buffet, an arcade/game room, and laundry facilities are just a few of the amenities provided at Holiday Express & Suites Portales by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a flat-screen TV, and a framed abstract painting.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a window with a view.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

A hotel room with a bed, a sofa, a desk, and a chair.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds

A hotel room with a bed, a sofa, a desk, and a chair.

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room

A hotel room with a large bed, a wooden wardrobe, a desk, and a television.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

About the neighborhood

Located in Portales, Holiday Express & Suites Portales by IHG is in a rural area. The area's natural beauty can be seen at Oasis State Park and Rotary Park, while Roosevelt County Museum and Blackwater Draw Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Al Whitehead Field or Greyhound Arena. Visit our Portales travel guide
Map
1901 W 2nd St, Portales, NM, 88130

What's nearby

  • Roosevelt General Hospital
    10 min walk - 0.6 miles
  • Blackwater Draw Museum
    14 min walk - 0.8 miles
  • Rotary Park
    14 min walk - 0.8 miles
  • Eastern New Mexico University
    15 min walk - 0.8 miles
  • Al Whitehead Field
    15 min walk - 0.8 miles

Getting around

  • Clovis, NM (CVN-Clovis Municipal)
    38 min drive

Restaurants

  • Goober McCool's
    4 min drive
  • McDonald's
    2 min drive
  • Pizza Hut
    3 min drive
  • Juanito's Mexican Restaurant
    4 min drive
  • Something Different Grill
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Express & Suites Portales by IHG have a pool?

Yes, this property has an indoor pool.

Is Holiday Express & Suites Portales by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Express & Suites Portales by IHG?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Express & Suites Portales by IHG?

Check-out is at 11 AM.

Where is Holiday Express & Suites Portales by IHG located?

Situated in a rural location, this hotel is within a 15-minute walk of Roosevelt General Hospital, Eastern New Mexico University, and Roosevelt County Museum. Greyhound Arena and Al Whitehead Field are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Express & Suites Portales by IHG Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 241 out of 405 reviews
Rating 8 - Good. 91 out of 405 reviews
Rating 6 - Okay. 40 out of 405 reviews
Rating 4 - Poor. 12 out of 405 reviews
Rating 2 - Terrible. 21 out of 405 reviews

Reviews

Verified review

8/10 Good

miki

Liked: Cleanliness, staff & service, amenities
This hotel was clean and staff were very friendly. There were cold water, coffee machine and small shop in the lobby. Breakfast was not bad.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Kandice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this hotel. Clean, updated, smelled amazing. Staff was very accommodating and friendly. Coffee was great, breakfast was good. Love the fact they have fresh lemon water and cookies out for their guests.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful! I have no complaints! I will stay here again!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Chantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Free cookies in the lobby were a plus. Room was quiet and comfortable. I would definitely have another stay next time I’m in town.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was surprising. The beds are very comfortable, air conditioning in the room works very well. And the daily breakfast was terrific. Good coffee. Really enjoyed our stay .
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great breakfast and the room was very comfortable. If we are every in the area, we will stay at you place.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were cleaned and staff was great with the breakfast being excellent 👌
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service from staff — both front desk and housekeeping! Room was clean and quiet.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, comfortable hotel with great customer service.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on a quick trip to see our daughter sing at ENMU. The Hotel was clean, and safe. We loved the breakfast everything was fresh and tasty! The Staff was friendly and helpful, we will return❤️
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Brendan

Liked: Property conditions & facilities
I like staying here. This was my third time staying at this hotel. I would tell others to stay here as well. The breakfast was good and the rooms were comfortable and clean.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Even though there was a school with teenagers, it was still pretty quiet.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super helpful and friendly
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Joel

Liked: Cleanliness, staff & service
The staff was very family oriented
Stayed 1 night in May 2024
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and the rooms are big. This is a newer hotel and is well kept.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good hotel. It's clean, easy to find, and close to where I need to be tomorrow.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Staff was nice, beds were comfortable, only thing is bathrooms could be cleaner.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Keri

Liked: Cleanliness, staff & service, amenities
Pretty nice hotel overall. Good breakfast (omelets, potatoes, biscuits and gravy, sausage) and all the other basic things. One issue was the door on the room. We left the room thinking the door closed all the way behind us due to the powerful hinge they have, but when we returned it in fact had not closed fully. So watch that. I also had issues with getting doors open on our room and the pool room. The shower head sprayed water everywhere. The hot tub was warm but not overly hot.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the better hotels in the area.

Clean room, newest facility in the area. Good lighting in parking areas. Comfortable bed.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time I have stayed here. It’s very quiet and the staff is very nice. This is my go to place in Portales. Thank you
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service
Overall, good place. We only stayed 1 night so hard to tell. Breakfast was above average with plenty of options!
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerks professional, friendly and very helpful.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all friendly and helpful. We enjoyed our time in the hot tub for a while. The breakfast was great. My kid loved the pancake conveyor belt. It as entertaining and delicious.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Ted

Liked: Cleanliness, amenities, property conditions & facilities
The young man at the front desk was very good. He made check in easy and when the tornado siren sounded he personally knocked on our door and told us what we needed to do.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Dina

The room seem clean but when I opened one of the beds the sheets looked like they had been used. It had dark specks and hair. I’m pretty sure they did not change the sheets on that bed. Thankfully I didn’t have to use that bed and the other one seemed clean. Please change the bed sheets every time and customer leaves. Breakfast was good!
Stayed 1 night in Dec 2025